knowledge-management mis presentation final

8/2/2019 Knowledge-management MIS Presentation Final

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What is Knowledge

Management?Knowledge Management is the art of transforming

information and intellectual assets into enduringvalue for an organizations clients and its people.

The purpose of knowledge management is to: Foster the reuse of intellectual capital Enable better decision making Create the conditions for innovation

KM provides people, processes, and technology tohelp knowledge flow to the right people at the right time so they can act more efficiently and effectively


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How to Do KnowledgeManagement1. Share what you have

learned, created, and proved

2. Innovate to be more creative,

inventive, and imaginative3. Reuse what others have

already learned, created, andproved

4. Collaborate with others totake advantage of what theyknow

5. Learn by doing, from others,

and from existinginformation
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ShareAsk questions and

request help otherswill benefit from theanswers

Answer questions andprovide help being thewhite knight is

gratifyingOffer tips, insights, and

useful links pay itforward, build yourreputation
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other out

Question: Apr 10, 2007

I have been getting aproblem whensearching usingGoogle.

When I get the resultsand click on one ofthem it redirects me toanother site and not tothe selected site.

Answer: Apr 11, 2007

You have spyware. Use

spyware removalsoftware.

Update to the latestsignatures beforestarting scan.

Your problem will be

solved.


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Innovate: HP Social Network


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Presentation Builder

This slide and many

others are reusedfrom existingpresentations.

Think of how much

work it would take tocreate them from


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Collaborate: KM Team

Wi n/LossLessons

OpportunityCreation

OpportunityEvaluation

Development& Bid

Negotiate& Close

Delivery

ProjectProfile

ProjectProfile

(new) Update

ReuseReuse Reuse

Capture

Win/ lossLessonsLearned

Close-outLessonsLearned

Reuse

Submit

Bid Collateral

ProjectProfile

(upda ted)

Submit

Cl ose-outLessons

DeliveryCollateral

Win/ LossLessons

Bid Collateral

ProjectProfile

(upda ted)

Submit

Update

ReuseReuse

B e s t P r a c t i c e S h a r i n g

Capture

Reuse

Marcus Funke

ProcessProject Managemen

AndrewGentTechnology

Stan Garfield

PeopleCommunications

Bernard HenneckerCommunities

User Interface


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Learn

Read

Watch

Attend

Listen


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Mission

The mission of the HP Services KnowledgeManagement program is to institutionalizeknowledge creation, sharing, and reuse to:

Increase our win rateDrive down sales and delivery costs

Increase engagement quality


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Management

Increase orders, revenue, and profits by:

Reusing materials and expertiseAvoiding redundant effort

Avoiding making the same mistakes twice

Taking advantage of existing expertise and experience

Making it easy to find information and resources

Communicating important information widely and quickly

Promoting standard, repeatable service offerings

Providing methods, tools, templates, examples, & data to streamlineselling and delivering

Making scarce expertise widely available

Showing our customers how we use our knowledge for their benefitAccelerating delivery to our customers

Stimulating innovation and growth

Enabling HP Services to leverage its size

Making our best problem-solving experiences reusable


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Components

Peopleculture and values

knowledge managers

user surveys

social networks

communities

training

documentation

communications

Technologyuser interface

intranet

team spaces

virtual meeting rooms

portals

repositories

threaded discussions

expertise locators

metadata and tags

search engines

archiving

Processmethodologies

creation

capture

reuse

lessons learned

proven practices

collaboration

content management

classification

metrics and reporting

management of change

workflow

valuation

social network analysis

appreciative inquiry

storytelling

blogs

wikis

podcasts

syndication

social software

external access

workflow applications

process automation

e-learning

subscriptions

points tracking

reporting

knowledge advisors

goals and

measurements

incentives and

rewards


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Knowleged Network

Componants Knowledge Advisors :

Assistance in using KM tools, searching for information and any other KMsupport

Project Team Collaborations: Secure collaborative work space for project teams including internal and

external users.

Project Management Libraries: Project profile repositories, project library, contribution wizard

Communities of Practice:

Communities of people who come together to share knowledge oncommon topic.

Knowledge Briefs: Repository of field-contributed documents containing insigt and nugget

knowledge.

Specialize Repositories and tools: Mathods, search, refrance, proposal, collateral, Expertise locator


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CustomerEngagement

Roadmap

Value to CustomerKnowledge from HP/

Outside HP

Knowledge inRepositories

andCollaborativeWorkspaces

Exp

licit

Knowledge inPeopleTa

cit

HP

O

the

Capture InventReuse

KMMeasures

Reinforcing

Behavior

KCRProcess

and Policy


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Dashboard

CaptureThe number of new projectsrecorded in the PPR as a

percentage of all newprojects booked. Goal: 80%

ReuseThe average amount ofproject content that wasreused by new projectsentered into the PPR for thismonth. Goal: 45%

PPR UsageThe number of employeeswho reviewed one or moreproject profiles from the PPRthis month, as a percentageof total C&I population. Goal:20%

Portal UsageThe number of employeeswho visited one or morepractice portals looking forofficial content this month, asa percentage of total C&Ipopulation. Goal: 40%

ParticipationThe number of employeeswho participated in the

forums (either online or as asubscriber) this month, as apercentage of total C&I

Participation%55

Capture

%55

Reuse

%55

PPR Usage

%55

Portal Usage

%55

23%

61%

76%

34%14%


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Architecture

The HPS KM environment

is organized into 3 layers: Intranet sites

Community portals

Team collaboration spaces

HPSTSG

@HP

Teams

Communities

Intranet


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Knowledge Briefs

Knowledge briefs are exactly that: short butdetailed snippets of information on a variety oftopics, whether they be aspects of establishedtechnologies or overviews of the latest IT trend.

The purpose of knowledge briefs is to shareinformation quickly, passing along insights, tipsand tricks, and other nuggets of knowledge toother HP employees.

Awards are given to frequent knowledge briefcontributors


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Example


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e . oo wou you usefor each of these?

Share

1. Publish your insights

2. Tag your favorite web sites so that others can also benefit

Innovate

3. Improve upon a document with a group of colleagues

4. Meet new people to brainstorm and develop new ideas

Reuse

5. Find market research to use in a presentation

6. Link to the good ideas of thought leaders, and expand upon them

Collaborate

7.Ask for help from others

8. Find people with similar interests

Learn

9. Listen to an interview with an expert

10. Find out what the consensus position is on a given topic


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. : Second Life


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Test your knowledge:AnswersShare

1. Publish your insights - Blog

2. Tag your favorite web sites so that others can also benefit - Socialbookmarks

Innovate

3. Improve upon a document with a group of colleagues - Wiki

4. Meet new people to brainstorm and develop new ideas - Virtual world

Reuse

5. Find market research - Search engine

6. Link to the good ideas of thought leaders, and expand upon them -Blog

Collaborate

7. Ask for help from others - Threaded discussion

8. Find people with similar interests - Social networking site

Learn

9. Listen to an interview with an expert - Podcast

10. Find out what the consensus position is on a given topic - Wiki


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knowledge-management mis presentation final

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