knowledge management system priyank
TRANSCRIPT
![Page 1: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/1.jpg)
Knowledge Management System (KMS)
Prashant Bajpai(91)
Priyank Jain(92)
![Page 2: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/2.jpg)
“The systematic process of creating, maintaining and
nurturing an organization to make the best use of
knowledge to create business value and generate
competitive advantage”
Nancy C. Shaw
![Page 3: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/3.jpg)
Knowledge Management
Fundamentals
Data: Facts, numbers or individual entities without
context or purpose.
Information: Data that has been organized into a
meaningful context (to aid decision making).
Knowledge: The human capacity (potential &
actual ability) to take effective action in varied and
uncertain situations
![Page 4: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/4.jpg)
Forms of Knowledge
Concepts, methodologies
Facts, beliefs, truths & laws
Know what, Know how, Know why
Judgments, expectations and insights
Relationships, leverage points
Intuition & feelings
Meaning and sense making
![Page 5: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/5.jpg)
Benefits of Good Business
Knowledge Management
The foundation of the enterprise
Increases when shared
Snowball effect when shared (innovation)
Creates value through efficiency (process knowledge)
Reduces uncertainty/ increases time of response (environment knowledge)
Enhances the current value of products (customer knowledge)
![Page 6: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/6.jpg)
Difficulties of Managing Corporate
Knowledge Management
Usually exists in the minds of individuals
Buried in old reports
Knowledge Hoarding
Often leaves the organization with the employee
![Page 7: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/7.jpg)
Why is KMS important?
Companies can...
Sustain knowledge regarding their products
and services
Connect employees with knowledge they
otherwise wouldn't have
Encouraging innovation and ideas
Creating better business decisions
Expedite projects due to less wait time of
information
![Page 8: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/8.jpg)
How can this be done?
Actively managing knowledge in a database or
repository
Creating incentives for employees for providing
and updating and using knowledge
Experts of the field providing information that will
help others better accomplish their jobs
Use of Wiki’s, Software solutions
![Page 9: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/9.jpg)
Difference between Data, Information,
and Knowledge
Knowledge
Data
Information
Data
interpretation
Elaboration Learning
Interpreted symbol structures
- used to interpret data, elaborate on
information, and learn
- used withun the decision steps
Interpreted symbols and symbol
structures
- input to a decision step
- output from a decision step
Observed uninterpreted symbols
- signs, character sequences,
patterns
Aamodt A., Nygārd M. Different roles and mutual dependencies of data, information and knowledge - An AI
perspective on their integration. Data &Knowledge Engineering, 1995.
![Page 10: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/10.jpg)
From data administration to KMS
![Page 11: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/11.jpg)
KMS components
From the point of view of knowledge flow
The flow of knowledge
Knowledge cryptography
Communities of knowledge workers
Knowledge repositories and libraries
![Page 12: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/12.jpg)
KMS components
From the technical viewpoint
Software interface
Access and authentication tools
Collaborative intelligence tools
Application level software
Transport level software
Middleware and legacy integration software
Repositories
![Page 13: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/13.jpg)
Tools for knowledge
internalization
Case base
Problem
description
Describes the problem
Sends attributes
Retrieves
matching cases
Searches for
similar cases
Matching cases
c1c3
c2
Delivers similar cases
Adds
the n
ew ca
se
Selects theappropriate case
1
2
3
4
5
6
![Page 14: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/14.jpg)
KM system
Knowledge
KM life
cycle
KM system
Relation of terms: knowledge, KM life
cycle, KMS
is used in is supported by
![Page 15: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/15.jpg)
KM system Seven layers
architecture
Interface layer
Access and authentication layer
Collaborative intelligence and filtering
Application layer
Transport layer
Middleware and legacy integration layer
Repositories
![Page 16: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/16.jpg)
Knowledge Types
Tacit knowledge
(Subjective)
Explicit knowledge
(Objective)
Knowledge of experience
(body)
Simultaneous knowledge
(here and now)
Analog knowledge (practice)
Knowledge of rationality
(mind)
Sequential knowledge (there
and then)
Digital knowledge (theory)
![Page 17: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/17.jpg)
Example: KMS Software
Tacit Active Net
Helps to find people
Initiate and manage collaboration
Coordinate your activities automatically with those of other
people across the enterprise
Automatically learns about people's activities and focus,
and identifies who should be talking or working together
Makes it easy to locate and share files, find answers to
questions, or find the online conversations you should join
![Page 18: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/18.jpg)
KM - Impact on businessesAccording to a survey conducted by E&Y in 2012on business
intelligence, 87% of companies, whatever their industry is believe that
they are knowledge based business.
Promotes many “healthy” business activities
The recording of knowledge artefacts
Quality management of knowledge
Leveraging lessons learned from past decisions and
experiences
The sharing of best practices and the building of
consistent processes
![Page 19: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/19.jpg)
KM Impact on businesses
cont’ Knowledge management involves stewards (those
accountable for knowledge)
Knowledge management eliminates the risks associated with
attrition.
knowledge management system promotes getting a good
understanding of the knowledge, information, and data needs
of employees
A knowledge management portal provides 24x7 access to
ALL recorded knowledge
![Page 20: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/20.jpg)
Case Study - Xerox
Established in the 1980’s – The Document
Company
KM Incorporated into Organizational Business
Strategy (1995)
Conduced extensive research before introduction
into organization
Effectively communicated to employees the
benefits of using KM
![Page 21: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/21.jpg)
Case Study - Xerox Eureka
Goal: To share intellectual capital Information System created to share solutions
worldwide Benefits: Saves time, resources and money Example: A solution developed in Toronto was used
by someone in South America. In this case the person discovered that they did not have to replace a $40,000 machine that they were having difficulties with, they only had to replace a 90 cent connector.
Docushare Web-based tool Enabled research lab community to share progress
with other scientists working on the same project.
![Page 22: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/22.jpg)
The Challenge of Knowledge
Management
Not only of how to develop new knowledge, BUT
how to locate and acquire others’ knowledge
how to diffuse knowledge in your organisation
how to recognize knowledge interconnections
how to embody knowledge in products
how to get access to the learning experiences of customers
![Page 23: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/23.jpg)
![Page 24: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/24.jpg)
References http://www.kmworld.com/Articles/Editorial/Feature/KMWorl
d-100-Companies-That-Matter-in-Knowledge-
Management-52787.aspx
http://eos.gsfc.nasa.gov/eos-ll/references/xerox.pdf
http://articles.techrepublic.com.com/5100-10878_11-
1048267.html
http://www.xerox.com/go/xrx/template/inv_rel_newsroom.js
p?ed_name=NR_2006March8_KMWorld&app=Newsroom
&view=newsrelease&format=article&Xcntry=USA&Xlang=e
n_US
http://www.icasit.org/km/intro/slideshow/kmoverview_files/f
rame.htm
http://www.coemergnece.com
![Page 25: Knowledge management system priyank](https://reader034.vdocuments.mx/reader034/viewer/2022050723/55a6180f1a28abf3728b45d1/html5/thumbnails/25.jpg)