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21 Ideas for 21st-Century Libraries Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k " LJ "Mover & Shaker" and author Rob Cullin co-founder, Evanced S l ti LJ "M & Solutions, LJ "Mover & Shaker," author, and chair of LITA’s Public Libraries Technology Libraries Technology Interest Group

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Page 1: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

21 Ideas for 21st-Century Libraries

Kim Bolan Cullinlead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover & Shaker" and author Rob Cullin

co-founder, Evanced S l ti LJ "M &Solutions, LJ "Mover & Shaker," author, and chair of LITA’s Public Libraries TechnologyLibraries Technology Interest Group

Page 2: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

221+ Ideas for 21st Century Libraries21 Century Libraries

Ki b l B l C lliKimberly Bolan CullinRobert Cullin

21 Ideas for 21st Century Libraries2010Kimberly Bolan & Associates, LLC Providence Associates, LLC

Page 3: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Library Love

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin

Page 4: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Do today's libraries have to beDo today s libraries have to be all things to all people???

Places where education and recreation comes together.comes together.

Places that serve the community and the individual simultaneously.

Places where you can dig into a bookPlaces where you can dig into a book, socialize, get a coffee, collaborate on a project attend a class and moreproject, attend a class, and more…

Page 5: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Episode XLib i A N HLibraries: A New Hope

AA long time ago….Th lib i d i d i hThere were libraries designed with

books and tables. There was a librarian behind a desk to direct people where to go. Now we live in apeople where to go. Now we live in a new world and it is time to change the face of libraries one building at athe face of libraries one building at a time…

Page 6: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Lib iLibraries d tneed to

makemake choiceschoices.

Page 7: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin

Page 8: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Multiple formats – essential!

Page 9: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Make your library a place where people want to be…

Page 10: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

…whether academic, public or K-12

Page 11: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

“Refreshovations”

Amsterdam Public Library (Netherlands)

Rethink, restructure, rejuvenate

Page 12: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

C tCreate a h blshoppable

lib 21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullinlibrary.

Page 13: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

More mixed use – less tradition

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin

Page 14: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Move beyond the “one space y pfits all ages” concept.

Build a library that works ywith ages 0 - 18 and fosters youth development at allat all stages!stages!

Page 15: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

As your community “grows up”As your community grows up the spaces they use should

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin

the spaces they use should grow too.

Page 16: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Build Interactive,ZonedChildren’s Spaces

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert CullinAnd they will come!

Page 17: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Pre-school 21 Ideas for 21st Century Libraries2010

Kimberly Bolan Cullin & Robert CullinAges 0 - 4

Page 18: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Young School AgedYoung School Aged Ag 5 8Ages 5 - 8

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin

Page 19: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Pre-teenPre-teen AgesAges 9 129 - 12

Page 20: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Separate, Interactive 21 Ideas for 21st Century Libraries2010

Kimberly Bolan Cullin & Robert Cullin

p ,Teen Spaces

Page 21: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Be flexible.Be flexible.Grow move and change to fitGrow, move, and change to fit ever changing needs.

Page 22: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Think…

variety inFLEX variety in size & Meeting function,

gSpaces

flexibility,

p

capabilitycapability.

Page 23: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Whether large…

Page 24: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

…or small.

These meeting rooms have it all!

Page 25: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

No dedicated computer labs.

Page 26: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Casters let space move to accommodate diff t tdifferent arrangements, events etcevents, etc.

Page 27: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Create rooms that move…

Page 28: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Think outside the box.

Page 29: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Collaboration is key.y

Page 30: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Flexible & Adaptable.p

Page 31: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Good signage & wayfinding make a library user friendly.

Page 32: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Eliminating jargon lets customers

understand the library.

Page 33: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

DigitalDigital Sig gSignagespreads messagesmessagesquicklyquickly.

Page 34: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Take a practical papproach to being pp g

“green”.g

Page 35: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Space is a launch pad…Space is a launch pad…for afor a lean,lean,

mean,mean, serviceservice

machine!machine!

Page 36: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Big serviceBig service desks be gone!g

Smaller, non-Smaller, noncluttered

kiosksencourage interaction!Orange County (FL) Library System interaction!

Page 37: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Eliminate barriers betweenEliminate barriers between staff and users.

Page 38: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Supported Self ServiceSupported Self-Service…

Provides fast & convenient access for checkout holds pick-up andfor checkout, holds pick-up, and more!

Page 39: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Drive up services addDrive up services add convenience.

Can I get fries with my fiction?with my fiction?

Page 40: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Vending

Wh tWhat users need whenneed…when they need it.they need it.

Page 41: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover
Page 42: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Fewer &Fewer & smallersmaller physicalphysical collections.

Page 43: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Uncommon collections.What will the future

hold?

Now Circulating: Hand and Power Tools – Gila County Library District (AZ)

Fishing Equipment W d Lib (NY)Fishing Equipment – Wood Library (NY)

Portable electricity meters – Boston Public Library (MA), Santa Clara County (CA)

Cake Pans – RI, NE, IA, NY…

Page 44: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Digit lDigital CreativityCreativity.

ExpandingExpanding “literacy” and learning.

Digi-Dock at Frankfort Community Public Library (IN)

Page 45: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Interactivity.

Let usersLet usersexplore

A d it d ’t

ptechnology

And…it doesn’t have to take place

in new ways.have to take place

“in a room.”

Page 46: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Persona-driven websites

Page 47: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Please usePlease use your cellyour cell phones.p

Page 48: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

21st

century assistance

Page 49: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Proactive MarketingProactive MarketingLook what we have to offer?

Page 50: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Community PartnershipsCommunity Partnerships

Page 51: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Programming, Programming, P g i gProgramming…

Page 52: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Hire for attitude.

Train forTrain for skillskill.

Page 53: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Cross training.g

Page 54: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Change “No” to…

Page 55: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

The Happiness Cycle

Happier Customers/PatronsHappier Customers/Patrons

Happier Board Happier Staff

More Money & Support

Page 56: Kim Bolan Cullin - WebJunction · Kim Bolan Cullin lead consultant, Kimberly Bolan & Associates, associate principal consultant for Providence Associates, LJ "M & Sh k "LJ "Mover

Thank you!yKim Bolan [email protected] pindielibrarian.blogspot.com

Rob [email protected]@evancedsolutions.comwww.evancedsolutions.com

21 Ideas for 21st Century Libraries2010Kimberly Bolan Cullin & Robert Cullin