InfoAxon Technologies

Limited

Knowledge

Management

Solutions for

Development Sector

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INDIA’s First Open Source Integration Company

Understanding Knowledge

Management Simply

An attempt to understand knowledge management simply and in

context of Enterprise 2.0 Technologies

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Knowledge is between two ears

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Knowledge also exists today

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Existing Knowledge locked in systems, databases, documents, files

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Traditional Approach to Knowledge

Management

Store Knowledge in a Database

• Static Storage

• “Store and they will come”

• Stress on “Central” storage that “Will be shared somehow”

Assumes “Participation”

• Transfers the problem of participation to someone else

• Makes it a cultural problem alone

Manages Knowledge

• Wants to control and manage information

• Builds a culture of inaccessibility instead of involvement

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Knowledge needs

Knowledge needs “Context” – Who is it for? Let

me define it?

Knowledge needs “Content” – What am I

choosing to store? Let me decide

Knowledge needs “Culture” – What is my

motivation to share? Appreciate and reward

what I say and I will be more than willing

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People are connected today

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Is Enterprise Social Network the answer to Knowledge Management?

NO, its just a tool

People create knowledge when

they work and play

Teams give a sense of “Shared Space”

• Common Areas of Interest

• Practice and Project Based Teams

Tasks & Activities give a “Context”

• Context stored with Content

• Participation around Tasks and Activities

User Control gives “Ability to build Context”

• User chooses the “Ability to define Connections”

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Summary

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Connections“People must be able

to connect to each other”

Context“Daily Tasks in

Business is your context. You create

context daily”

Culture“What information should we protect while we make the rest accessible?”

Knowledge Management Today – Bringing together technology, process and practices to

achieve the 3 C’s (Connections, Context and Culture)

Our Approach and Vision to

Knowledge Management

InfoAxon approach to develop KM solutions

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Our KM Vision and Roadmap

Dynamic Knowledge Repositories

•Breathing, Evolving, Changing Repository of Content

•Model and Classify the Business

Collaborative Knowledge Sharing

•Social Network Experience Introduced

•Project and CoP Spaces

•Build Trust and Collaboration through Integrated Tools

•Knowledge JUST IN TIME

•Tune Knowledge Repositories

Process Based Social Knowledge Management Experience

•Entwined Process Flows and Social Network Experience

•Build “Contexts” and Store content around “Processes”

Semantic Knowledge Management

•Semantically Enhanced Knowledge Repositories

•Semantic Search

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1

2

3

4

Stage 1 – Knowledge Repositories

Knowledge Repository

Domain Ontology Creation

Design Knowledge

Model

Setup KM Repository Software

Enable Repository

Access

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Content Migration

Tools

Achieved through Professional Services focused on building a KM environment

Packaged KM repository Setup

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From Storing Knowledge in Relational Databases to……….

Note: This is a graphic visualization of a Knowledge repository. Note the presence of a “Node” based architecture that is flat and highly “contextualized”

Dynamic, Evolving Knowledge Repositories and Networks

Stage 2 – Collaborative

Document Management

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Enhance Stage 1 Knowledge Repository

Create “collaborative workspaces (Sites)”

modeled around your Organization.

• Form Virtual Team of Workers on the fly

• Workers can share their work together on projects;

discuss revisions to content, in a secure organized

collaborative workspace.

• Workers could collaborate around documents with

teams regardless of their location

• Knowledge Sharing among Teams

• Wikis, Blogs, Shared Calendars, Discussion Forums

• Smart Tags

Axon Share – Collaborative

Document Management

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Stage 3 – Workflow Based

Social Knowledge Management

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fusionKM – A Platform for developing Workflow

centric Social Network based Knowledge

Management Solutions

Create a Social Network Powered Knowledge

Management Solution for your business

Automate your processes, tasks and activities

using Dynamic Workflows

Capture Knowledge as processes are executed

Store knowledge in open standard knowledge

repositories

fusionKM

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Stage 4 – Semantic KM

Web 3.0 Semantic Solutions

Semantic Search (Finding intelligence and

meaning from Data)

Semantic Knowledge Repositories

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Knowledge Management for

Development Sector

Our case studies and innovations with the development and public

sector in areas of Knowledge Management

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Underlying Platform Approach

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Workflow Based Social Knowledge Management

Platform for Development Sector

Contextualized Applications

Knowledge Spaces &

Repositories

Social Network Experience

Mapped to MDG Goals

Knowledge Network model along with Knowledge Repository Domain Model enabling Knowledge sharing in “Thematic and Regional Networks

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Key Success Stories

Benefits Integrated Solution with best of the breed solution components

Faster turnaround time

Flexibility to enhance and customize the solution.

NeedHarness the power and passion of Communities of Practice to help development practitioners attain national development goals.

Create knowledge repository that is searchable and referenced. Provide front end Portal to aggregate the information

SolutionInfoAxon offered its custom stack development solution to the problem by

taking the best of the breed open source components and integrate them

together using Next Generation Web 2.0 technologies.

The goal was to create a solution stack with open source components

(Portal, forums, wikis, searchable central repository, CMS) that are

integrated and packaged together as one “UN Solution Stack”.

Solution Exchange India – Knowledge Sharing Services Platform for United Nations

UN Solution Exchange ……

contd.

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InfoAxon OSS Solution Highlights

•The stack is made of integrated open source components providing a complete professional open source solution:

• Redhat Linux Operating System

• Apache Tomcat/JBOSS Application Server

• File Content repository on the File Server

• Professional Open Source MySQL Database

• Alfresco Content Management Framework

• Liferay Portal Framework

• Rich Client interface technologies such as (AJAX tool kits, JSF, JSP, MVC Struts)

• Open Source applications such as Forums and Mailing Lists

UNDP Solution Exchange

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Key Success Stories

Benefits Increased number of participation to 30,000 members and joined up HIV/AIDS

community

Turnaround implementation start to finish in 40 days

NeedHarness the power and passion of HIV/AIDS community and create a social networked community with knowledge sharing among different knowledge networks. Need for taking “Micro Services” to the community to enhance the broad agenda of HIV/AIDS development aid effectiveness

SolutionInfoAxon used its open source integrated solution – fusionKM built using

integration of 40 different open source technologies and frameworks.

We created a social networking knowledge management platform with user

“Knowledge Spaces” ; Social Network Rights Model ; Micro Services ;

Applications to facilitate communication and Job searches

MyAIDSNexus –HIV/AIDS Social Networking Platform

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Key Success Stories

Benefits 1600 government agencies were able to track the funds and development aid

effectiveness much more efficiently using the solution platform

Funding effectiveness achieved through close monitoring of donor funds and EPWP consumption of these funds.

NeedManage Beneficiaries and development aid effectiveness for the EPWP programme for South African government. Measure effectiveness of different project funding and grants implemented as part of the EPWP programme. Help the Ministry of Public Works manage and monitor the opportunities generated by EPWP.

SolutionInfoAxon used its open source integrated solution – fusionKM built using

integration of 40 different open source technologies and frameworks.

We created a social networking platform and added “Form based Workflow

processes”. Fund tracking flows were developed along with comprehensive

reporting capabilities. Social Network Rights Model ; Micro Services ;

Applications to facilitate communication and Job searches

Development AID Management Platform for South African Government

Next Steps

Understanding Entry Level KM Infrastructure

required

Understanding Long term KM Strategy and

Innovation requirements

Suggest appropriate solution

Implement “Quick Wins” leading to a broader

KM fulfillment

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Check us Out at http://w w w .infoaxon.com

For more information about us, contact us atShubham.nagar@infoaxon.com

INDIAInfoAxon Technologies LimitedH-189, Sector 63, Noida 201 309India Tel : +91 11 51634005TeleFax : +91 11 51634008

UK

InfoAxon Technologies UK LimitedBuilding A, Trinity CourtWokingham RoadBracknell, Berkshire RG42 1PLUnited KingdomTel: +44 1344 668048Fax: +44 1344 668148DDI: +44 1344 668458