kzn department of public works umzinyathi district office
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KZN Department of Public Works uMzinyathi District Office. Annual Report To Citizens 2011/2012. Department of Public Works Annual Report to Citizens: uMzinyathi District Office 2011/2012. public works Department: Public Works PROVINCE OF KWAZULU NATAL. 6. What do we do? - PowerPoint PPT PresentationTRANSCRIPT
KZN Department of Public Works uMzinyathi District Office
ANNUAL REPORT TO CITIZENS2011/2012
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
Who is in charge?
MEC for Human Settlement and Public WorksMr Ravigasen Ranganahan Pillay
Head of DepartmentMr A. Govender
General Manager: OperationsMr TA Mdadane
General Manager: Corporate ServicesMr PW Duma
General Manager: Property ManagementMrs S Linda
Chief Financial OfficerMr J Redfearn
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
Who is in charge?
Mr WG HadebeSenior Regional Manager: Midlands Region
Mrs NI MbathaDistrict Manager: uMzinyathi District Office
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
Service Standard (11/12) Results Achieved
Answer your call within 5 rings Implemented a telephone system that transfers unanswered calls to available lines
Identify ourselves by name and enforce the wearing of name badges
All staff within the District wear name badges
Deal with your enquiry promptly The district implemented a complaints management system to ensure all your queries are dealt with promptly
Implement access mechanisms for people living with physical disabilities
The district office improved access by building ramps, lowered counters and disability friendly ablution facilities.
Develop an Annual Report to citizens The district office developed an Annual Report to citizens, simplified for customers.
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
Current Standard (10/11) Improved Standard (11/12)
Answer your call within 5 rings Monitor and maintain the standard
Identify ourselves by name and enforce the wearing of name badges
Monitor and maintain the standard
Deal with your enquiry promptly Monitor and maintain the standard
Implement access mechanisms for people living with physical disabilities
Monitor and maintain the standard
Develop an Annual Report to citizens Monitor and maintain the standard
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL
public worksDepartment:Public WorksPROVINCE OF KWAZULU NATAL