knowing your visitors well is at the heart...
TRANSCRIPT
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KNOWING YOUR VISITORS WELL IS AT THE HEART OF SUCCESS
Presented on: May 3, 2017, 1:15-2:30 PMACM Interactivity 2017 – Fun is Serious Business
Ballroom F at the Pasadena Convention Center, California
Presented by:Michelle Emerson, Marketing & Development Director, Eureka!
Barrett Long, Senior Site Director, Discovery PlaceElena Kazlas, Principal, ConsultEcon, Inc.
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CASE STUDY: EUREKA!
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CASE STUDY: NEW DISCOVERY PLACE NATURE MUSEUM
Presented by: Barrett Long, Senior Site Director, Discovery Place Elena Kazlas, Principal, ConsultEcon, Inc.
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CASE STUDY: NEW DISCOVERY PLACE NATURE MUSEUM
Existing Discovery Place Nature Location, Offerings, and Relationship with rest of Discovery Place attractions
New Museum Master Planning Process – building and brandBrought in ConsultEcon, Inc. to Review Site and Master Plan by Haizlip Studio from Market &
Economic Perspective Conduct Market Analysis / Define Markets / Review Demographics Estimate Attendance and Earned Revenue Potential for New
Museum Provide recommendations to planning based on market and
economic potential of New Museum
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5Knowing Your Visitors Well Is at the Heart of Success
Case Study: New Discovery Place Nature, previously Charlotte Nature Museum
Source: Haizlip Studios
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6Knowing Your Visitors Well Is at the Heart of Success
Existing Discovery Place Nature Location
♦ Originally built on Freedom Park in Charlotte in 1951 – only modest capital improvements since then
♦ Freedom Park serves as local “central park” despite being 3 miles away from downtown
♦ Connected to downtown by Little Sugar Creek Greenway
Source: Google Maps; ConsultEcon, Inc.
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7Knowing Your Visitors Well Is at the Heart of Success
Existing Discovery Place Nature Offerings
♦ Indoor and outdoor exhibit areas– Live animal exhibits– Planetarium– Outdoor trails– Butterfly pavilion
♦ Target audience: children in grades Pre-K through 2 and their families
♦ Attendance of 60,000 to 70,000 annually
Source: ConsultEcon, Inc.
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8Knowing Your Visitors Well Is at the Heart of Success
Charlotte Nature Museum to Discovery Place Nature
♦Part of the Discovery Place network– Discovery Place – a science museum
opened in 1981– Discover Place Kids Huntersville – opened in
2010– Discovery Place Kids Rockingham – opened
in 2013– Discovery Place Education Studio - 2014
♦Evaluating brand connection with Discovery Place – shift in 2016 to new name: Discovery Place Nature –focused on kids market
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9Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place Nature Master Plan
♦Facility Master Plan by Haizlip Studios
♦Attendance and Earned Revenue Potential by ConsultEcon
Source: Haizlip Studios
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10Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place Nature Site Evaluation
♦ Adjacency to Freedom Park – Recommend: Leverage location
and improve entrance sequence from park side to better capture park’s million annual visitors
♦ Access from N. Tryon Street– Recommend: Improve signage for
better visibility on approach♦ Parking needs
– Facility, site, and exhibit improvements would increase traffic & need for parking
– Recommend: Increase capacity of proposed 105-space parking lot to accommodate more visitors
Source: Haizlip Studios
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11Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place Nature Competitive Context
♦ There are a number of nature-oriented educational attractions in the area.
♦ Many nature centers offer interpretation of a larger nature preserve with trails, typically with free admission.
♦ Discovery Place Nature is also competitive with other Discovery Place attractions – both the science center and children’s museums.
♦ New museum planned to differentiate itself with new unique exhibits and live animal exhibits.
Source: Google Maps; ConsultEcon, Inc.Note: Yellow Star on map shows location of Charlotte Nature Museum.
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12Knowing Your Visitors Well Is at the Heart of Success
Discovery Place Attractions’ 60-Minute Drive Time MapDiscovery Place Science Discovery Place Nature
Discovery Place Kids-Huntersville Discovery Place Kids-Rockingham
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13Knowing Your Visitors Well Is at the Heart of Success
Existing Discover Place Nature Visitor Origins
♦ Visitor origin analysis based on most recent fiscal year
♦ Highest market capture rate in local counties – typical of nature-based and children’s museums
♦ A new Museum that emphasizes its relationship with the larger Discovery Place brand will likely increase attendance from both locally and further away
Source: Charlotte Nature Museum; U.S. Census; QGIS; ConsultEcon, Inc.
♦ Map shows capture rates for museum in North and South Carolina Counties
♦ Market capture rate is the attendance from a given area divided by the area population
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14Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place Nature Market Definition
♦Define Target Audience– Shift target audience
from children in grades Pre-K to 2nd
– Primary Target Audience: Children ages 5 to 10
– Secondary Audience: Children ages 1 to 4, and 11 to 14 (siblings of primary audience)
Source: Haizlip Studios
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15Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place Nature Market Evaluation
♦ Define Resident Market Area -based on drive times– Primary: 0-15 Minute Drive– Secondary: 15-30 Minute Drive– Tertiary: 30-60 Minute Drive
♦ Total resident market area population estimated at 2.33 million in 2015; projected to grow to 2.53 million by 2020
♦ At periphery, Resident Market changes into Tourist Market– Most tourist visitors to museum
would be visiting friends and relatives Source: ESRI; ConsultEcon, Inc.
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16Knowing Your Visitors Well Is at the Heart of Success
Close-In Market Age Analysis New Discovery Place Nature
♦ Population of children ages 5 to 9 (the primary target audience) as a percent to total population by census tract code, 2015
♦ Yellow & green lines show 15- and 30-minute drive time rings from museum
♦ Higher concentration of target audience children in neighborhoods further away from downtown.
♦ Significant number of children in the neighborhoods directly to the east of the museum
Source: ESRI; ConsultEcon, Inc.
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17Knowing Your Visitors Well Is at the Heart of Success
Close-In Market Education Analysis New Discovery Place Nature
♦ Population ages 25 and older with educational attainment higher than High School Diploma as a percent to total population by ZIP code, 2015
♦ Yellow & green lines show 15- and 30-minute drive time rings from museum
♦ Higher levels of educational attainment concentrated in neighborhoods to southeast of museum
♦ Lower levels of educational attainment just beyond 15 minutes driving to west, north, and east of museum Source: ESRI; ConsultEcon, Inc.
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18Knowing Your Visitors Well Is at the Heart of Success
Close-In Market Income Analysis New Discovery Place Nature
♦ Households with annual income of more than $50,000 as a percent to total households by ZIP code, 2015
♦ Yellow & green lines show 15- and 30-minute drive time rings from museum
♦ Higher income is found in neighborhood immediately surrounding museum, especially to the east
♦ Most affluent zip codes are in the 30-minute drive range.
♦ Downtown areas (just north of museum) have lower levels of affluence
Source: ESRI; ConsultEcon, Inc.
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19Knowing Your Visitors Well Is at the Heart of Success
New Discovery Place NatureKey Findings and Recommendations
♦ Clearly defined target audience demographics helped to contextualize visitors within local market
♦ Understanding social geography helped to define markets of opportunity in resident market area
♦ Leveraged relationships with other assets – including local resources (like Freedom Park) and partner organizations (Discovery Place) –helped to elevate brand
♦ Acknowledgement and addressing limitations of space, either within facility or on site for parking
Source: Haizlip Studios
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Target Audience
• Visitor Experiences• Educational Outcomes• Community Benefit
Attendance &Earned Revenue
Potential
LocationBuildingExhibits
Gift and Grant Funding• Initial Museum Development• Ongoing Operations• Museum Reinvestment
OrganizationPersonnel / Volunteers
Operating Budget
Source: ConsultEcon, Inc.
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21Knowing Your Visitors Well Is at the Heart of Success
Know Your Visitors!
♦ Understanding who makes up your audience from within through evaluations and surveys will help your organization better serve the existing audience
♦ Intentionally defining the target audience and understanding available markets will help your organization grow its audience
♦ Offering a range of exhibits and programs for different audience segments will help your organization meet the needs of its audience and elevate the visitor experience
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Q&A
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THANK YOU!Scot Sedley, ACM & Stepping Stones Museum for Children
Michelle Emerson, Eureka!
Barrett Long, Discovery Place
Reb Haizlip, Haizlip Studio
Elena Kazlas, Monika Bernotas & Bob Brais at ConsultEcon, Inc.
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