knowledge management
DESCRIPTION
TRANSCRIPT
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KNOWLEDGE MANAGEMENT
GROUP 1Biju KarthikeyanManivel LinconNafisa Shireen Pragnya MishraSridevi
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OBJECTIVE Understand knowledge management (KM)Briefing on KM modelsKM- Strategy, Initiatives, and ProcessesManaging Organizational StructuresKM and Core CompetenciesKM SystemsKM ToolsKM Resources and Techniques.
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INTRODUCTION
What is knowledge management?◦Ideas◦Read◦Heard◦Imagine
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The Old Pyramid
Knowledge is a fluid mix of framed experience, values, contextual information and expert insight that provided a framework for evaluating and incorporating new experiences and information.
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TYPES OF KNOWLEDGE
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Embedded Knowledge
◦It refers to the knowledge that is locked in processes, products, culture, routines, artifacts, or structures
◦Embedded knowledge is found in: rules, processes, manuals, organizational culture, codes of conduct, ethics, products, etc.
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KNOWLEDGE RESIDES AS Structured Information Unstructured Information Expertise
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KM Definition
KM is the creation, extraction, transformation and storage of the correct knowledge and information in order to design better policy, modify action and deliver results
◦ (Horwitch and Armacost (2002)
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KM SYSTEMS AND MODELS SECI MODEL N-FORM ORGANIZATION (Gunnar Hedlund) KNOWING AND KNOWLEDGE (Earl) THE OK NET AND THE OCS (Carayannis) THREE PILLARS OF KNOWLEDGE MANAGEMENT (Wiig) A MODEL OF INTELLECTUAL CAPITAL (Edvinsson) THE ECOLOGY OF KNOWLEDGE MANAGEMENT (Snowden) KNOWLEDGE MANAGEMENT PROCESSES (Inkpen & Dinur) INTELLECTUAL CAPITAL MANAGEMENT (Van Buren) A TAXONOMY OF KNOWLEDGE MANAGEMENT (Despres &
Chauvel) THE KM PROCESS FRAMEWORK (Bukowitz & Williams) THE KM MATRIX (Gamble & Blackwell) AN INTEGRATED KNOWLEDGE MANAGEMENT MODEL
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SECI MODEL
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KM- STRATEGY,INITIATIVES, AND PROCESSES
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KNOWLEDGE DISCOVERY AND DETECTION
Explicit knowledge Tacit knowledge Embedded knowledgeKNOWLEDGE ORGANIZATION & ASSESSMENT Explicit knowledge organization Tacit knowledge organization Embedded knowledge organizationKNOWLEDGE SHARING Explicit knowledge sharingExplicit knowledge sharing and IT Tacit knowledge sharing Tacit knowledge sharing and IT Embedded knowledge sharing Embedded knowledge sharing and IT
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MANAGING KNOWLEDGE REUSE
Three roles for knowledge reuseKnowledge reuse situationsProblems and recommendations for managing
knowledge reuseKNOWLEDGE CREATIONManaging knowledge creationKNOWLEDGE ACQUISITIONCustomersSuppliersCompetitorsPartners/Alliances
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MANAGING ORGANISATIONAL STRUCTURES
Types of organizational structures
• Formal
• Informal
Organizational Culture Change Organizational culture represents the way things are
done in an organization, encompassing the values,
beliefs, and attitude that generate a common framework
for interpreting events.
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DEFINING AND MAPPING ORGANIZATIONAL CULTURE
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KM AND CORE COMPETENCIES
“The collective learning of the organization, especially how to coordinate different production skills and integrate multiple streams of technologies”
(Pralahad and Hamel)
How core competencies are managed:Identifying and assessing core competenciesSustaining core competenciesBuilding core competenciesUnlearning core competencies
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KNOWLEDGE MANAGEMENT SYSTEMS
• Problems and failure factors• Promoting acceptance and usefulness
• Step 1: KMS organizational fit • Step 2: KMS acceptance • Step 3: KMS continued use
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KM TOOLSGROUPWARE SYSTEMSTHE INTRANET & EXTRANETWAREHOUSING DATA: THE DATA
WAREHOUSE, DATA MINING, OLAP, AND DATA VISUALIZATION
DECISION SUPPORT SYSTEMSCONTENT MANAGEMENT SYSTEMSDOCUMENT MANAGEMENT SYSTEMS
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Groupware SystemsCommunication tools: Tools for sending messages
and files, including email, web publishing, wikis, file sharing, etc.
Conferencing tools: e.g. video/audio conferencing, chat, forums, etc.
Collaborative management tools: Tools for managing group activities, e.g. project management systems, workflow systems, information management systems, etc.
Groupware Acquisition/DesignGroupware Implementation Issues
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The Intranet & ExtranetINTRANETFunctions : Publishing: E.g. homepages, newsletters, documents, employee directories. Searching: The intranet can integrate different search functions, e.g. through a
search engine or using a system of categorization. Transacting: Allows user to make transactions with other web/intranet
homepages. Interacting: Collaborative applications and other groupware, expert finders,
directories, etc. Recording: It can be used as a storage medium for such elements as
procedures, best practices, and FAQs (embedded and explicit knowledge). Implemented solutions : Knowledge sharing. Innovation management. Comments. Ratings. Participation rewards. Customized collections
Extranet
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Warehousing Data: The Data Warehouse, Data Mining, OLAP, and Data Visualization
OLAP Query and reporting. Multidimensional
analysis. Statistical analysis.
Data MiningBusiness understanding -
> data understanding -> data preparation -> modeling -> evaluation -> deployment
Data VisualizationData & Info - Graphically
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Decision Support SystemsRole-access and manipulate data.Goal-enhance decision-making and solve problems by
working with the manager.Three criteria for success: Compatibility, Understandability,
and EffectivenessAn effective decision support system requires that the
organization: Investigates the decisions made within their firm Compares these decisions with KM activities Evaluates any current decision support system in light of
this Modifies said system if necessary
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Content Management SystemsFunctions: Provide templates for publishing Tag content with metadata Make it easy to edit content Version control Allow for collaborative work on content Integrated document management systems Workflow management Provide extensions and plug-ins for increased functionality
Factors for consideration: Technology Ease of use Total cost of ownership Cross Platform Support and Scalability Web Presence Management Solution deployment:
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Document Management SystemsAid in the publishing, storage, indexing, and retrieval of documents(explicit knowledge)Functions: Capturing Classification using metadata Indexing Searching & retrieval Versioning Administration & securityAdvantage: The document management systems offer reduced
operational costs, improved efficiency and speed of retrieval, improved consistency, and more safety (both in terms of file backups and security measures).
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KNOWLEDGE MANAGEMENT RESOURCES & TECHNIQUES
i)Knowledge management training
EducationConsultancy
ii) Story telling
iii) Mentoring
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THANK YOU