Applied Knowledge ManagementA Bottoms-up Approach at GSA

Dave Simmons

Knowledge Management Specialist

U.S. General Services Administration

Public Buildings Service

Challenges and Drivers for PBS

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Virtualizing Reality

What is knowledge management?

• Our operating definition

The identification, storage and use of valued information that creates and environment for operational efficiency, informed decisionmaking, and confident planning.

Great Lakes Region

Desired Outcomes

• Reduce project definition and startup times for construction projects

• Reduce orientation time for new property and asset managers

• Increase confidence in working with the information at hand.

Our Plan

1. Identify valued asset information to organize and make available

1. Identify resources for planning and forecasting

1. Create a more complete real-time picture using existing technologies and resources.

Our Unifying Principles

• How can we make Property and Asset Managers more operationally effective?

• What information can we make available to create a more complete "real-time" picture of our building assets?

• How can we apply our collected information for better-informed and agile forecasting?

1. What do you look for on a daily basis?

1. What information is difficult to get at?

1. Is there any information that you know exists but can’t find?

1. How long before you give up looking for Information?

Sample Building Page

Tenant Agencies

Property Manager Contact Info

Map

Current Projects

Historic Projects

ABP

ePM

IRIS

Hazmat Information

Building Equipment

Building Information

Site Surveys

Reports

Condition Studies

...

etc.

National KM Hub

Building Operating Plan - IN0300 - Hammond USCH

Phase I - (completed - 4/30/13)

Phase II - (target date - 5/7/13)

MNHeany (Duluth)Minn. FB (Minneapolis)

WIEau Claire (Eau Claire)Milwaukee CH (Milwaukee)

ILCustomhouse (Chicago)Findley CH (Springfld.)

INAdair (Ft. Wayne)Bayh CH (Indianapolis)

MIFord (Grand Rapids)Levin (Detroit)

OHKinneary (Columbus)Peck (Cincinnati)

Applied Knowledge Management Initiative (AKMI)

Phase I & II - (completed - 5/13/13)

Phase III - (target date - 5/21/13)

MNWE Burger (St. Paul)U.S. Border Station (Int'l Falls

WIRacine SSB (Racine)Sheboygan SSB (Sheboygan)

ILDirksen USCH (Chicago)Price FB (E. St. Louis)

INHalleck FBUSCH (Lafayette)Hamilton FB (New Albany)

MIUSCH (Port Huron)Border Station (Sault Ste. Marie)

OHMetzenbaum

(Cleveland)Ashley (Toledo)

Applied Knowledge Management Initiative (AKMI)

Phase I - III - (completed - 5/16/13) (30 bldgs.)

Phase IV - (target date - 5/30/13) (12 bldgs.)

MNUSPO & CH (Fergus Falls)FB (Bemidji)

ILFBUSCH (Danville)Simon FB (Carbondale)USCH (Urbana)Metcalfe FB (Chicago)

WI(completed all Federally-owned buildings)

INGrant FBUSCH (South Bend)Minton-Capehart FB (Ind'polis)

MIFB (Flint)PVM FB (Detroit)

OHPease FB (Medina)FBUSCH (Dayton)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

Phase I - IV - (completed - 5/31/13) (42 bldgs.)

Phase V - (target date - 6/7/13) (12 bldgs.)

MNSSA Building (Minneapolis)

ILLipinski FB (Chicago)536 Clark (Chicago)Metcalfe FB (Chicago)

WI(completed all Federally-owned buildings)

INBldg 60 (Jeffersonville)

MIFOB (Kalamazoo)FB (Ann Arbor)Customs Cargo (Detroit)Hart-Dole (Battle Creek)

OH Potter Stewart

(Cinc.) Celebrezze

(Cleveland) Bricker FB

(Columbus)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

Phase I - V - (completed - 6/7/13) (54 bldgs.)

Phase VI - (target date - 6/14/13) (12 bldgs.)

MNWhipple FB (Ft. Snelling)USCH (Minneapolis)

ILFBUSCH (Peoria)FBPOUSCH (Benton)Beatty FBUSCH (Alton)

WI(completed all Federally-owned buildings)

INGSA Depot #1 (Hammond)

MIFed. Parking Fac. (Detroit)SSA (Saginaw)

OH Seiberling (Akron) Stokes (Cleveland)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

Phase I - VI - (completed - 6/14/13) (66 bldgs.)

Phase VII - (target date - 6/21/13) (12 bldgs.)

MNSSA (Austin)LPOE (Grand Portage)FSS Fleet (Ft. Snelling)LPOE (Baudette)

ILFARC (Chicago)FB (Mt. Vernon)Price FB (E. St. Louis)

WI(completed all Federally-owned buildings)

IN(completed all Federally-ownedbuildings)

MI Cargo Insp. Vacis(Detroit) Rosa Parks (Detroit) OH

Fed'l Pkg. Fac. (Dayton)

Warehouse 4 (Dayton)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

Phase I - VII - (completed - 6/14/13) (78 bldgs.)

Phase VIII - (target date - 6/21/13) (12 bldgs.)

MNLPOE Truck Insp.(Grand Portage)LPOE Secondary Insp.(Grand Portage)LPOE GSA's GarageLPOE (Warroad)

ILSSA (Quincy)Washington SSA (Chicago)Kluczynski FB (Chicago)214 State St. (Chicago)

WI(completed all Federally-owned buildings)

IN(completed all Federally-ownedbuildings)

MI Cargo Insp. Broker(Detroit) Cargo Insp. Canopy (Detroit) Federal Garage (Detroit) OH

Fed'l Pkg. Fac. (Columbus)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

Phase I - VIII - (completed - 6/21/13) (90 bldgs.)

Phase IX - (target date - 6/28/13) (12 bldgs.)

IN Bldg. 61 GSA (Jeffersonville)

Warehouse 100-E (Hammond)

MI Federal Center Bldg. (Battle Creek)

Federal Boilerhouse (Detroit)

OH

(Completed all federally-owned buildings)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

MNMotor Pool Garage (Ft. Snelling)Comm. Insp. Buildng (Warroad)Secondary Insp. Building (Warroad)

ILFed'l Parking Facility (Chicago)220 S. State St. (Chicago)202 S. State St. (Chicago)11 W. Quincy Ct. (Chicago)Federal Building (East St. Louis)

WI(completed all Federally-owned buildings)

Phase I - IX - (completed - 6/28/13) (101 bldgs.)

Phase X - (target date - 7/5/13) (52 bldgs.)

Applied Knowledge Management Initiative (AKMI)

TARGET= 153 Federally-owned buildings

INHammond Depot (7 buildings)Jeffersonville Complex (20 bldgs.)

MI Battle Creek Complex (19 bldgs.) OH

(Completed all federally-owned buildings)

MN(completed all Federally-owned buildings)

ILRoszinkowski USCH (Rockford)FSS Pumphouse (Chicago)GSA Interag. Motorpool (Chicago)208-202 S. State (Chicago)230 S. State. (Chicago)11 W. Quincy (Chicago)

WI(completed all Federally-owned buildings)

Applied Knowledge Management Lessons Learned

1. Technologies change, but information needs to be protected

2. Build from the least common demoninator upwards

3. Ask the people who use the information

4. The info is there, just not easy to get at

5. Consistency, currency, reliability

6. Don’t source the work, build a process for creation and maintenance.

Further Lessons Learned

1. Test everything2. Don’t do a ribbon-cutting, go viral3. When building, stay low-tech4. Tag your information yourself5. Stay focused on serving a group of

end-users.

Questions:

Dave Simmons

Knowledge Management Specialist

Region 5 - Public Buildings Service

U.S General Services Administration

230 S. Dearborn

Chicago, IL 60604

david.simmons@gsa.gov