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<p>Your Results for: "Chapter Quiz" Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e Book Robbins Author: Location on Chapter 8 &gt; Chapter Quiz Site: Date/Time December 4, 2011 at 10:53 AM Submitted: (UTC/GMT) Summary of Results</p> <p>Print this page</p> <p>95% Correct of 20 Scored items: 19 Correct: 95% 1 Incorrect: 5% 2 questions not scored. 20 scored questions. More information about scoring</p> <p>1.</p> <p>The _____ says that internal rewards are obtained by individuals when they learn that they personally have performed well on a task that they care about. Your Answer: job characteristics model Correct!</p> <p>2.</p> <p>_____ (or cross-training) is the periodic shifting of an employee from one task to another. Your Answer: Job rotation Correct!</p> <p>3.</p> <p>_____ may be implemented by combining tasks, forming natural work units, establishing client relationships, expanding jobs vertically, and opening feedback channels. Your Answer: Job enrichment Correct!</p> <p>4.</p> <p>Susan works from 6 a.m. to 3 p.m. each day, while other employees in her office work from 10 a.m. to 7 p.m. It appears that Susan's employer offers a _____ option. Your Answer: flextime Correct!</p> <p>5.</p> <p>Writers, attorneys, analysts, and employees who spend the majority of their time on computers or on the telephone are natural candidates for _____. Your Answer: telecommuting Correct!</p> <p>6.</p> <p>_____ is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success. Your Answer: Employee involvement Correct!</p> <p>7.</p> <p>The distinct characteristic common to all_____ is joint decision making, in which subordinates share a significant degree of decision-making power with their immediate superiors. Your Answer: participative management programs Correct!</p> <p>8.</p> <p>Piece-rate plans, merit based pay, bonuses, profit sharing, gainsharing, and employee stock ownership plans are all forms of _____ programs. Your Answer: variable-pay Correct!</p> <p>9.</p> <p>_____ is an incentive plan where improvements in group productivity determine the total amount of money that is allocated. Your Answer: Gainsharing Correct!</p> <p>10.</p> <p>The three most popular types of _____ are modular plans, core-plus options, and flexible spending accounts. Your Answer: flexible benefits</p> <p>Correct!</p> <p>11.</p> <p>Task identity refers to the degree to which the job has a substantial impact on the lives or work of others. Your Answer: False Correct!</p> <p>12.</p> <p>Employee involvement is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success. Your Answer: True Correct!</p> <p>13.</p> <p>Representative participation programs are characterized by joint decision making between management and subordinates. Your Answer: False Correct!</p> <p>14.</p> <p>Gainsharing programs may also be referred to as profit-sharing programs. Your Answer: True Correct Answer: False See "How to Pay: Rewarding Individual Employees through Variable-Pay Programs" section</p> <p>15.</p> <p>ESOPs are company-established benefit plans in which employees acquire stock as part of their benefits. Your Answer: True Correct!</p> <p>16.</p> <p>One advantage of bonuses over merit pay is that bonuses reward employees for recent performance. Your Answer: True Correct!</p> <p>17.</p> <p>Skill-based pay encourages employees to concentrate on one or two highly desirable skills. Your Answer: False Correct!</p> <p>18.</p> <p>Profit-sharing plans at the organizational level appear to have positive impacts on employee attitudes; employees working under profit-sharing plans have a greater feeling of psychological ownership. Your Answer: True Correct!</p> <p>19.</p> <p>A survey of 1,500 employees found that recognition was the most powerful workplace motivator. Your Answer: True Correct!</p> <p>20.</p> <p>The practice of offering employees flexible benefits is common in the United States but not other countries. Your Answer: False Correct!</p> <p>Chapter 9</p> <p>Your Results for: "Chapter Quiz"</p> <p>Print this page</p> <p>Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e Book Author: Robbins Location on Chapter 9 &gt; Chapter Quiz Site: Date/Time December 4, 2011 at 11:07 AM Submitted: (UTC/GMT)</p> <p>Summary of Results100% Correct of 20 Scored items:20 Correct: 0 Incorrect: 0% 2 questions not scored. 20 scored questions. More information about scoring 100%</p> <p>1.</p> <p>The _____ stage in group development is characterized by uncertainty. Your Answer: forming Correct!</p> <p>2.</p> <p>The _____ model is effective at describing decision-making within temporary groups, particularly those with deadlines. Your Answer: punctuated-equilibrium Correct!</p> <p>3.</p> <p>____ groups are defined by the organization's structure. Your Answer: Formal Correct!</p> <p>4.</p> <p>_____ refers to an individual's view of how he or she is supposed to act in a given situation. Your Answer: Role perception Correct!</p> <p>5.</p> <p>_____ describe how others believe a person should act in a given situation. Your Answer: Role expectations Correct!</p> <p>6.</p> <p>Which is NOT a common class of norms appearing in most work groups? Your Answer: Termination Correct!</p> <p>7.</p> <p>What is the relationship between size and group performance? Your Answer: Increases in group size are inversely related to individual performance. Correct!</p> <p>8.</p> <p>Which of the following is a strategy to increase group cohesiveness? Your Answer: Both A and B are correct. See "Group Property 5: Cohesiveness" section</p> <p>9.</p> <p>Which is NOT a weakness of group decision-making? Your Answer: Groups offer increased diversity of views. Correct!</p> <p>10.</p> <p>Which of the following best describes brainstorming? Your Answer: A process for generating ideas. Correct!</p> <p>11.</p> <p>An interest group is made up of people who join together because they share one or more common characteristics. Your Answer: False Correct!</p> <p>12.</p> <p>The stages of group development must occur sequentially and will never occur simultaneously. Your Answer: False Correct!</p> <p>13.</p> <p>The punctuated-equilibrium model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by their members' awareness of time and deadlines. Your Answer: True Correct!</p> <p>14.</p> <p>All group members can be said to be actors, each playing a role. Your Answer: True Correct!</p> <p>15.</p> <p>Norms tell members what they ought and ought not to do under certain circumstances. Your Answer: True Correct!</p> <p>16.</p> <p>High status members of groups are given less freedom to deviate from norms than other group members. Your Answer: False Correct!</p> <p>17.</p> <p>Physically isolating a group will make it more cohesive. Your Answer: True Correct!</p> <p>18.</p> <p>Group decisions lead to increased acceptance of the solution. Your Answer: True Correct!</p> <p>19.</p> <p>Two heads are always better than one when brainstorming. Your Answer: False Correct!</p> <p>20.</p> <p>The chief advantage of the nominal group technique is that it permits the group to meet formally but does not restrict independent thinking, as does the interacting group. Your Answer: True Correct!</p> <p>Your Results for: "Chapter Quiz"Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e Book Author: Robbins Location on Chapter 10 &gt; Chapter Quiz Site: Date/Time December 17, 2011 at 12:57 PM Submitted: (UTC/GMT)</p> <p>Print this page</p> <p>Summary of Results100% Correct of 20 Scored items:20 Correct: 0 Incorrect: 0% 100%</p> <p>2 questions not scored. 20 scored questions. More information about scoring</p> <p>1.</p> <p>Which of the following does NOT explain the current popularity of teams? Your Answer: Teams enable organizations to better utilize employee talents.</p> <p>Correct!</p> <p>2.</p> <p>_____ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs. Your Answer: Synergy</p> <p>Correct!</p> <p>3.</p> <p>_____ teams go farther than problem-solving teams in getting employees involved in work-related decisions and processes. Your Answer: Self-managed</p> <p>Correct!</p> <p>4.</p> <p>For virtual teams to be effective, management should ensure that ____. Your Answer: All of the above.</p> <p>See "Types of Teams" section</p> <p>5.</p> <p>Which of the following is NOT one of the key factors in creating effective teams? Your Answer: demographics</p> <p>Correct!</p> <p>6.</p> <p>Which of the following skills is required for an effective team? Your Answer: All of the above</p> <p>Correct!</p> <p>7.</p> <p>Which of the following statements is true concerning the climate of trust? Your Answer: Interpersonal trust among team members reduces the need to monitor each others behavior.</p> <p>Correct!</p> <p>8.</p> <p>Teams are most effective when staffed with people who are _____. Your Answer: openness to experience</p> <p>Correct!</p> <p>9.</p> <p>_____ considers the age, sex, race, educational level, and length of service of team members. Your Answer: Organizational demographics</p> <p>Correct!</p> <p>10.</p> <p>_____ illustrates a process loss as a result of using teams. Your Answer: Social loafing</p> <p>Correct!</p> <p>11.</p> <p>Teams are an effective means for management to democratize their organizations.</p> <p>Your Answer: True Correct!</p> <p>12.</p> <p>A work group generates positive synergy while a work team does not. Your Answer: False Correct!</p> <p>13.</p> <p>Problem-solving teams often meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Your Answer: True Correct!</p> <p>14.</p> <p>As a result of self-managed teams, supervisory positions may be eliminated. Your Answer: True Correct!</p> <p>15.</p> <p>Teams differ in form and structure. Your Answer: True Correct!</p> <p>16.</p> <p>To perform effectively, a team requires three different types of skills: technical, conceptual, and cognitive skills. Your Answer: False</p> <p>Correct!</p> <p>17.</p> <p>High-ability teams consistently outperform low-ability teams for complex tasks. Your Answer: True Correct!</p> <p>18.</p> <p>Diversity typically provides fresh perspectives on issues but makes it more difficult to unify the team and reach agreements. Your Answer: True Correct!</p> <p>19.</p> <p>The most effective teams have over 20 members. Your Answer: False Correct!</p> <p>20.</p> <p>When implementing teams, reward systems should eliminate individual incentives and focus compensation on team performance. Your Answer: False Correct!</p> <p>Your Results for: "Chapter Quiz" Site Title: Book Title: Organizational Behavior, 14/e Organizational Behavior, 14/e</p> <p>Print this page</p> <p>Summary of Results</p> <p>Book Author:</p> <p>Robbins</p> <p>100% Correct of 20 Scored items: 20 Correct: 0 Incorrect: 0% 100%</p> <p>Location on Site: Chapter 11 &gt; Chapter Quiz Date/Time Submitted: December 17, 2011 at 1:06 PM (UTC/GMT)</p> <p>2 questions not scored. 20 scored questions. More information about scoring</p> <p>1.</p> <p>The _____ initiates a message by encoding a thought. Your Answer: sender</p> <p>Correct!</p> <p>2.</p> <p>The chief means of conveying messages is _____ communication. Your Answer: oral</p> <p>Correct!</p> <p>3.</p> <p>The _____ communication network is best illustrated by an unstructured committee. Your Answer: all-channel</p> <p>Correct!</p> <p>4.</p> <p>Grapevine studies have shown that ____ percent of employees hear about matters first through rumors on the grapevine. Your Answer: 75</p> <p>Correct!</p> <p>5.</p> <p>Electronic communication includes all of the following EXCEPT: Your Answer: telephone calls.</p> <p>Correct!</p> <p>6.</p> <p>_____ refers to the amount of information that can be transmitted during a communication episode. Your Answer: Channel richness</p> <p>Correct!</p> <p>7.</p> <p>Jake tells his boss only what he believes the boss wants to hear. He is engaging in _____. Your Answer: filtering</p> <p>Correct!</p> <p>8.</p> <p>Which of the following is NOT a barrier to effective communication? Your Answer: Channel richness</p> <p>Correct!</p> <p>9.</p> <p>Tannen's research indicates that men use talk to ___, while women use it to _____. Your Answer: emphasize status; create connection</p> <p>Correct!</p> <p>10.</p> <p>In _____ cultures, the words themselves are the primary conveyors of meaning. Your Answer: low-context</p> <p>Correct!</p> <p>11.</p> <p>In the communication process, decoding should precede encoding. Your Answer: False</p> <p>Correct!</p> <p>12.</p> <p>The advantages of oral communication are speed and feedback. Your Answer: True</p> <p>Correct!</p> <p>13.</p> <p>The all-channel network rigidly follows the formal chain of command. Your Answer: False</p> <p>Correct!</p> <p>14.</p> <p>Rumors flourish in ambiguous situations. Your Answer: True</p> <p>Correct!</p> <p>15.</p> <p>One research team at New York University found we can accurately decode an e-mail's intent and tone only 50 percent of the time. Your Answer: True</p> <p>Correct!</p> <p>16.</p> <p>Selective perception refers to a sender manipulating information so that it will be seen more favorably by the receiver. Your Answer: False</p> <p>Correct!</p> <p>17.</p> <p>Between 5 and 20 percent of the population suffers from debilitating communication apprehension. Your Answer: True</p> <p>Correct!</p> <p>18.</p> <p>Oral apprehensives may find it extremely difficult to talk with others face-to-face. Your Answer: True</p> <p>Correct!</p> <p>19.</p> <p>When men hear a problem, they assert their desire for independence and control by offering solutions. Your Answer: True</p> <p>Correct!</p> <p>20.</p> <p>Low-context cultures rely heavily on nonverbal and subtle situational cues when communicating with others. Your Answer: False</p> <p>Correct!</p> <p>Your Results for: "Chapter Quiz" Site Title: Book Title: Book Author:</p> <p>Print this page</p> <p>Organizational Behavior, 14/e Organizational Behavior, 14/e Robbins</p> <p>Summary of Results 95% Correct of 20 Scored items: 19 Correct: 1 Incorrect: 5% 95%</p> <p>Location on Site: Chapter 12 &gt; Chapter Quiz Date/Time Submitted: December 17, 2011 at 1:15 PM (UTC/GMT)</p> <p>2 questions not scored. 20 scored questions. More information about scoring</p> <p>1.</p> <p>_____ theories of leadership focus on personal qualities and characteristics. Your Answer: Trait</p> <p>Correct!</p> <p>2.</p> <p>_____ is the extent to which a person is likely to have job relationships that are characterized by mutual trust, respect for employees' ideas, and regard for their feelings. Your Answer: consideration</p> <p>Correct!</p> <p>3.</p> <p>According to Fiedler's contingency theory, if there is NOT a match of leadership style to the group situation, what should be done? Your Answer: Both A and B.</p> <p>Correct!</p> <p>4.</p> <p>Situational leadership theory (SLT) differs from other leadership theories most clearly because it _____. Your Answer: (blank)</p> <p>5.</p> <p>A _____ leadership style, identified by House in path-goal theory, leads to greater satisfaction when tasks are ambiguous or stressful than when they are highly structured and well laid out. Your Answer: directive</p> <p>Correct!</p> <p>6.</p> <p>Which of the following is NOT true of charismatic leaders? Your Answer: They are focused on their personal needs.</p> <p>Correct!</p> <p>7.</p> <p>A charismatic leader's _____ is key to follower acceptance. Your Answer: vision</p> <p>Correct!</p> <p>8.</p> <p>The overall evidence indicates that transformational leadership is more strongly correlated than transactional lea...</p>