KNOWLEDGE MANAGEMENT

Submitted to: Prof. Suprati Ghatak

Submitted by: Anit Patter (A-6)

PRN-15020441040

OBJECTIVES To identify the changes in XYZ Bank

after adoption of standard industrial Process

To understand the benefits of such program

To determine the challenges faced during implementation of this Program in XYZ Bank.

STRATEGIES USED BY XYZ

Simple mechanisms: It includes training sessions, workshops, mentoring/apprenticeships, and interviews, are implemented in 6 studies .

Communities of Practice :1. Domain (the sphere of knowledge and expertise held by

members)2. Community (relationship, affinity, and the sense of belonging

among members)3. Practice (the common set of frameworks, ideas, and tools

members share in their work context)

IMPLEMENTATION OF KNOWLEDGE AUDIT

To achieve the above objectives, a step by step approach is adopted by XYZ while undertaking the knowledge audit, details of which are as under: 

1. Identified what knowledge currently exists in the targeted area ● XYZ determined existing and potential sinks, sources, flows, and

constraints in the targeted area, including environmental factors that could influence the targeted area

● XYZ identified and locate explicit and tacit knowledge in the targeted area

● XYZ build a knowledge map of the taxonomy and flow of knowledge in the organization in the targeted area. The knowledge map relates topics, people, documents, ideas, and links to external resources, in respective densities, in ways that allow individuals to find the knowledge they need quickly

 

CONTINUE:2.Identified what knowledge was missing in the

targeted area:● XYZ done a gap analysis to determine what

knowledge was missing to achieve business goals.● XYZ determined who needs the missing knowledge .

3. XYZ provides recommendations from the knowledge audit to management regarding the status quo and possible improvements to the knowledge management activities in the targeted area.

 

BENEFITS Productivity and efficiency• Knowledge sharing, skill development, and training• Competitive advantage, including market visibility as a high- tech firm• Ability to direct work to skilled specialists• Consistency of work product across offices or practice areas• Faster delivery times• Quality control• Reduced frustration searching for documents• Client collaboration