knowledge process outsourcing “who else wants a flexible, intelligent resource, on tap when...
TRANSCRIPT
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KNOWLEDGE PROCESS OUTSOURCING
“Who Else Wants A Flexible, IntelligentResource, On Tap When Needed?”
A presentation by Simon Bates at the Finding Petroleum “Cost Reduction in This Era” event, 2015.
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A True Story
In-House Team
Round pegs, square holesRush job
Lost inheritance
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A True Story
Outsourced Team
CentralizedQualified
Accountable
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A True Story
Benefits from Outsourcing
Quality guaranteeTimelinessFlexibility
Cost reductionInnovation
:
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An Outsourcing Journey
Business Problems Faced
Maintaining data qualityGrowing capacity Getting tasks done on timePreserving knowledge Controlling costs…
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An Outsourcing Journey
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An Outsourcing Journey
How It Works — 6 Steps
The Business supported by its KPO Partner:1) Identifies and
documents processes2) Transfers knowledge
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An Outsourcing Journey
How It Works — 6 Steps
The KPO Partner supported by The Business:3) Recruits, trains and
creates the service4) Tests, pilots and
achieves live service
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An Outsourcing Journey
How It Works — 6 Steps
The KPO Partner supported by The Business:5) Runs a continuous
live service6) Innovates and
increases service scope
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What is KPO?
Knowledge. The expertise and wisdom that makes a business unique in its marketplace.
Process. The way in which knowledge is applied to obtain and handle data within the business to create wealth.
Outsourcing. Availing of external human and technological resources to do the same processes for financial and strategic gain.
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What is KPO?
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Hot Topics
Don’t Die Wondering
Low oil price Extraction of harder-to-get hydrocarbons
The great crew change Asset management
Digital oilfield Big data (volume and insight)
Global industry standardization
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Hot Topics
What could it mean?
“I need to make this shed-load of paperwork from the 1960s more accessible, to get a better picture of the play we’re about to explore.”
KPO solution: large-format image scanning and a digitization team of geophysicists.
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Hot Topics
What could it mean?
“I need to make this shed-load of paperwork from the 1960s more accessible, to get a better picture of the play we’re about to explore.”
KPO solution: large-format image scanning and a digitization team of geophysicists.
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Hot Topics
What could it mean?
“I spend half my time pulling together data from various sources before I can even start to do my job!”
KPO solution: a research assistant.
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Hot Topics
What could it mean?
“I spend half my time pulling together data from various sources before I can even start to do my job!”
KPO solution: a research assistant.
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Hot Topics
What could it mean?
“We get this information from the field every day given to us in files we can’t use, so we have to capture it manually into our system.”
KPO solution: an industry-grounded team of trained data capturers.
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Hot Topics
What could it mean?
“We get this information from the field every day given to us in files we can’t use, so we have to capture it manually into our system.”
KPO solution: an industry-grounded team of trained data capturers.
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Hot Topics
What could it mean?
“If only we could put these datasets into a pot and find data relationships to help us assess risk in our next project.”
KPO solution: unbiased, software-driven data discovery exercise.
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Hot Topics
What could it mean?
“If only we could put these datasets into a pot and find data relationships to help us assess risk in our next project.”
KPO solution: unbiased, software-driven data discovery exercise.
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Why Outsource?
Quality
Graduate-level resource Documented rules
Built-in controls Sampling
Training & feedback loops
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Why Outsource?
Growth
Made-to-measureannex
Flexibility Reduced capex
Released potential Opportunity
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Why Outsource?
Cost
Reduced with guarantees Typical 30–75% saving
Centralization Overheads down
Attrition gone
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Why Outsource?
Risk
The Business is notlosing anything
Reversible Proof of concept
Service Level Agreement
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Why Outsource?
FAQ
“I didn’t get that…Say what?”“How do we even get started?”
“How could anyone else possibly do what we do as well as us?”
:
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Another True Story
The DDC Group
1989–.Cash-richGlobal baseVaried markets
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Another True Story
The Philippines
Over half-a-million HE grads a yearModern IT infrastructureEnglishCan-do attitudeCompetitive pay rates
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“Who Else Wants A Flexible, IntelligentResource, On Tap When Needed?”
(aka KNOWLEDGE PROCESS OUTSOURCING)
A presentation by Simon Bates at the Finding Petroleum “Cost Reduction in This Era” event, 2015.