koin survey report 2010 finalhealthalerts.ky.gov/sitecollectiondocuments/koin survey report...

KOINSurveyReport2010 p1of23

KOINCommunicationSurvey2010:TechnologyandCapabilitiesSummaryReportBackgroundTheKentuckyCabinetforHealthandFamilyServices/DepartmentforPublicHealth(CHFS/DPH),throughJaneMobleyAssociates,conductedanonlinecommunicationandtechnologysurveyofmembersoftheKentuckyOutreachandInformationNetwork(KOIN)inMay2010.The“KOINCommunicationSurvey2010‐TechnologyandCapabilities”evolvedfromthe“KOINCommunicationInfrastructureSurvey”conductedinSeptember2009.Administeringthesurveyonanannualbasiswillmakeitpossibletotrackthecompositionofthenetworkanditscapabilitytofunctioninemergencies.ThesurveywassenttoeverymemberoftheKOIN(334people),and86surveyswerereturned(25.7percentresponserate).Ofthesurveysreturned,71werefullycompleted(82.6percentcompletionrate).ThesurveysweredistributedtoKOINmembersaccordingtolocation(Central,Southern,Western,NorthernandEastern)toallowforanalysisbyregion.Questions8(relationshiptoothercommunityinformationnetworks)and9(populationsserved)wereanalyzedregionallytodeterminewhetheroutreachstrategiesshouldbetargetedtodifferentgroupsbasedonregion.MajorFindingsFinding AreasforFurtherResearch

RELYINGONEMAILAlmostthree‐quartersofrespondentsreportedthelossofe‐mailcapabilityafter24hourswithoutelectricity.BecauseKOINalertsareessentiallye‐mailalerts,thepenetrationofKOINalertsdecreasesdrasticallyifthereisnotelectricity.

InvestigateadditionalchannelsofdeliveryforKOINalertsfromtheCabinetintheeventoflong‐termpoweroutages.

CELLPHONESTOSERVEASBACKUPThepercentageofrespondentswhowouldusetheircellphones(voiceandtext)toreceiveandsendKOINalertsremainedfairlyconstantregardlessofwhetherthereiselectricityorwhetherithasbeenoutfor24hours(82to92percent).Theexperienceofthe2009

Cross‐referencethebatterybackupquestionwiththisone.Continuetomonitorboththelevelofconfidenceincellphoneusageandactualperformanceduringadverseevents.


icestormsuggeststhisexpectationislikelymisplaced.KOINmembers’confidenceincellphonesafter24hourswithoutelectricitywerelowerinthefallof2009thaninthesummerof2010.ABILITYTODELIVERALERTSThereiswidevariabilityinKOINmemberavailability24/7todeliveralerts,thusundercuttingmessagepenetrationdependingonthetimeofdayorweekthatanalertmightbeissued.o 30percentofKOINmemberswere

stillunclearabouttheirroleduring“offduty”hours.

o 29percentofrespondentswereresponsibleforreceivingKOINalertsonlyduringbusinesshours.

o Only40percentofrespondentsindicatedresponsibilityforreceivingandsendingKOINalerts24/7.

Findoutwhythe“offduty”hoursresponsibilitiesareunclearandidentifywaystoaddresstheissue.

SOCIALMEDIAUSE31percentofrespondentsusedsomeformofsocialmediaintheirjobs,andmorethan40percentofthoserespondentsusedFacebookspecificallyaspartoftheirjobs.Socialmediasiteswereblockedin29percentofrespondents’workplaces.26percentofemployerswereconsideringtheuseofsocialmedia.

FurtherexploresocialmediausesfortheKOIN.

POPULATIONSSERVEDStrategicrecruitmentgapswererevealedinregionalanalysisofpopulationsserved.

Furtheranalysiscouldbedoneonpopulationsservedandmembersneededbyregion(question14),segmentedbypopulationtype.


PotentialUsesofFindings

1. BriefCabinetmembersandothersabout:a. KOINprogressinbuildinganetworktoreachvulnerablepopulations,b. KOINfunctionswithdocumentedneedsforimprovement,andc. Possibleprogramsandactivitiesaswellasthefundsneededto

addressitemsabove.

2. BriefAdvisoryPanelto:a. InformthemaboutthestrengthsandchallengesoftheKOIN;b. FosterdiscussionsaboutactionstoimprovetheKOIN;andc. Elicittheircommitmenttosharinginformationaboutnetwork

capabilitieswithotherKOINmembers.

3. Briefotherstate‐levelagencies,suchasemergencymanagementandtheNationalGuardabout:

a. Thediversityofat‐riskpopulationsinKentucky;b. Regionalvariationsincommunicationnetworksatthelocallevel;andc. Opportunitiesforbothstatewideandlocalcooperationto

communicatewithandserveat‐riskpopulations.

EngagingotheragenciescanhelptheCabinetstrengthenitsabilitytoassesswheretheKOINisfunctioning.AstheKOINbecomesmoreintegraltocomprehensiveresponseplanning,andmorevisibleoverall,opportunitiestoleveragefundingcouldincrease.Further,interagencycollaborationcancontributetoastrongernetworkandincreaseopportunitiestoaddresscriticalissueswithagenciesinvolvedinemergencyplanningandresponse.


Question1:ContactInformation1.PleaseprovidetheprimarycontactinformationyouuseinyourKOINrole.Notes:90respondents(100%)answeredthequestion.Question2:County2.ManyKOINmembersreachouttopeopleandorganizationsinmorethanonecounty.Pleaselistthecountyinwhichyouworkandanyothercountiesyouserve.

AnsweredQuestion:86SkippedQuestion:0

Number ResponseText

1 Fayette,Franklin,Jessamine,Woodford,andScottcounties2 WorkinFayette;serveall120countiesinKY3 FayetteCountyiswheretheofficeisbutweserveallofKentucky.

4Anderson,Bourbon,Clark,Fayette,Jessamine,Madison,Montgomery,Scott,andWoodford.

5 Hardin6 HarrisonCounty,NicholasCounty,andScottCounty7 Muhlenberg8 Livingston,Lyon,Hopkins9 GarrardCounty

10IworkinCarrollCounty,andliveinJeffersonCounty.IalsosharetheinformationthatIcangetinSpanishwithmyboss,whotakesittoherchurchinShelbyCounty.

11 Kenton,Boone,Campbell

12 CarterandElliott

13Warren,Allen,Butler,Edmonson,Logan,Monroe,SimpsonRedCrossaddBarren,HartandMetcalfforAmateurRadio

14 Madison15 All120counties,basedinFranklin,butmembernewspapersineverycounty.

16Campbell,Kenton,Boone,Grant,Anderson,Bourbon,Clark,Fayette,Jessamine,Madison,Montgomery,Scott,Woodford

17Anderson,Bourbon,Clark,Fayette,Jessamine,Madison,Montgomery,Scott,Woodford

18MyofficeisinJeffersonCountyandmyareaofresponseistheentirestateofKY,aswellasrespondingwhenrequestedtonationalandinternationaldisasterresponses.

19 IworkandliveinEstillCounty20 Kenton,Boone,Campbell21 Barren,Butler,Edmonson,Logan,Hart,Metcalfe,Simpson,Warren22 Fayette

23

FayetteCountybutalsoserve:Anderson,Boyle,Bourbon,Clark,Estill,Franklin,Garrard,Harrison,Jessamine,Lincoln,Madison,Mercer,Nicholas,Powell,ScottandWoodford.

24Jefferson,Boyd,Knox,Warren,Hardin,Perry,Fayette,Rowan,Daviess,McCracken,Floyd,Pulaski

25 FranklinCounty,servestatewide26 Muhlenberg

27Laurel(HomeCounty),alsoserveRockcastle,Jackson,Clay,Knox,Whitley,Bell,andHarlan


28 Laurel29 Fayette,Pulaski,Rowan30 HopkinsCounty,McLeanCounty31 All120counties32 Franklin

33 Daviess,Hancock,Henderson,McLean,Ohio,Union,Webster34 Barren,Butler,Edmonson,Hart,Logan,Metcalfe,Simpson,Warren

35 Whitley36 WorkinWarrenCountybutserveWarren,ButlerandEdmonsonCounties.

37Campbell,Kenton,Boone,Mason,Bracken,Rowan,Robertson,Grant,Gallatin,Carroll,Pendleton,Owen

38 Montgomery,39 Pendleton,Owen,Gallatin,andCarroll40 Jefferson,Woodford,Scott,Madison,Pike,Barren

41 Toonumeroustolist42 Boone43 JEFFERSON

44Pulaski,Adair,Casey,Clinton,Cumberland,Green,McCreary,Russell,TaylorandWayne

45 Fayette.Woodford,Jessamine46 Franklin,Statewide

47

Fayette,Anderson,Bourbon,Boone,Boyle,Clark,Estill,Franklin,Garrard,Grant,Harrison,Jessamine,Kenton,Lincoln,Madison,Mercer,Nicholas,Powell,Scott,Woodford

48

Adair,Bell,Breathitt,Clay,Clinton,Estill,Harlan,Jackson,Knott,Knox,Laurel,Lee,Leslie,Letcher,Madison,McCreary,Owsley,Perry,Pulaski,Rockcastle,Russell,Whitley,Wayne,

49

NKHDservesBoone,Campbell,Grant,andKentoncounties.OurRegionalHealthcarePlanningCoalition(Region7HPC)serves8countiesincludingthese4countiesandtheadditional4countiesofCarroll,Gallatin,Owen,andPendleton.

50IwordinFranklinCounty.However,theKentuckyDepartmentofEducationservesallofthepublicschooldistrictsacrossthestate.

5111:Daviess,Hancock,Henderson,McLean,Christian,Ohio,Hopkins,Todd,Muhlenberg,UnionandWebstercounties.

52 IcoverJeffersonCoandanycountysouthandwestofLouisville.53 Jefferson54 JeffersonCounty55 JeffersonCounty56 Franklin,statewide.57 WorkinKenton,LiveinBoone,LakehouseinGrant58 Workisstatewide/national;officeslocatedinJeffersonandFayetteCounties59 Fayette,Madison,Woodford,Jessamine,Clark,Bourbon,Scott,Garrard60 Jackson&RockcastleCounties61 Statewide62 WorkinJeffersonandalsoserveBullitt,Henry,Oldham,Shelby,SpencerandTrimble63 Bath,MenifeeMorgan,Rowan

64IworkBreathitt,Knott,Lee,Leslie,Letcher,Owsley,PerryandWolfeCounties,IworkinPerryCounty

65 Jefferson66 Over160,000(outreach);DirectServicestotalsabout15,00067 Fayette,Bourbon,Woodford,Madison68 Boone,Kenton,Campbell69 N/A


70

Theattachedlinkshowsallofourserviceterritory.Weserve90ofKentucky's120counties.http://www.eonus.com/economicdevelopment/maptest.html#

71 Daviess,Hancock,Henderson,Webster,McLean,Ohio72 Jessamine,Fayette,Garrard73 Jackson,Clay,Laurel,Rockcastle,Estill,Lee,Owsley

74WorkinLaurelCountyandprovideservicesinBell,Clay,Harlan,Jackson,Knox,Laurel,RockcastleandWhitleyCountiesinsoutheasternKentucky.

75 Fayette76 077 KentuckySchoolfortheDeafcampuswide

78WeservehomehealthpatientsinCalloway,Graves,MarshallandMcCrackenCounties.

79 Franklin80 Hardin,Meade,Grayson,Nelson,Marion,LarueandWashington81 Owen,Carroll,GallatinandPendletonCounties82 Thestateatlarge83 Boone,Campbell,Kenton,Grant84 KentuckyStatewide85 Fayette86 Statewideservicesforthedeafandhardofhearing.

Notes:

• Thewidemajorityofrespondentsservedmultiplecounties(63respondents).

• 20respondentsservedonlyonecounty.• 11respondentsserved“120counties”or“statewide.”

Question3:SmartPhone3.Doyouusea"smartphone",likeaBlackberryoriPhone,orsomeothertypeofcellphoneormobiledevicethatconnectstotheInternet?


AnswerOptions Yes No ResponseCount

Personaluse 41.8%(33) 58.2%(46) 79Workuse 27 50 76Comment(optional) 9Notes:

• Thisquestionwasnotaskedin2009,andwillprovidebaselinedataforfutureyears.

• In2010,42percentusedsmartphonesforpersonalreasons,andone‐third(35percent)usedsmartphonesintheirwork.


Question4:BackupPower4.Whattypeofbackuppowersourcesdoyouhaveforyourcommunicationdevices?IncludebackuppowersourcesthatapplyforALLdevicesyouuse(landline,cell/smartphone,computer,etc.).Youmaycheckmorethanone.


AnswerOptions ResponsePercent

ResponseCount

Carchargers 80.5% 66Batteries 61.0% 50Generator 23.2% 19Idon'thaveabackuppowersource. 9.8% 8Comment(optional) 4

Notes:Only9percentreportedhavingnobackuppowersourceatall.80.5percenthavecarchargers,61percenthavebatteriesand23percenthavegenerators.AnareaforfurtherresearchmightbethetypesofbackuppoweravailablecomparedwithKOINmembers’abilitytosendandreceiveinformationwithorwithoutelectricityusingvariouschannels.Historyandexperienceshowthatpeopledon’talwaystestassumptionsaboutwhatisneededorwhatwillworkinanemergency.Forexample,manypeoplethinkthatacellphonewillbeago‐todeviceinanemergency,butthatisn’tareliablestrategy.Question5:UnderstandingofResponsibility5.WhatareyourresponsibilitiesforreceivingandsendingKOINmessages?Youmayselectonlyonestatement.



ResponseCount

IamresponsibleforreceivingandsendingKOINmessages24hoursaday,sevendaysaweek.

40.2% 33

IamnotclearaboutwhetherIamresponsibleonlyduringbusinesshoursor24hoursaday,sevendaysaweek.

30.5% 25

IamresponsibleforreceivingandsendingKOINmessagesonlyduringbusinesshours.

29.3% 24

Comment(optional): 14Notes:

• 31percentofrespondentsreportedbeingunclearaboutthetheirresponsibilities.


• Thisquestionwasnotaskedin2009,sothedatawillprovideabaselinemeasurementforanalyzingfuturetrends.

Question6:AbilitytoReceiveAlerts6.IcanRECEIVEaKOINalertfromCHFS/DPHinthefollowingways.Checkallthatapply:


AnswerOptions WITHelectricity

After24hours

WITHOUTelectricity

ResponseCount

Landlinephonemessage 97.1%(66) 35.3%(24) 68Cellphonemessage 83.3%(55) 86.4%(57) 66Textmessage 82.4%(42) 92.2%(47) 51Email 96.1%(74) 32.5%(25) 77Twitter 100.0%(7) 57.1%(4) 7Comment(optional) 7Notes:

• KOINmembers’abilitytoreceivee‐mail(KOIN’scurrentmethodofcommunication)decreasesdrasticallyafter24hourswithoutelectricity,anissuethatshouldbeaddressedbytheCabinetinfuturework.

Question7:AbilitytoSendKOINAlerts7.IcanSENDaKOINalerttomynetworkinthefollowingways.Checkallthatapply:


AnswerOptions WITHelectricity

After24hours

WITHOUTelectricity

ResponseCount

Landlinephone 96.6%(57) 40.7%(24) 59Cellphone 86.9%(53) 82.0%(50) 61Textmessage 87.8%(36) 87.8%(36) 41Email 98.7%(74) 26.7%(20) 75Twitter 100.0%(6) 66.7%(4) 6Centralmeetingplace 81.8%(18) 77.3%(17) 22Volunteersdeliver 85.2%(23) 59.3%(16) 27Callingtree 90.2%(37) 61.0%(25) 41Amateurradio 50.0%(4) 100%(8) 8Comment(optional) 5


Notes:• KOINmembers’abilitytosende‐mail(KOIN’scurrentmethodof

communication)decreasesdrastically.Question8:ConnectionswithOtherPublicHealthInformationNetworks8.Identifyothercommunicationnetworks(inadditiontotheKOIN)thatcansupplyyouwithemergencypublichealthinformation.Checkallthatapply.


AGGREGATERESPONSES:


ResponseCount

Localpublichealthdepartment 73.5% 50

Countyemergencymanagementnetwork 52.9% 36Faith‐basednetworks 45.6% 31HealthAlertNetwork(HAN) 38.2% 26Lawenforcementnetworks 38.2% 26CommunityEmergencyResponseTeam(CERT) 32.4% 22KentuckyHealthEmergencyListingofProfessionalsforSurge(KHELPS) 30.9% 21

AgingNetwork 25.0% 17LocalEmergencyPlanningCommittee(LEPC) 22.1% 15RegionalPlanningCommittee(RPC) 22.1% 15CitizensCorpsCouncil 19.1% 13Neighborhoodassociationsorwatchprograms 14.7% 10AmateurRadioEmergencyServices(ARES) 13.2% 9KentuckyEducationTechnologySystem(KETS) 7.4% 5RadioAmateurCivilEmergencyServices(RACES) 5.9% 4Other(pleasespecify) 9

Notes:

• Localpublichealthdepartmentswerethenetworksmostoftencited,andallregionsidentifiedthem.SouthernrespondentscitedtheHealthAlertNetwork(HAN).

• WesternandCentralregionstendednottociteCountyEmergencyNetwork.


NORTHERNREGIONONLY:AnsweredQuestion:11SkippedQuestion:2


ResponseCount

AgingNetwork 18.2% 2AmateurRadioEmergencyServices(ARES) 27.3% 3CitizensCorpsCouncil 36.4% 4CommunityEmergencyResponseTeam(CERT) 27.3% 3Countyemergencymanagementnetwork 72.7% 8Faith‐basednetworks 18.2% 2HealthAlertNetwork(HAN) 45.5% 5KentuckyEducationTechnologySystem(KETS) 0.0% 0KentuckyHealthEmergencyListingofProfessionalsforSurge(KHELPS) 45.5% 5

Lawenforcementnetworks 45.5% 5Localpublichealthdepartment 72.7% 8LocalEmergencyPlanningCommittee(LEPC) 45.5% 5Neighborhoodassociationsorwatchprograms 9.1% 1RadioAmateurCivilEmergencyServices(RACES) 18.2% 2RegionalPlanningCommittee(RPC) 27.3% 3Other(pleasespecify) 1

EASTERNREGIONONLY:



ResponseCount




SOUTHERNREGIONONLY:



ResponseCount



WESTERNREGIONONLY:AnsweredQuestion:6SkippedQuestion:2


ResponseCount




CENTRALREGIONONLY:



ResponseCount



Question9:KOINWebsiteReadership9.HowfrequentlydoyouvisittheKOINwebsite?Toviewthewebsite,copyandpastethefollowinglinkintoyourInternetwebbrowser:http://www.chfs.ky.gov/KOIN



ResponseCount

Rarely 58.2% 46Sometimes 36.7% 29Regularly 5.1% 4Other(pleasespecify) 3

Notes:

• Thisyear58percentofrespondentssaidtheyrarelyreadtheKOINwebsite.Whilethisseemslow,itisanimprovement.In2009,66percentofrespondentssaidtheyrarelyreadtheKOINwebsite.

• Lowreadershipbymembersmayduetothefactthatinformationprovidedonlineisverybasicandprimarilywrittenfor“outsiders”–prospectiveornewmembers.


Question10:KOINNewsletterReadership10.HowfrequentlydoyoureadtheKOINnewsletter?Thenewsletterispublishedtwiceayear.Toviewacopyofthenewsletter,copyandpastethefollowinglinkintoyourInternetwebbrowser:http://chfs.ky.gov/NR/rdonlyres/21D99A09EA414D9ABAABFF21C327E66F/0/winter20102.pdf



ResponseCount

Regularly 44.3% 35Rarely 21.5% 17Sometimes 34.2% 27Youarewelcometocommentorprovidesuggestionsaboutnewslettercontent(optional) 2

Notes:

• That44percentofrespondentsidentifiedthemselvesasregularreadersoftheKOINnewsletter.Thisisanimprovementfromlastyearwhen37percentsaidtheyreadthenewsletterrarely.

• Comparisonsbetweenwebsiteandnewsletterusagestatistics,showsthatnewsletterreadershipishigher.Thisisagainlikelyduetotheintendedaudience.Inthenewsletter,thecontentisdirectedatmembersratherthannonmembers.

Question11:UseofSocialMedia11.Checktheboxthatdescribesyouruseofsocialmedia.Youmaycheckmorethanonebox.


ResponseCount

Iusesocialmediaonmyowntime. 53.8% 43

Iusesocialmediaaspartofmyjob. 31.3% 25Idonotusesocialmedia. 36.3% 29


Notes:

• In2010,32percentofrespondentswereusingsocialmediaatwork.• Whilethesocialmediaquestionsin2009weredifferent(andthereforethe

datawasalsotabulateddifferently),therewasanupwardtrendintheuseofsocialmedia.In2009,51percentofrespondentsdidnotusesocialmediaatall.In2010,only36percentdidnotusesocialmedia.


Question12:SocialMediaonPersonalTime12.OnmyOWNtime,Iusethefollowingformsofsocialmedia.Checkallthatapply.



ResponseCount

Facebook 62.3% 48

Idon'tusesocialmediaonmyowntime. 36.4% 28Twitter 10.4% 8MySpace 6.5% 5LinkedIn 13.0% 10Other(pleasespecify) 3Notes:

• 63percentofrespondentsusedFacebookontheirpersonaltime.35percentwerenotusingsocialmediaonpersonaltime.Thisisanincreaseinreportedsocialmediausein2009.

Question13:SocialMediaatWork13.AspartofmyJOB,Iusethefollowingformsofsocialmediaatwork.Checkallthatapply.



ResponseCount

Facebook 42.4% 25Socialmediasitesareblockedinmyworkplace. 28.8% 17Myemployerisconsideringwhethertousesocialmediaaspartofmyjob. 27.1% 16

Twitter 15.3% 9LinkedIn 13.6% 8MySpace 1.7% 1Other(pleasespecify) 12Notes:

• 25.8percent–nearlyone‐thirdofrespondents–saidtheiremployerswereconsideringusingsocialmedia.ThisisasignificantfindingwhencombinedwiththeanswerstoQuestion11,where87percentofsurveyrespondentsreportedusingsomeformofsocialmedia,and32percentsaidtheywerealreadyusingsocialmediaatwork.


Question14:TypesofPopulationsServed14.Pleaseidentifythepopulation(s)youserve;checkALLthatapply.Peoplewhoare:


AGGREGATERESPONSES:


ResponseCount

Livinginpovertyorhavelowincome 84.5% 60Elderlyorfrailelderly 74.6% 53Lowliteracyskills 71.8% 51Children 67.6% 48Deaforhardofhearing 63.4% 45Non‐EnglishspeakingorEnglishasasecondlanguage 62.0% 44Physicallydisabled 60.6% 43Dependentuponmedication 59.2% 42Intellectuallydisabled 57.7% 41Blindorvisuallyimpaired 52.1% 37Culturallyisolated 50.7% 36Geographicallyisolated 43.7% 31Mentallyill 42.3% 30Immigrantpopulations 40.8% 29Substanceabusedisorders 39.4% 28Homeless 39.4% 28Migrantworkers 36.6% 26Dualdiagnosis 35.2% 25Dependentuponmedicaltreatmentlikedialysisorventilators 33.8% 24

Notes:

• WeaskedthisquestioninpartbecausethereisnodatacurrentlyonwhoisbeingservedbytheKOIN.

• Analyzingtheseresponsesbyregionmaygiveasenseofwhattypeofrecruitmentisneededineachregion.Itappearsthatregionswouldneedtodomorerecruitmentintheseareas:– Northernregion–reachouttopeopleondialysisorventilators,mentally

ill,dualdiagnosis,homeless,migrantworkers– Easternregion–reachouttomigrantworkersandimmigrant

populations– Southernregion–reachouttophysicallydisabledandhomeless

populations– Westernregion–reachouttopeoplewithsubstanceabusedisorders,

mentallyill,dualdiagnosisandhomeless– Centralregion–reachouttopeopleondialysisorventilators

Furtheranalysiscouldbedone.Theseareafewexamples.


NORTHERNREGIONONLY:AnsweredQuestion:11SkippedQuestion:2


ResponseCount

Elderlyorfrailelderly 63.6% 7Children 54.5% 6Deaforhardofhearing 72.7% 8Blindorvisuallyimpaired 72.7% 8Physicallydisabled 72.7% 8Dependentuponmedication 54.5% 6Dependentuponmedicaltreatmentlikedialysisorventilators 27.3% 3Intellectuallydisabled 54.5% 6Substanceabusedisorders 36.4% 4Mentallyill 27.3% 3Dualdiagnosis 27.3% 3Homeless 27.3% 3Geographicallyisolated 36.4% 4Culturallyisolated 36.4% 4Livinginpovertyorhavelowincome 81.8% 9Lowliteracyskills 63.6% 7Non‐EnglishspeakingorEnglishasasecondlanguage 54.5% 6Migrantworkers 27.3% 3Immigrantpopulations 36.4% 4Other(pleasespecify) 1

EASTERNREGIONONLY:



ResponseCount

Elderlyorfrailelderly 90.0% 9Children 70.0% 7Deaforhardofhearing 50.0% 5Blindorvisuallyimpaired 50.0% 5Physicallydisabled 60.0% 6Dependentuponmedication 60.0% 6Dependentuponmedicaltreatmentlikedialysisorventilators 70.0% 7Intellectuallydisabled 70.0% 7Substanceabusedisorders 50.0% 5Mentallyill 60.0% 6Dualdiagnosis 40.0% 4Homeless 30.0% 3Geographicallyisolated 40.0% 4Culturallyisolated 40.0% 4Livinginpovertyorhavelowincome 90.0% 9


Lowliteracyskills 70.0% 7Non‐EnglishspeakingorEnglishasasecondlanguage 30.0% 3Migrantworkers 20.0% 2Immigrantpopulations 20.0% 2Other(pleasespecify) 1

SOUTHERNREGIONONLY:



ResponseCount


WESTERNREGIONONLY:



ResponseCount

Elderlyorfrailelderly 85.7% 6Children 100.0% 7Deaforhardofhearing 85.7% 6Blindorvisuallyimpaired 85.7% 6Physicallydisabled 85.7% 6Dependentuponmedication 57.1% 4Dependentuponmedicaltreatmentlikedialysisorventilators 42.9% 3Intellectuallydisabled 71.4% 5


Substanceabusedisorders 14.3% 1Mentallyill 28.6% 2Dualdiagnosis 14.3% 1Homeless 28.6% 2Geographicallyisolated 57.1% 4Culturallyisolated 28.6% 2Livinginpovertyorhavelowincome 100.0% 7Lowliteracyskills 71.4% 5Non‐EnglishspeakingorEnglishasasecondlanguage 57.1% 4Migrantworkers 42.9% 3Immigrantpopulations 28.6% 2Other(pleasespecify) 0

CENTRALREGIONONLY:



ResponseCount



Question15:RelianceonIntermediaries15.InpassingonKOINalerts,doyou:



ResponseCount

Directlydelivermessagestoyourtargetpopulation 18.3% 13Relyonintermediariestodirectlydelivermessagestoyourtargetpopulation 23.9% 17

Both 57.7% 41

Notes:

• Thenumbersseemedlowcomparedtomessagedeliveryindicatorselsewhereinthesurvey,soperhapsthewordingandintentionofthisquestioncouldbevettedatthe2011KOINworkshoptoensureaccuracy.

Question16:PopulationReach16.PleaseestimatethenumberofpeopleyoucancontactwithaKOINalert.


ThenumberofpeopleIcancontact…Resp.No.

…directly,WITHelectricity:

…directly,after24hoursWITHOUTelectricity(considerwhetheryouhaveanalternatepowersource):

…throughintermediariesWITHelectricity:

…throughintermediariesWITHOUTelectricity(considerwhetheryouhaveanalternatepowersource):

1 50 0 50 02 2000 0 2000 03 700 700 400 4004 30‐40 0 30‐40 05 CountyWide CountyWide CountyWide CountyWide6 50 0 50 07 ? ? ? ?8 200 0 350 1509 6000 0 10000 010 10 10 200‐300 100‐20011 3000 25 4000 50012 44 20 13 unknown " " "


14 175 175 15 500 200 30000 ?

(Cont.)Resp.No.





16 0 0 317 017 Unsure Unsure Unsure Unsure18 9000 300 10000 90019 10 10 10 1020 2000 500 21 15 15 5 522 100 ? ? ?23 thousands thousandsfromhome thousands unsure24 15 50 25 50 50 26 unknown unknown unknown unknown27 100 50 100 5028 100 10 29 900 30 200 100 severalthousand

withreverse911shouldbeclosetothepreviousnumber

31 100s 100s 100s 100s32 32 33 50 200 34 100 25 300 10035 1200 1200 36 20 50 1000 100037 600 38 250 250 20000 2000039 ? ? ? ?40 29 29 29 2941 1000 800 42 45‐60 45‐60 25‐30 25‐3043 350 350 1000 100044 500 250 45 10 0 10 046 2000 200 5000 100047 100000 10000048 20 15 20 1549 50 50 200 20050 ? ? ? ?51 100 50 4000 200052 50 15‐20 50 15‐2053 0 0 ? 054 1000 1000 55 24 12 40 56 10


57 110 60 100 6058 900 200‐400 900 200‐400

(Cont.)Resp.No.





59 100 50 50 060 200 200 200 20061 50000 50000 62 30 63 100 40 n/a n/a64 300 100 1000 30065 150 30 150 15066 24 0 0 067 500 500 500 50068 90 10 110 2069 130 130 200 13070 10000 100 5000 100071 15000

Notes:Perhapsmostimportanttothisquestionaretheareaswhererespondentsanswerswere“unknown,”“unsure,”“0”orleftblank.

• 29of71respondents(41percent)didn’tprovideanumberofpeopletheycouldreachafter24hourswithoutelectricity.

• 39of71respondents(55%)didn’tprovideanumberofpeopletheycouldreachthroughanintermediaryafter24hourswithoutelectricity.

ThisindicatesthatfurtherworkisneededtohelpKOINmembersaccessindividualswhenthereisnoelectricity,toinformmembersoftheirresponsibilities,totestawarenessandunderstandingofthoseresponsibilitiesandtoensureKOINmembersareconnectingwiththeirat‐riskpopulations.Question17:InHouseTranslationCapacity17.Duringanemergency,doesyourorganizationhavethecapacitytoprovideINHOUSE:



ResponseCount

Translationservices 35.2% 25Interpretationservices 35.2% 25Specializedformatting,e.g.Braille,captioning 4.2% 3Notapplicable 53.5% 38


Comment(optional) 10

Notes:

• Manyrespondentsindicatedhavingsomecapabilitytoprovidetranslationorinterpretationin‐house.

• Anareaforfurtherresearchistodeterminewhatoverlapexistsbetweenprovidersoftranslationservicesandexistingneeds.

Question18:LanguagesTranslated18.Ifyouprovideinhouselanguagetranslation,interpretationservicesand/orspecializedformatting,pleaseidentifythespecificlanguagestranslatedand/orspecializedformattingservice(s)provided.


Number ResponseText

1 Signlanguageinterpreters2 UKprovidestheseservices,butourunitdoesnot.3 Alltypes.WeuseaLanguageLineService4 Spanish5 Spanish

6Spanishthroughatranslatorwhoworksonmycampus.Ihavecontactwithher24/7.

7 Spanish8 Spanish;9 Spanish

10Spanish.Dohaverelationshipswithchurchesthatworkwithotherethnicgroups.

11 Bosnian,Spanish

12WeNEEDRussianandSpanishtranslationandwillhaveitupandgoingverysoon.

13ASLwithinthelargerregionssuchasBluegrass(Lexington)andSevenCounties(Louisville)

14 AnyLanguage.15 No16 Spanish,Burma,17 Wehaveaservicethatcantranslateinanylanguage.18 Spanish19 WehaveinhousestaffwhocantakecareofSpanish20 Spanish21 Spanish

22AmericanSignLanguage,communicationwiththosewhohavelimitedlanguageskills.

23 Spanish

24MostlySpanish,wecanusetelephoneservicesforotherlanguagesifavailable.


25 Braille

26IspeaksomeSpanishandFrench,andIhavesomestaffwhospeakArabicandVietnamese.

27IhaveTTYcapabilityaswellassmartphone/computercommunicationmodalities.Thankyouforyourgreatwork!

28 Spanish.

29Morethan40languages.IamhousedatCatholicCharities,andwehaveaninterpreterservice.

30 Spanish31 Russian,Spanish32 Notformally,butintimeofneed,wecouldassist.33 Spanish,Japanese34 AmericanSignLanguage(ASL)andclosedcaptioning35 Spanish,English,someItalian36 Braille,largeprint37 SPANISH38 Americansignlanguage.

Notes:• 46agenciesservedSpanish‐speakinggroups,yetonly26hadthecapacityfor

in‐housetranslationtoSpanish.ItsuggeststhatuptohalfofthemembersmaynothavethecapacitytotranslateorrelayKOINmessagestothepopulationstheyserve.

• Thisassumptioncouldbeverified,butwedoknowthatsomeSpanish‐speakingmembershaveaskedtheKOINtoprovidetranslationsforthem,notrecognizingthattheyareintendedtobethelinkfortranslation.

koin survey report 2010 finalhealthalerts.ky.gov/sitecollectiondocuments/koin survey report...

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