Ključne reči, gramatika, brojevi, pasiv (korisno za pripremu ispita)

• Key vocabulary revision, grammar, numb3rs and The Passive (useful tips for the exam)

• Source: Robbins, S. (2000) First Insights into Business. Harlow. Pearson Education Limited. Print.

Engleski poslovni jezik (Marković, M.)

Najnoviji primer ispita (Past exam questions)

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Key vocabulary: Unit 1. Customers

CUSTOMERS

SERVICES

(množina)

CUSTOMER

CARE

CODE OF PRACTICE

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code of practice, customers, service, services,

customer loyalty, repeat business, customer care,

goods

Fill in the gaps with a suitable word given above.

• Companies need _____________. Some companies provide _____________ such as clothes, cars and food. Other companies provide _____________, for example insurance, banking, information technology or training. Companies want _____________, in other words, they want customers to buy from them again and again. To win _____________, many companies have a _____________, or set of rules, for _____________. The code of practice explains what the customer can expect of the company. Customers can complain about the _____________, or help, they receive and the goods they buy.

Key vocabulary: Customers

customers goods

services

repeat business

customer loyalty code of practice customer care

service

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Vocabulary: Translation:

company (n.) kompanija

customer (n.) kupac, klijent

to provide (v.) snabdevati, nabavljati

goods (n. plural) roba

product (n.) proizvod

service (n.) usluga

training (n.) obuka

insurance (n.) osiguranje

technology (n.) tehnologija

repeat business (n.) ponovljeno poslovanje

customer loyalty (n.) vernost potrošača

customer care (n.) briga o potrošačima

customer service (n.) korisnički servis

code of practice (n.) kodeks poslovanja

Key vocabulary: Unit 1. Customers

Translation (Prevod ključnih reči)

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Povežite reči sa njihovim definicijama.

(CLUES)

• Clothes, cars and food.

• Insurance, banking, information technology or training.

• When customers buy again and again.

• Set of rules.

• Customers can complain about the _____________

• They buy goods and use services.

• repeat business

• services

• goods

• customers

• service

• code of practice

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Remember!

• to complain about = žaliti se na…

• Customers can complain about bad customer service.

• Also, there is: a letter of complaint about… (pismo žalbe)

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What makes a good shop

assistant? • A GOOD SHOP ASSISTANT...

• takes care of customers’ needs.

• gives information about different products.

• helps customers find products they are looking for in the shop.

• gives technical advice about products.

• advises the customer of information relating to their purchase, such as its warranty or how to look after it.

• makes the customer aware of any special offers.

• makes sure that all stock is on display.

• is aware of what all the customers in the shop are doing, to guard against shoplifting.

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buying

production

Information Technology

(IT)

selling

film

telecommunications

marketing

multinationals parent/holding company

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• Many well-known companies are ____________________ , these are companies which _________________ in a number of countries.

• Multinationals often have a complicated structure. There is usually a ____________ or ________________ company. This company owns other companies or parts of other companies. These other companies are called _________________ .

MULTINATIONALS OPERATE

PARENT HOLDING

SUBSIDIARIES

Fill in the gaps with the words given in box below.

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• Prevedite sledeće ključne reči i napišite rečenicu u kojoj

ćete upotrebiti ključnu reč.

1. multinational:

• Ford is an example of a famous multinational

company.

2. subsidiary:

• Chase Manhattan Bank is a subsidiary of

Chase Manhattan Corp.

3. set up/ found/ establish a company:

• We founded a company in

2005.

multinacionalna kompanija

podružnica/ ogranak

osnovati kompaniju

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Vocabulary: Translation:

company (n.) kompanija

multinationals (n.) multinacionalne kompanije

telecommunications (n.) telekomunikacije

marketing (n.) marketing, oglašavanje

selling (n.) prodaja

film (n.); the film industry (n.) film/ska industrija

Information Technology (IT)

(n.)

Informacione Tehnologije (IT

sektor)

parent/holding company

(n.)

roditeljska / holding kompanija

production (n.) proizvodnja

buying (n.) kupovina

operate (v.) funkcionisati

car manufacture

(n.)

proizvodnja automobila

subsidiary / subsidiaries, Pl.

(n.)

podružnica; ogranak

Key vocabulary: Unit 2. Companies Translation (Prevod ključnih reči)

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Key vocabulary: Unit 3. Travel

TO TRAVEL

ITINERARY

A FOREIGN BUSINESS

TRIP

SOCIAL CONVENTIONS

CULTURAL

DIFFERENCES

COLLEAGUES

NATIONALITIES CULTURES

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Key Vocabulary Cloze.

• Business people have to plan an

• On a business trip, you can experience cultural

• are the different ways that other nationalities do things.

ITINERARY

DIFFERENCES

SOCIAL CONVENTIONS

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Vocabulary: Translation:

itinerary (n.) plan puta

cultures (n.) kulture

to travel (v.) putovati

nationalities (n.) nacionalnosti

social conventions

(n.)

društvene konvencije

cultural differences (n.) kulturološke razlike

colleagues (n.) kolege

a foreign business trip

(n.)

poslovni put u inostranstvo

Key vocabulary: Unit 3. Travel

Translation (Prevod ključnih reči)

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Troubleshooting a management

consultant

SWOT analysis

Unit 4: Focus on Troubleshooting (solving problems)

Solving problems

to achieve goals/objectives

to re-plan a strategy

S= STRENGTHS

W=WEAKNESSES

O=OPPORTUNITIES

T=THREATS

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Unit 4. Key vocabulary cloze Fill in the gaps with a suitable word. Popunite prazna mesta

odgovarajućim rečima.

• Sometimes _______________realise that they are not achieving their __________ or objectives effectively. In this case they have to re-plan their

____________. It can be useful to get an outsider, e.g. a ___________________ to analyse the

company's performance.

A _________ analysis can be useful.

• _________________ or solving problems, is a necessary part of running a company.

companies

goals

strategy

management consultant

SWOT

Troubleshooting

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Vocabulary: Translation:

to achieve (v.) ostvariti

goals/objectives (n.) ciljevi

strategy (n.) strategija

management consultant

(n.)

poslovni savetnik

troubleshooting

(n.)

rešavanje problema

S= STRENGTHS

W=WEAKNESSES

O=OPPORTUNITIES

T=THREATS

(n.)

SWOT analiza koja uključuje

S= jake strane kompanije

W= slabosti kompanije

O= prilike

T= pretnje

Key vocabulary: Unit 4. Troubleshooting

Translation (Prevod ključnih reči)

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established

key dates

events

founder

experience

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Vocabulary: Translation:

founder (n.) osnivač kompanije

key dates

(n.)

ključni datumi

events (n.) događaji

established (adj.) osnovan, renomiran, čuven,

slavan

experience

(n.)

iskustvo

Key vocabulary: Unit 5. Company History

Translation (Prevod ključnih reči)

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Answer the questions. • Translate „annual report“

and use it in an English sentence.

• godišnji izveštaj

• Annual Report shows

company’s financial state.

• Who is a founder?

• The one who started the company.

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Unit 6: Focus on Retailing

First Insights into Business (LONGMAN), str.

56

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RETAILING

GOODS SERVICES RETAILER/S

MANUFACTURER

WHOLESALER MARGIN

CONSUMER

RETAIL OUTLET

SUPERMARKET DEPARTMENT

STORE

The Internet TV shopping

channels mail-order catalogues

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Unit 6: Retailing. Key vocabulary cloze

• Retailing is the provision of _____________ or _____________ to the customer. _____________ buy goods directly from the _____________ or from a _____________ (the middleman), and make their income from the ____________________, or difference, between the price they pay for the goods and the price they sell the goods at to the _____________.

A ____________________ is the place where customers can purchase goods, for example a ____________________ or a _________________.

Nowadays, many customers are shopping from home: shopping by ____________________, ____________________, or ______________ is becoming very popular.

goods services Retailers

manufacturer wholesaler margin

consumer retail outlet

supermarket department store

the Internet TV shopping channels

mail-order catalogues

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Vocabulary: Translation:

retailing (n.) maloprodaja

retailer (n.) prodavac

manufacturer (n.) proizvođač

wholesale (n.) veleprodaja

retail outlet (n.) prodajno mesto

consumer (n.) potrošač; kupac

goods (n.) roba; proizvodi

services (n.) usluge

margin (n.) marža

department store (n.) robna kuća

the Internet (n.) Internet

TV shopping channels (n.)

TV kanali o kupovini i

kupovanju

mail-order catalogues (n.) prodaja putem kataloga

Key vocabulary: Unit 6. Retailing

Translation (Prevod ključnih reči)

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• Define the following terms in English:

• WHOLESALE=veleprodaja

• DEPARTMENT STORE = robna kuća

• RETAILING =maloprodaja

buying/ selling goods in large quantities

a large shop, divided into several departments, each selling a different type of goods

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the provision of goods or services to the customer

Dodatna aktivnost: Unit 6, Retailing Matching exercise. Retail outlets and selling methods

• chain stores • e-commerce • hypermarkets

• mail order companies • warehouses • cold calling • door-to-door selling • telesales staff

• retail outlets owned by the same company and trading under the same name.

• telephoning someone who is not expecting your call but whom you think might buy your product.

• going from one house to another, knocking on doors.

• selling over the Internet. • large out-of-town stores selling a

huge range of goods. • personnel who sell by telephone. • large buildings full of goods. • companies which specialize in

selling goods through a catalogue.

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Gramatika – rečenice iz Najnoviji primer

ispita (Past exam questions) Put the verbs in brackets into the correct tense:

• EXAMPLE (PRIMER REČENICE): I visited (visit) my colleague last Monday. ____/20

1. BMW __________________________________ (sell) cars in China now.

2. She __________________________________ (finish) lunch when we arrived.

3. I __________________________________ (go) to my office at 7 o’clock every day.

4. Hannah __________________________________ (send/ not) out the quotation yet.

5. We __________________________________ (order) the goods two months ago.

6. I think Ireland __________________________________ (win) the match next week.

7. Person A: Have you taken your exam yet?

Person B: Not yet. I __________________________________ (take) it next month.

8. Last year, we __________________________________ (spend) a lot on advertising.

9. I __________________________________ (live) in Novi Sad since 2009.

10. She __________________________________ (get) the offer to work as their financial manager last week.

REŠENJA: IS SELLING, WAS FINISHING, GO, HAS NOT (HASN’T) SENT, ORDERED, WILL WIN, AM GOING TO TAKE, SPENT, HAVE LIVED, GOT

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Brojevi iz Najnoviji primer ispita (Past exam questions)

• Write the following numbers: ____/10

• EXAMPLE (PRIMER REŠENOG ZADATKA): 11 eleven

• $ 17. 50 seventeen dollars and fifty cents

• 1/4 a quarter / one quarter

• 0. 03 nought point oh three

• 50, 386 fifty thousand three hundred (and) eighty-six

• 0. 185% nought point one eight five per cent (percent)

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• Make these active sentences passive: ____/ 10

1. They receive the order. The order is received (by them). 2. They execute all orders. All orders are executed (by them). 3. The computer arranges the production schedule. The production schedule is arranged (by the computer). 4. They pay a lot of money. A lot of money is paid (by them). 5. Alan teaches Financial Management. Financial Management is taught (by Alan).

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Pasiv iz Najnoviji primer ispita (Past exam questions)

The Passive TEORIJA Knjiga Engleski poslovni jezik, str. 52-53

FORM – oblik • TO BE + III KOLONA (ili -ed

nastavak za pravilne glagole)

• TABELA NA STR. 54, ENGLESKI POSLOVNI JEZIK

AKTIV PASIV

PRESENT SIMPLE

Mr. Smith WRITES the delivery notes.

The delivery notes ARE WRITTEN (by Mr. Smith).

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Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu) Rešenja: zadatak 112, str. 120-

121

• Music is listened (to). • An e-mail is read. • Japan produces these cars. (aktiv) • Geography is taught. • The best companies are owned by Germans. • Passenger cars are manufactured by Ford. • Someone/somebody hurts the bus driver. (aktiv) • The film is watched. • English is spoken. • Comics are read. • Volleyball is played. • The song is sung. /sʌŋ/

• Photos are taken.

• The housework is done.

• The children are helped (by the policemen).

• Text messages are written.

• The flowers are watered.

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• Rewrite the sentences in passive voice.

1. He opens the door. - The door is opened by him.

2. We set the table. - The table is set by us.

3. She pays a lot of money. - A lot of money is paid by her.

4. I draw a picture. - A picture is drawn by me.

5. They wear blue shoes. - Blue shoes are worn by them.

6. They don't help you. - You are not helped by them.

7. He doesn't open the book. - The book is not opened by him.

8. You do not write the letter. - The letter is not written by you.

9. Does your mum pick you up? - Are you picked up by your mum?

10.Does the police officer catch the thief? - Is the thief caught by the

police officer?

Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu)

Rešenja: zadatak 113, str. 121

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1) First the order is received.

2) Then the production schedule is arranged by the computer.

3) Finally, the bumpers are manufactured.

Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu)

Rešenja: zadatak 124, str. 125

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