kmp - social media marketing seminar blogging for business

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KMP Interactive Marketing & Technology 30th September 2008 Paul Fabretti Blogging as a Business Tool Social Media Marketing Seminar ................................................................................................................................................................................................ ................................................................................................................................................................................................ ........................... ................................................................................................................................................................................................ ................................................................................................................................................................................................ ........................... ................................................................................................................................................................................................ ................................................................................................................................................................................................ ........................... Blogging as a Business Tool

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A presentation of how businesses could and should use blogs as part of their communications strategy.

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Page 1: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Blogging as a Business Tool

Page 2: KMP - Social Media Marketing Seminar   Blogging For Business

What IS a blog?KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 3: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Conversations andhow we monitor them

Page 4: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Who is standing out from the crowd?

Page 5: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Other thingsto think about

Page 6: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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How did we get from THIS...

Page 7: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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...to THESE?

Page 8: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Scale

Page 9: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Speed

Page 10: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Impact

Page 11: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 12: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 13: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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What IS the blogosphere?

Page 14: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Stakeholder Influence AnalysisWho are the people with influence or that shape the opinions of others?

How do you find the people and topics that matter?

Buzz Monitoring & ReportingWhat is the sentiment of conversations? How is it changing?

Net Promoters IndexTake a particular topic and extract the positive comments from the negative ones

Page 15: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Stakeholder Influence Analysis

Page 16: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 17: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Net Promoters Index

Page 18: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Net Promoters Index

Page 19: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Buzz Monitoring & Reporting

Page 20: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Live Buzz - Biggest Topics

Page 21: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Live Buzz - Fastest Growing Topics

Page 22: KMP - Social Media Marketing Seminar   Blogging For Business

Live Buzz - Most Popular Sites

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 23: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 24: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 25: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Page 26: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 27: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 28: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 29: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 30: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 31: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 32: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Build communities around your business

Page 33: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Build communities around your business

Page 34: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Integration into a wider campaign

Page 35: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Publicise/Promote/Blog events

Page 36: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Publicise/Promote/Blog events

Page 37: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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An accompaniment to e-commerce

Page 38: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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An accompaniment to e-commerce

Page 39: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Demonstrate thought leadership

Page 40: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Engage with brand champions

Page 41: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

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Crisis Management

Page 42: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 43: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Tone of voiceFormal, friendly, colloquial

Content entry and SEOTag number and naming, linking, images, keyword density, post length

Blog typeRetail, Customer Service, Thought-Leadership/Innovation, Sales

Blog management (a)Define structure: Admins, authors, contributors, approval process

Other factors to consider

Page 44: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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ModerationWho and how are you going to manage the conversation?

Blogger OutreachHow are you going to engage with influencers and who is going to do it?

LegalLay solid foundations for a safe blogging environment. Let everyone know where they stand.

Other factors to consider

Blog management (b)How often, when, who, coordination with other channels

Page 45: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Widening blog reach

Page 46: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Widening blog reach

Page 47: KMP - Social Media Marketing Seminar   Blogging For Business

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Widening blog reach

Page 48: KMP - Social Media Marketing Seminar   Blogging For Business

By 2010, 70% of the content of the web will be user generated

IDC/EMC Survey March 2007

18 MONTHS

KMP Interactive Marketing & Technology 30th September 2008

Paul FabrettiBlogging as a Business Tool

Social Media Marketing Seminar...........................................................................................................................................................................................................................................................................................................................................................................................................................

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Page 49: KMP - Social Media Marketing Seminar   Blogging For Business

ThanksKMP Interactive Marketing & TechnologyBill Daring

12th September 2008

Paul FabrettiBarclaycard

Social Media & Ackura PressRoom......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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