Kristen Mullen 25-14 31st Ave. Astoria, NY 11106 | 732-690-9977

mullen.kmc@gmail.com www.linkedin.com/in/mullenkmc

Education College of Saint Elizabeth | Morristown, NJ Master of Science, May 2012 Management: Human Resources Management Bachelor of Science May 2011 Business Administration: Management Minor: Psychology Commencement Recipient of Academic Highest Honors, Dean’s List | 2007 – 2011

Experience Woodbridge Public Library Woodbridge, NJ

Senior Library Assistant/Volunteer Coordinator – Children’s Services July 2014 – Present Library Assistant/Volunteer Coordinator – Children’s Services October 2012 – June 2014 Senior Library Assistant

Assists patrons in the use of library facilities resources.

Educates and advises patrons in the use of library computer and Internet networks.

Interprets and explains library rules, policies, and procedures to patrons.

Provides preservation services for materials.

Creates and maintains library book displays, bulletin boards, and display cases.

Performs a variety of circulation duties: Checks materials in and out, collects fees for late/damaged library materials, and answers incoming phone calls. Straightens, organizes, rearranges, and shifts books and other library materials.

Responds to and resolves complex and sensitive customer service issues. Volunteer Coordinator

Develops, coordinates, and oversees the library volunteer program.

Recruits, interviews, and determines knowledge, skills, and abilities of potential volunteers before acceptance into the program.

Maintains records and develops reports concerning program operations and program effectiveness.

Develops and updates volunteer program materials, including forms, manuals, and procedures.

Plans, directs, and organizes orientation for new volunteers.

Woodbridge Public Library Woodbridge, NJ

Library Monitor Juvenile Room January 2009 – October 2012 Adult Department November 2005 – June 2007; June 2008 – January 2009

Shelving Services: Verified, sorted and shelved library materials; read shelves to maintain proper order; shifted and straightened collections.

Circulation Duties: Charged and discharged library materials; collected fines and fees; registered patrons.

Master’s Thesis: Developed volunteer training program and accompanying materials.

Senior Capstone: Created Children’s Room informational brochure for patron reference.

Edward R. Mullen, CPA Metuchen, NJ Staff Accountant May 2012 – September 2012

Auditing Services: Performed staff level auditing procedures on Local Government Units under the direct supervision of CPA.

Tested internal controls on procurement, payroll, and capital assets acquisition cycles.

Discussed findings and recommendations with elected officials responsible for the management of the Local Government Units.

Summary of Skills Fully proficient in Microsoft Word, Excel, PowerPoint, Outlook.