KVH  TracVision  Land-­‐mobile  update  April  2015  

Index  Index  ......................................................................................................................  1  

Background  ............................................................................................................  1  

Updating  R-­‐series:  R4sl/R4/R5sl/R5  &  L3/S3  ..........................................................  2  All:  .............................................................................................................................................................................  2  Astra2S  is  satellite  A  .........................................................................................................................................  2  Astra2S  is  satellite  B  .........................................................................................................................................  3  Astra2S  is  satellite  C  ..........................................................................................................................................  4  

Updating  TracVision  RV1  ........................................................................................  5  

Validation:  .............................................................................................................  6  

Workarounds  .........................................................................................................  7  Static  models:  R4sl  /  R4  /  S3  .........................................................................................................................  7  In-­‐motion  models:  R5sl  /  R5  /  L3  ...............................................................................................................  7  SKY  Workarounds  ..............................................................................................................................................  7  Sky  (Standard  definition)  receivers  ............................................................................................................  7  Sky  HD  receivers  ..................................................................................................................................................  8  

 

Background  The  satellite  operators  have  been  making  a  number  of  changes  to  the  broadcast  settings  of  Astra  2  (28.2E)  as  part  of  the  on-­‐going  satellite  renewal  process  which  will  conclude  with  the  Astra  2G  commencing  operation  in  the  coming  weeks.  All  TracVision  products  tracking  “Astra  2S”  have  been  affected  by  this  change;  it  prevents  the  antenna  from  identifying  the  satellite  signal  as  the  correct  satellite  on  2  of  the  4  operational  settings  (both  high-­‐band  settings).  The  update  process  is  straight  forward;  R-­‐series  (R4sl/R4/R5sl/R5)  plus  older  L3/S3  models  requiring  PC  connection  to  the  serial  port  changing  the  FEC  coding  in  both  the  VH/HH  transponders  in  the  TracVision.  The  latest  RV1  is  update  via  the  KVH  TracVision  App.      

Updating  R-­‐series:  R4sl/R4/R5sl/R5  &  L3/S3  

All:  Connect  PC  via  serial  lead  to  switch  panel.  Use  terminal  programme  such  as  Hyperterminal  /  TerminalLite  at  9600-­‐8-­‐n-­‐1-­‐n  First  confirm  the  current  configuration:  Sky  &  Freesat  Installations  will  be  UK  configuration  Power  TracVision  on  and  watch  data  on  screen,  once  searching  for  satellite  type:  HALT <ENTER> SATINSTALL <ENTER> It will respond with which satellites are installed, use the below commands to change the necessary settings based upon the configuration: Example responses: >satconfig,astra2s,none = Astra 2 is Sat A (UK configuration) >satconfig,astra2s,hotbird = Astra 2 is Sat A >satconfig,astra1,hotbird,astra2s = Astra 2 is Sat C (Trisat configuration) >satconfig,astra2n,astra2s = Astra 2 is Sat B ONLY FOLLOW THE UPDATE PROCESS FOR THE CORRECT CONFIGURATION, if in doubt please contact us first.

Astra2S  is  satellite  A    @DEBUGON <ENTER> @SATCONFIG <ENTER> Expected response:

>RF: SATCONFIG RF: F,A,12207,27500,23,0XFFFE,V,H,3 RF: F,A,10788,22000,56,0X0020,V,L,3 RF: F,A,12110,27500,23,0XFFFE,H,H,3 RF: F,A,10964,22000,56,0X0020,H,L,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3

Ignore the data lines 5-8 as these relate to Satellite B The red lines are the ones affected by this change, but check lines 2 & 4 as well to ensure these are also correct. To change the settings type: @SATCONFIG,A,04,12207,27500,56,0X0020,V,H,3 <ENTER> @SATCONFIG,A,04,12110,27500,56,0X0020,H,H,3 <ENTER> @SAVE,A <ENTER> Confirm response:

RF: F,A,12207,27500,56,0X0020,V,H,3 RF: F,A,10788,22000,56,0X0020,V,L,3 RF: F,A,12110,27500,56,0X0020,H,H,3 RF: F,A,10964,22000,56,0X0020,H,L,3 Only if you need to update either of the other frequencies: @SATCONFIG,A,04,10788,22000,56,0X0020,V,L,3 <ENTER> @SATCONFIG,A,04,10964,22000,56,0X0020,H,L,3 <ENTER> @SAVE,A <ENTER>

@ZAP <ENTER> ZAP  <ENTER>  Proceed  to  VALIDATION  

Astra2S  is  satellite  B    @DEBUGON <ENTER> @SATCONFIG <ENTER> Expected response:

>RF: SATCONFIG RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,B,12207,27500,23,0XFFFE,V,H,3 RF: F,B,10788,22000,56,0X0020,V,L,3 RF: F,B,12110,27500,23,0XFFFE,H,H,3 RF: F,B,10964,22000,56,0X0020,H,L,3

Ignore the data lines 1-4 as these relate to Satellite A The red lines are the ones affected by this change, but check lines 2 & 4 as well to ensure these are also correct. To change the settings type: @SATCONFIG,B,04,12207,27500,56,0X0020,V,H,3 <ENTER> @SATCONFIG,B,04,12110,27500,56,0X0020,H,H,3 <ENTER> @SAVE,B <ENTER> Confirm response:

RF: F,B,12207,27500,56,0X0020,V,H,3 RF: F,B,10788,22000,56,0X0020,V,L,3 RF: F,B,12110,27500,56,0X0020,H,H,3 RF: F,B,10964,22000,56,0X0020,H,L,3 Only if you need to update either of the other frequencies: @SATCONFIG,B,04,10788,22000,56,0X0020,V,L,3 <ENTER> @SATCONFIG,B,04,10964,22000,56,0X0020,H,L,3 <ENTER> @SAVE,B <ENTER>

@ZAP <ENTER> ZAP  <ENTER>  Proceed  to  VALIDATION      

Astra2S  is  satellite  C    @DEBUGON <ENTER> @SATCONFIG <ENTER> Expected response:

>RF: SATCONFIG RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,A,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,B,00000,20000,56,0xFFFF,I,I,3 RF: F,C,12207,27500,23,0XFFFE,V,H,3 RF: F,C,10788,22000,56,0X0020,V,L,3 RF: F,C,12110,27500,23,0XFFFE,H,H,3 RF: F,C,10964,22000,56,0X0020,H,L,3

Ignore the data lines 1-8 as these relate to Satellites A & B The red lines are the ones affected by this change, but check lines 2 & 4 as well to ensure these are also correct. To change the settings type: @SATCONFIG,C,04,12207,27500,56,0X0020,V,H,3 <ENTER> @SATCONFIG,C,04,12110,27500,56,0X0020,H,H,3 <ENTER> @SAVE,C <ENTER> Confirm response:

RF: F,C,12207,27500,56,0X0020,V,H,3 RF: F,C,10788,22000,56,0X0020,V,L,3 RF: F,C,12110,27500,56,0X0020,H,H,3 RF: F,C,10964,22000,56,0X0020,H,L,3 Only if you need to update either of the other frequencies: @SATCONFIG,C,04,10788,22000,56,0X0020,V,L,3 <ENTER> @SATCONFIG,C,04,10964,22000,56,0X0020,H,L,3 <ENTER> @SAVE,C <ENTER> Confirm response:

RF: F,C,12207,27500,56,0X0020,V,H,3 RF: F,C,10788,22000,56,0X0020,V,L,3 RF: F,C,12110,27500,56,0X0020,H,H,3 RF: F,C,10964,22000,56,0X0020,H,L,3

@ZAP <ENTER> ZAP  <ENTER>  Proceed  to  VALIDATION      

Updating  TracVision  RV1  The  update  for  the  RV1  is  available  as  an  automated  file  via  the  KVH  TracVision  App  (Android  &  iOS)  

Go  to  Google  Play  /  Apple  App  store  and  download  the  App  for  your  device  if  you  don’t  already  have  it.  

1. Open  the  App  before  you  connect  to  the  TracVision  (TV-­‐Hub)    a. Click  the  bottom  left  option  to  check  for  updates  b. Select  RV1  and  download  the  firmware  file.  c. Also  download  the  latest  satellite  Library  file  (8.29  includes  the  

Astra  28E  April  2015  update).  d. Close  the  App  once  both  files  are  downloaded  to  the  device.  

2. Connect  your  device  to  RV1  a. When  you  are  in  the  vehicle  and  TracVision  has  booted  up  &  

searching,  use  your  Wi-­‐Fi  settings  to  select  the  “TV-­‐hub  XXXXXXXX”  access  point,  join  it.  

3. Now  open  the  App  4. Click  the  connect  button  in  the  middle  of  the  welcome  window  

a. A  commissioned  system  will  take  you  directly  to  the  “Home”  page  with  the  image  of  the  vehicle,  if  this  is  not  the  case  then  press  the  “exit”  button  in  the  commissioning  Wizard  if  you  don’t  wish  to  complete  it  at  this  stage.  

5. Click  the  “Updates”  menu  at  the  top  of  the  screen  (Portrait  mode  on  small  screen  devices  –  click  the  menu  boxes  top  right  to  locate  the  “updates”)  

a. This  page  will  show  current  versions  of  both  library  &  firmware  files,  and  give  you  the  choice  to  install  them  –  Version  1030  is  current.  

b. Note:  the  firmware  file  can  take  upto  30mins  to  install  and  may  reboot  the  hub  a  number  of  times  during  the  process  –  the  file  is  copied  to  the  TV-­‐Hub  first  and  it  controls  the  update  of  other  system  components.  You  will  lose  the  Wi-­‐Fi  connection  during  the  update  and  this  is  normal  –  if  you  are  in  range  of  another  hotspot  that  your  device  “knows”  then  it  will  reconnect  to  this,  so  remember  to  reconnect  to  TV-­‐hub  XXXXXXXX  prior  to  opening  the  App  to  check  status.  

c. Power  system  down,  wait  for  30sec  and  power  back  up  and  check  to  see  if  update  has  indeed  completed;  jumping  from  an  early  version  e.g.  1010-­‐1030  will  mean  all  components  will  be  flashed  and  you  may  see  a  message  after  reboot  that  there  are  still  files  to  be  updated,  allow  this  to  complete,  reboot  once  again  and  repeat  the  process  until  the  message  no  longer  appears  and  the  correct  versions  are  showing  in  status  page.  

d. Check  the  Lat/Long  and  alter  in  the  “settings”  page  if  significantly  out  (>5deg  either  way  from  52N,  001W)  

6. Update  the  Satellite  Library  file  once  firmware  is  complete  (sub  1-­‐min  update).  

7. Power  cycle  1  last  time  and  the  process  is  complete,  continue  to  Validation.  

     

Validation:  Following  the  update  process  confirm  correct  operation:  Power  down  the  antenna  for  30sec,  then  power  up  and  allow  time  to  locate  satellite  (assuming  line  of  sight  to  satellite).  Then  use  the  satellite  receiver  to  check  the  following  channels  for  1-­‐2mins  on  each:  BBC1  London  BBC2  England  Sky  News  QVC  Check  the  PC,  each  time  you  change  channel  the  datafile  will  show  the  band/polarisation  being  tracked:  Change  to  Sky  News  and  it  respond;  

>RF:  S,A,V,H,V                  –  indicating  Sat  A,  Vertical,  High,  Valid  Provided  antenna  remains  locked  for  all  Band/Pol  combinations  invoked  by  the  channels  above  the  system  update  is  complete.      

Workarounds  These  are  possible  workarounds  until  PC  update  is  possible:  

Static  models:  R4sl  /  R4  /  S3  For  Free-­‐to-­‐air  and  Freesat  boxes;  switch  the  receiver  on  and  select  BBC1  Switch  on  TracVision  and  wait  for  it  to  lock  on.  Once  locked  and  receiving  BBC1,  switch  off  TracVision.  You  can  continue  to  watch  any  Astra2  channels  without  issue  until  the  vehicle  is  moved.  For  Sky  boxes  see  SKY  Workarounds  below:  

In-­‐motion  models:  R5sl  /  R5  /  L3  For  Free-­‐to-­‐air  and  Freesat  boxes;  switch  the  receiver  on  and  select  BBC1  Switch  on  TracVision  and  wait  for  it  to  lock  on.  Once  locked  and  receiving  BBC1,  you  can  continue  to  watch  the  majority  of  “Freesat”  terrestrial  channels,  however,  selecting  high-­‐band  channels  e.g.  Sky  News  /  CNN  /  QVC  will  cause  tracking  to  be  lost.  For  Sky  boxes  see  SKY  Workarounds  below:  

SKY  Workarounds  

Sky  (Standard  definition)  receivers  The  default  transponder  is  a  VH  transmission  which  means  that  while  the  box  is  looking  for  updating  the  EPG  etc  it  will  be  looking  for  this  and  prevent  TracVision  from  locking  on,  the  following  will  force  the  Skybox  output  to  low-­‐band  which  will  enable  the  TracVision  to  lock:  Press  SERVICES  on  the  Sky  remote  Press  4  (SYSTEM  SETUP)  Press  4  (ADD  CHANNELS)    Configure  the  screen  as  below:  

 Move  down  and  click  Find  Channels  –  ignore  the  unable  to  find  channels  message.  Switch  on  TracVision  It  should  then  locate  Astra  2  and  for  static  systems,  turn  off  the  TracVision  and  use  the  Sky  box  normally  until  the  vehicle  is  moved.  For  in-­‐motion  models  you  will  be  limited  to  terrestrial  “freesat”  channels  until  the  TracVision  update  is  complete.  

Sky  HD  receivers  The  default  transponder  is  a  VH  transmission  which  means  that  while  the  box  is  looking  for  updating  the  EPG  etc  it  will  be  looking  for  this  and  prevent  TracVision  from  locking  on,  the  following  will  force  the  Skybox  output  to  low-­‐band  which  will  enable  the  TracVision  to  lock:  Press  SERVICES  on  the  Sky  remote  Move  right/left  to  select  the  spanner  (settings)  Move  down  to  highlight  but  not  enter  Picture  (see  pic)  

 Press  0  Press  1  Press  Select  This  will  enter  the  hidden  installer  menu.  Choose  the  “Default  Trp”  tab  and  then  enter  the  settings  as  pictured  below:  

   Then  press  GREEN  to  save  settings  Switch  on  TracVision  It  should  then  locate  Astra  2  and  for  static  systems,  turn  off  the  TracVision  and  use  the  Sky  box  normally  until  the  vehicle  is  moved.  For  in-­‐motion  models  you  will  be  limited  to  terrestrial  “freesat”  channels  until  the  TracVision  update  is  complete.