Knowledge management in DG CONNECT

September 2013

DG CONNECT

We reorganized in 2012 to

• facilitate knowledge creation and exchange

• unleash the creative talents of staff

• ensure a better integration of R&D, innovation, policy, and regulation

A Knowledge Manifesto

July Principles:

•People: Empower knowledge workers

•Process: Central role to knowledge

•Technology: Connected platform

WHAT

• People: 5% creativity timeConcept AgreementsCDR KS objectives

• Process: An open culture; senior BTOs, MTs, MetricsDigital is everywhere

• Technology: Connected

Metrics

• Knowing what we need to know

• 50 units, 180 priorities, 1000+ indicators

• Dashboard: 4 pillars, 20 indicators

• What we do

Businesses are Going Social

7

• Companies all over the world are launching enterprise social networks to promote internal communication and collaboration

• From corporate giants (Deutsche Bank, PWC) to Int'l Orgs (The World Bank) to young tech startups (Groupon)

Why?

8

• To increase conversations horizontally and vertically

• To better join up large organisations

• To better align around the big picture

To more efficiently and effectively use their human capital

Why we chose Jive

• Asked 250 CONNECT staff for input

• Matched against market

• Key learnings are independent of platform

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Changing the way we work

1. Gathering inputs quickly and broadly2. Knowing what's going on3. Saving time in meetings4. Listening to staff5. Making it easier to find things6. One place for meeting records with external parties

LIVE DEMO

• Robert's blog

• Senior Management BTOs

• Big data group

Staff engaging with content

Staff creating new content

Next steps

• Strategic alignment:– Metrics– Networks

• Free movement: Connected

• Radar: DG network; Stakeholders; TCs