R. Kirt McLaughlin 510 Mount Defiance Cir. SW

Issaquah, WA 98027Ph. (425) 281-2533

rkirtm@live.com

Objective Continue my development in the pest control industry at the service and educational levels.

Experience October 2013 – February 2016 Cascade Pest Control Redmond, WAService Manager

Manage 13 route techniciansDirect and develop field operation protocolsManage client care - ensure customer satisfaction with field technician’s quality of service, set

customer expectations and settle Client disputes

April 2010 – November 2012 Colorado Mosquito Control Cortez, COField Supervisor

Lead, train and supervise 12 crew members on field operationsEducate on mosquito biology and controlDirect scheduling of 25 routes in two counties.Analyze biological data to determine site specific control measuresClient care - determine pesticide application boundaries

April 1998 – December 2008 Cascade Pest Control Bellevue, WASenior Pest Control Operator

Customer service - attain and retain clients on service routeAssist technicians in growing their route and increasing monthly production Create and grow route monthly value by an average of $1300/mo. over a 10 year spanExceed annual company route productivity expectations by 60% over a 10 year span Exceed monthly company route productivity expectations by 70% over a 10 year span

January 1994 – August 1997 CSU Campus Housing Department Fort Collins, COMaintenance Crew Supervisor

Provide general maintenance - furniture/fixture repair, painting, drywall and grounds keeping Remodel - plumbing, electrical, structural framing, and demolition Manage and schedule permanent and temporary staff Time management - prioritize and equally distribute tasks among crew members to ensure

maximum productivity Communicate and coordinate with other crew supervisors via two-way radio

Skills Microsoft Office applications – Word, Publisher, ExcelPest control route scheduling/client database software – Serve Pro, Millennium Knowledgeable in G-Mail, HotmailGPS software

Certifications WSDA Licensed PCA - General & Structural, 2013 to Present WSDA Licensed PCO - General & Structural, 1998 to 2013 InterAct™ - The Leadership Institute of Seattle (LIOS/Bastyr University), 2001

Landmark Forum - January 2016

Education 1991 – 1996 Colorado State University Fort Collins, COBS – Biology; focus on Ecology and Behavioral GeneticsHonors Graduate

1988 – 1991 Montezuma Cortez High School Cortez, CO

High School DiplomaClass ValedictorianMarie Walsh Sharpe Art Foundation Scholar 1990Scholastics Art National Gold Key Finalist 1991

Interests Pest BiologyPreparing for Associate Certified Entomologist (ACE) exam (expected completion December 2016)Extracurricular research on pest behavior, conducive conditions and treatment approachesExtracurricular research on pesticide modes of action and safetySocial psychology pertaining to pest control

MusicSong writing, recording & performingVocals, guitar, drums, bass, and keyboards

ArtDirector of commissioned visual art projects for social media website

SkillsOwn and operate professional recording studioRecording software - Cakewalk, Pro Tools, Roland VS 2480, Korg D-1600

References Maxine Luna - Executive Assistant, SBW Consulting, Inc.(425) 827-0330

Mike Read - Retired Service Manager, Cascade Pest Control(206) 999-8302

Dan Cook- East Asian Medicine Practitioner(425) 698-7700

Jason Carruth - District Manager, Montezuma Mosquito Control (970) 759-6116

Dr. Ellen Reh - Doctor of Dental Surgery(425) 761-6524

Marcus Madsen - Certified Occupational Therapy Assistant(208) 899-1686

Lead and educate administrative staff and technicians on field operations and salesEnsure staff meets or exceeds company standards of quality and productivity Ensure compliance with Federal, State and Local pesticide application laws Lead WSDA and ACE licensing education