knowledge-intensive task

support

EnterpriseOntology

contacts to employees

databases

informaldocuments

semi-structureddocuments

old businessprocess instances

knowledge description

information processingand retrieval

content

structure

& access

context

applicationlevel

descriptionlevel

object level

DomainOntology

InformationOntology

InformationOntology

EnterpriseOntology

DomainOntology

context content

information

personalcompetence

groupcompetence

document

book article

title section

company

department

employee

information ontologyenterprise ontology

content

thing

keyword phrase

domain ontology

isauses

part of

instance of

object link

rule set

personalmemo

relia-bility

process

activity

Matrox Mystique

Graphics Card

Hardware

Computer Science

Software

Compilation DataBase

Deductive Database Relational Database

Hardware

is subconcept

Input-Interface Output-Interface

Name

Project

Competence

search Help

SearchConditions

ResultURL

Client Applet

Server

heuristicsexpressions

Query Interpreter

OCRA

DB Signature

RDB