knowledge management implementation in the mof …
TRANSCRIPT
KNOWLEDGE MANAGEMENT
IMPLEMENTATION
IN THE MoF INDONESIA
Presented by Dr. Hario Damar, M.B.A.
Director of Tax Training Center
Finance Education and Training Agency, MoF Indonesia
1. How can we retain and
manage knowledge within
the MoF Indonesia?
2. How can knowledge help
the improvement of the
organization’s performance?Problem
Statements
About MoF Knowledge Management
Main
Questions
Approached
Solutions
?
1. Knowledge is owned
individually
2. Once an employee leaving the
MoF, the knowledge is vanish
along with the employee
3. There is no system yet
mechanism to retain knowledg
e within the ministry
1. Managing knowledge within
the ministry by implementing
Knowledge Management
2. Integrating Knowledge
Management with training an
d skills development within
Ministry of Finance
Finance Education and Training Agency - Ministry of Finance Indonesia 2
Thread
• Misleading information about
Indonesian State Finance bring down
MoF credibility
Weakness
• MoF structure and function is
similar to Holding Company
• Secrecy among Directorate
Generals
Opportunity
• Knowledge about state finance needed
by both MoF’s employees and public
• Receive assistance from
Schlumberger Indonesia
SWOT Analysis
KM
S W
O T
KM
Strength
• MoF has 12 directorate generals
with 80,640 employees
• Almost all Directorate Generals
ready for KM (system & structure)
• Tech-savvy employees
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Preliminary: 4 Types of Knowledge Usage within MoF
• Based on our preliminary research, knowledge within MoF are used for:
1) Working Collaboration
2) Problem-solving tool (solutions)
3) Stakeholder information
4) Education and Training
Echelon I KMS examples
1
2 3
4
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Knowledge Management Model4 Access Level
• Secret
• Confidential
• Shareable
• Public
Knowledge
• Facts, Data
• Information
• Skills Description
Quality Assurance
• Content Review
• Cataloging & Classification
• Access Level Assessment
KMS Software SGO/SME in-charge
Quality Assurance Committee
Helpdesk
Echelon I KMSQA Committee
SGO/SME in-charge
Helpdesk
Employee
Echelon I Units
External Consultants
MoF Employees
LOGIN WITH KEMENKEU-ID LOGIN WITH KLC-ID (PUBLIC)
Public
USERS LOGIN & ACCESS
• Experience
• New Method
• Best Practice
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Knowledge Management Process
ApplyApplying intellectual assets as part of
daily activity within MoF as well as
evaluating its usefulness*
Distribute
Distributing assets based on the
access level e.g.: training class,
KMS portal, websites, seminar, etc
CaptureCapturing knowledge into intellectual
assets that can provide benefit or
enjoyed by other employees/people
IdentifyIdentifying if knowledge can be
transformed into intellectual
assets (knowledge mapping)
StoreStoring assets into KMS, followed by
automatic indexing process for easy
search
OrganizeOrganizing intellectual assets based
on classification and access level.
Quality Assurance is performed here
Main Goal: Creating Sustainable Knowledge within the Ministry of Finance Indonesia
*Should the assets need to be revised,
QA Committee re-starts the process, by evaluating the content of the assets
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1 2
3 4
5 6
KLC 1.0 as KMS
• The existing KLC 1.0 has come into service since
22 March 2017 with following features:
✓ Online Courses (e-Learning)
✓ Community of Practice (Forum)
✓ Knowledge Centre (Article)
✓ Gamification/Badges
✓ Ability to distinguish MoF and non-MoF users
(SSO-Kemenkeu_ID Login)
✓ Standard search engine
✓ Mobile friendly access
Next version of KLC (KLC 2.0) is under on-going design and
development phase
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KLC 1.0 Perfomance (as 9 September 2019)
2,124Knowledge Documents
(Visual, Audio, & Audio Visual)
341Online Courses
76,395Registered
users
36.03%Bounce Rate
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KMS vs 10:20:70 Learning Model
Online Course
Community of Practice on the KLC
Community of Practiceat Working Place
Echelon I KMS
New Knowledge
Self-coaching from Learning
Center on the KLC
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