KUPIUsing KUPI to minimize loss from customer claims.

What is KUPI?

• KUPI is an antithesis to KPI• Meaning Key Unwanted Performance Indicators

Case UPM customer claims

Multiproduct order

Order version changed atleast once during planning

Over 7 changes made to order on average

0-500€

0-5000€

5000-70000€65 cases in oneyear datasetMonetary lossIs over 1 milj. €

Next steps

•Model rebuilding using bigger data set– 75 000€

• Tracking system to notify technical sale units– 120 000€

KUPIUsing KUPI to minimize loss from customer claims.

Thankyou!