kra scoring cst - revised -1

8/18/2019 Kra Scoring Cst - Revised -1

1/20

JOB DESCRIPTIONS

PROCESS OWNER SN

STAFF SCHEDULER (DANNY)12

PROCESS OWNER SN123

PROCESS OWNER SN123

45678

PROCESS OWNER SN

SITE MANA ER!S

1

2345678"

PROCESS OWNER SN1234

PROCESS OWNER SN

ACTUAL ENTRY # BILLIN(IMY)

OPERATIONS COORDINATOR(ROY)

NURSE SUPER$ISOR(F%&' *%+ *, -*+ .- ,*& ' .,,)


2/20

PROCESS OWNER SN1234567

WARDEN(H*' /0 I+- .& /)


3/20

A- % % Allocate planned schedule timely and accurately in ERPGenerate report on Idle staff status

A- % %Receipt of verified signed dispatch sheets, enter actual staff dipatch on ERPTimely invoicing to clientTimely payroll to staff.

A- % % Allocate planned schedule timely and accurately in ERP and site. Adherence to administrative processes affecting payroll All scheduled nurses are licensedMinimize the no. of Idle staff

ollection of outstanding for MPM!.Timely su"mission of MPM! Invoices#ulfillmentEnsuring transportation services

A- % %omplete dispatch of scheduled staff

Adhere to pro$ect %! nurse matching normsProper communication &ith operations and logistics team!u"mision of annual leave plan

Adherence to annual leave plans and standards Avoid penaltiesTimely su"mission of invoices

Assure monthly payment releaseEnsure collection of outstanding

A- % %'uty roster collection and communication to operations coordinator and staff.!taff attendance and leave record (eeping!taff )*+ at sites!taff related communications. Performance, compliance or disciplinary issues.

A- % %'uties as re uired "y pro$ect.


4/20

A- % %Reporting of incidents in hostelImplmenting disciplinary measures in hostel in coordination &ith admin office.

Attendance monitoring In*-ut of staff as per Time schedule policy in hostel.'uty roster communication and sign off from staff.

ostel + Maintenance /&ater, electricity,infrastructure0Ensuring staff re uirements are met /1niforms0Ensuring no security concerns in hostel


5/20


6/20

KRA - Actual $ntry % &illing : '(y

SN KRA Description Target Standard Weight Re erence

2 3 ;45 ERP

7 ,imel( invoicin! to client 3 ;45 ERP * Manu

6 ,imel( pa(roll to sta . 4*2 9ogic 745 Accounts

SN KRA Standard Score 'ndication2 3 /ER0 per

;

6

7

2

4

SN KRA Standard Score 'ndication7 3

;

6

7

2

Receipt of verified signed dispatchsheets, enter actual staff dipatchon ERP

Timely acurateupdation of actuals onERP

1ariance between si!neddispatch lines and ERPactual enteries after2full3llment2 shall be /ero

Timely issuance ofinvoices

Timely "illing on 64th or last dayof each month

All staff receives salaryon time.

All staff on payroll shall receivesalary at the end of the month

Receipt and verifysigned dispatchsheets and enteractual staff dipatch onERP

%ariance "et&een signeddispatch lines and ERP actualenteries after


7/20

4

ore te$ceestanda


8/20

KRA - #perations )oord* cu( Site !anager - !+!S : Roy

SN KRA Description Target Standard Weight Re erence2

3

45

ERP

4 * 2 logic

45

Manua

4+3 level ERP

7 4+3 level

6 All scheduled nurses are licensed

; Minimize the no. of Idle staff 3 2353 235 Invoice 2

>

4 * 2 logic 245 Invoice 2

? #ulfillment2445

4.43 Actual

@ Ensuring transportation services

35

4+3 level 35 Incident repo

3

%erification of dispatch sheets. 4 * 2 logic

3.45 -perations 3

?

Plan nurses< leave 4 * 2 logic b( the end of each :uarter 35 Manual

4 * 2 logic ;uarterl(35 Manual

Allocate planned schedule timelyand accurately in ERP and site.

omplete allocation ofcontracted staff oversites and shiftsre uired "y !Gclients

All contracted nurses shallbe allocated in ERP as percontract with approvednames of sta . [ScheduledNo of sta in contract = Noof lines in ERP]

Adherence to changenotifications su"mitted

"y site manager forapproved nurses -89:

anual enteries for actualsat last pa!e of dispatch

sheet shall be "ero#E$ceptional % Sic& leave'emer!enc( leave ) *han!edut(+

omplete dispatch ofscheduled staff of allcontracts.

All scheduled nurses shall "edispatched to the approved sites* shifts

Adherence to administrativeprocesses affecting payroll

Adhere to pro$ect %!nurse matching norms

ollection of outstanding forMPM!.

Timely su"mission of MPM!Invoices

Invoices shall "e su"mitted atthe end of each calendar month

Timely doing fulfillmenton ERP

%ariance "et&een signeddispatch lines and ERP actualentries fullfillment shall "e =ero

Ensuring services areas per schedule.

4 * 2 logic/as terms are0

All scheduled staff shall "etransported to clients site/e ceptions + !ic( leave,emergency leave and changeduty0

Ensuring staff aregetting uality services

Incidents reported %s. Incidentsaddressed

%erifying the actualdespatch sheet %ssheduled staff

!heduled 8o of staff in contractB!ign off on all the 'espatchsheet from site on daily "asis.

!u"mision of annualleave plan

Adherence to annualleave plans andstandards


9/20

SN KRA Standard Score 'ndication

1A

/ER0 per month

.

/

2

1

0 1ariance4 !reater than 94


1&

/ER0 per month

.

/

2

1

0 1ariance4 !reater than 94

SN KRA Standard Score 'ndication2 3

;6724

SN KRA Standard Score 'ndication; 3 /ER0 per month

; 5 to 65 per month6 66 to 75 per month7 76 to 85 per month2 86 to 95 per month4 more than 95 per mont

SN KRA Standard Score 'ndication@ -utstanding 3 ,otal outstandin! e:uals "er

; /ero to 65 da(s value6 66 to 75 da(s value7 76 to 85 da(s value

2 86 to 95 da(s value4 more than 95 da(s valu


*ompleteallocation ofcontracted staover sites andshifts re:uired b(

S< clients

All contracted nurses shallbe allocated in ERP as percontract with approvednames of sta .[Scheduled No of sta incontract = No of lines inERP]

1ariance4 !reater than 5 andless than 641ariance4 !reater than 64and less than 741ariance4 !reater than 74and less than 841ariance4 !reater than 84and less than 94

*ompletedispatch ofscheduled sta ofall contracts.

All scheduled nurses shallbe dispatched to theapproved sites - shifts

1ariance4 !reater than 5 andless than 641ariance4 !reater than 64and less than 741ariance4 !reater than 74and less than 841ariance4 !reater than 84and less than 94

Adherence tocontractual o"ligations

omplete dispatch of scheduledstaff

Adherence to changenotifications su"mitted "y sitemanager for approved nurses-89:

Propercommunication &ithoperations andlogistics team

Manual enteries for actuals atlast page of dispatch sheet shall"e zero /calculation as sho&n"elo&0


10/20

C 8o Idle staff 3 No idle s;6 sta s idle for 7 sta s idle for 2 sta s idle for

4 sta s idle > 6


6 ollection

3

;

6

7

2

4 8o ollec

SN RA S .+ .& S-*&/ I+ %-.

22

3 Immediate resoluti; D a6 D 7 D 6

2 D 2

4 D 2 M

Idle staffs should "e(ept minimum. sta s idle for

ollection is up to invoice am

ollection is up toinvoice am




Transportation +Ensuring staff aregetting uality

services as per termsand general services.

Addresssing issues turn aroundtime shall "e immediate.


11/20

FF #ulfillment 4 * 2 logic

4 * 2 logic

0perations !r

%erification of actualenteries "eforefullfillment

!hall "eperformedon &ee(ly"asis andat the endof eachcalendarmonth

@hose responsibilit( shall thisbe

Notif( customers onpa(ments due datesand amounts

!end E+mails to allcustomers at the endof the month

All MPM!clients shall"e notifiedon paymentdues onmonthly"asis

- Site mana!er -Billin! e$ecutive


12/20

KRA - !#$ 1 - Sit

SN KRA Description Target2 Adherence to dispatch o"ligations 274 daily

7

6 Plan nurses< leave 4 * 2 logic

4 * 2 logic

; Avoid penalties

3 4 * 2 logic

> Performance of nurse supervisor

SN KRA2

omplete dispatch ofscheduled staff

Adhere to pro$ect %!nurse matching norms

Proper communication &ithoperations and logistics team

Maintenance of ERPscheduling systemmaster data

4 to 3 score asmentioned "elo&

!u"mision of annualleave plan

Adherence to annualleave plans andstandards

8o penalties shall "ecounted againest thecompany


,imel( submission of invoices'assurance of monthl(pa(ment release' collection ofoutstandin!

Timely su"mission ofinvoices

Assure monthlypayment release

Ensure collection ofoutstanding


Adherence tocontractual o"ligations


13/20

7

; Avoid penalties

2 -utstanding

Proper

communication &ithoperations andlogistics team


14/20

274>

27>

22

26?


15/20

!anager : Ra endran

Standard Weight Re erence !odule Super"isor235

'ispatch 2 ERP

235'ispatch 7 ERP * Manaual

35!cheduler ; ERP * Manaual

b( the end of each :uarter 35Manual Manual

;uarterl( 245Manual Manual

Penalties e:uals /ER0 735Penalty 2 ERP * Manaual

35

Invoice 2

ERP * Manaual

35ERP * Manaual

8o outstanding recorded 35 ERP

C54 245 Manual Manual2445

Standard Score 'ndication3 /ER0 per month; 5 to 646 more than 64 to 747 more than 74 to 842 more than 84 to 944 more than 943 /ER0 per month; 5 to 74

All contracted nurses shallbe dispatched to theapproved sites - shifts

6554 of nurses dispatchedshall be approved b( therelated proDect

anual enteries for actualsat last pa!e of dispatchsheet shall be "ero

Invoices shall "e su"mitted atthe end of each calendar month

Amounts of previous month shall"e released "y the middle ofne t month

omplete dispatch of scheduledstaff

Adhere to pro$ect %! nursematching norms


16/20

6 more than 74 to 947 more than 94 to 42 more than 4 to C44 more than C43 /ER0 per month

; 5 to 65 per month6 66 to 75 per month7 76 to 85 per month2 86 to 95 per month

43 /ER0 per month

;

6

7

24 more than C43

;6 66 to 75 da(s value7 76 to 85 da(s value2 86 to 95 da(s value

4

Manual enteries for actuals at

last page of dispatch sheet shall"e zero /calculation as sho&n"elo&0

more than 95 permonth

5 to 74 of monthl(contracted invoicevalue

more than 74 to 94

of monthl(contracted invoicevaluemore than 94 to 4of monthl(contracted invoicevaluemore than 4 to C4of monthl(contracted invoicevalue

,otal outstandin!e:uals "ero/ero to 65 da(svalue

more than 95 da(svalue


17/20

daily nurses re uired35 relieverstotal

27> devided "y 27 to determine fi ed relievers to cover annual leaves

Total


18/20

REPORTS

SN REPORT CODE REPORT DISCRIPTION

1 !cheduler 2 /a0

2 !cheduler 2 /"0

3 !heduler 7 5 of variance in 8one generation of reports on daily "asis.

4 !cheduler 6

5 Actual 2

6 Actual 7 5 of vanriance in raising of invoices as per schedule.7 Actual 6 5 of variance in delay of salary to staffs.

8 -perations ;

" -perations 3 5 of variance on signoff on actual despatch sheet.

1 'ispatch 2 5 of unperformed contract lines to the total num"er of contract 9ines

11 'ispatch 7

12 Penalty 2 Penalty report

13 Invoice 2

2 uality 7 9ist of terminated staff &ith reason7 !cheduler 2 5 of scheduled shifts to contracted shifts6 !cheduler 7 5 of shifts scheduled to unapproved nurses to the total num"er of shif ; !cheduler 6 5 of variance "et&een communicated changes and tentative schedule3 'ispatch 2 5 of unperformed contract lines to the total num"er of contract 9ines> 'ispatch 7 5 of num"er of shifts attended "y unapproved nurses to the total num? !cheduler ; 'aily report of last page enteries@ Actual 2 5 of variance "et&een unfilled ERP actual lines and dispatch sheet HpC Penalty 2 Penalty report

24 Invoice 2 Report &ith date of su"mission of invoice, date of payment release, an22 uality 2 Report of consolidated chec(lists &ith nurse * supervisor signature27 illing 2 Ratio of num"er of "ills prepared "y end of calendar month to the num

5 of variance in 8o. of contract staff to&ards the scheduled lines inERP.5 of variance in 8o of a"sence in signatures from &arden to&ardsthe sent despatch "unches.

5 of variance "et&een communicated changes and tentativeschedule5 of variance of mista(es "et&een signed dispatch lines and ERPactual enteries after


19/20

F&* T* FRE9UENCY

'aily

'aily

'aily

!ite Managers

!taff !cheduler -perations manag Monthly Actual Entery -perations manag 'aily * Monthly

s -perations manag 'aily * Monthly-perations manag ee(ly * Monthly-perations manag 'aily * Monthly

er of shifts -perations manag 'aily * Monthlyilling E ecutive -perations manag 'aily * Monthly

art of fullfillment -perations manag ee(ly * Monthly-perations manag Monthly

d outstanding amo -perations manag Monthly8urse !upervisor !ite manager 'aily * MonthlyERP Team -perations manag Monthly

-perationsManager


20/20

Kim Petty cash function9icensing function'ocumentation trac(ing

ost control + !G Pro$ects

ani oordination functionPayroll function

Afif 'ocumentation trac(ing 8o system, and no trac(ing as of no&Pro$ect!taff

kra scoring cst - revised -1

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