knowledgespace and support tony hayes, quality assurance manager
TRANSCRIPT
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KnowledgeSpace and SupportTony Hayes, Quality Assurance Manager
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KnowledgeSpace and SupportKnowledgeSpace and SupportWhat’s NewStandards, Practices, TrainingRelease NotesThe Future of ClientSpace Support
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KnowledgeSpace and Support• What is the function of Support?• Cases – The best avenue for Support• What is KnowledgeSpace?• Support Lifecycle• Support Lifecycle – FAQ farming
Problem
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KnowledgeSpace and Support• Issue Resolutions• Help and How to• Release Notes• Videos• FAQ
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What’s New• Glossary• Email to Case Integration• Quick Hit Videos• Standards, Practices and Training
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Standards, Practices and Training• Continuing ClientSpace Education• Step by step for common Admin Functions– Dataforms– Workflow– Template task
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Release Notes• Published with each software release• Short description of each development item• Enhancements to the product are clearly marked• Linked videos where applicable• Subscription available in Extranet
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The Future of KnowledgeSpace and Support
• Admin Training• KnowledgeSpace Single Sign In• Application Integration – ClientSpace Help
Link Config
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