kick off meeting. discussion points definitions education communication training project goals...
TRANSCRIPT
Discussion PointsDefinitions Education Communication Training
Project GoalsProject ScopeTraining ScopeLearning ObjectivesRoles and ResponsibilitiesTimingPros/Cons of different approachesCost Issues
EducationEducation – providing students with a broad
range of knowledge on a variety of topics to allow them to make decisions toward a successful outcome for different situations and circumstances.
This is what you go to school to learn.
CommunicationCommunication is providing people with
information on a specific topic or topics without regard of outcome
This is the 6 O'clock news
TrainingTraining is teaching a student to perform a
specific task in a pre-determined way so that they perform it the same way every time.
Dialing your mother on your cellphone
Training ScopeWhat will the students be able to accomplish
upon completion. Scope must be well defined BEFORE the
project starts.Scope creep leads to cost and time overruns
delaying the overall project deliveryScope helps determine the overall learning
objectives
Learning ObjectivesA learning objective is:
A collection of words and/or pictures and diagrams intended to let others know what you intend for your students to achieve It is related to intended outcomes, NOT the process
for achieving the outcomes It is specific and measurable, rather than broad
and intangible It is concerned with the students not the teachers
Learning ObjectivesLearning Objectives have 3 characteristics
that answer 3 questionsWhat should the learner be able to DO?Under what conditions do you want the learner
to be able to do it?How well must it be done?
Learning Objective - ExampleAt the end of this topic on performing a
Quality Control Check on a Completed Case Report form the learner should be able to:Identify all errors in the form using the the
Case Report Form Completion guidelines with a 100% accuracy.
SME DefinitionA subject matter expert (SME) is a colleague
or contractorwho demonstrates an understanding of the
business impact and knowledge of the processes, requirements (including appropriate regulations), systems, and/or activities relating to a given project
An SME is chosen to represent his/her line, division,
SMESMEs
Contribute their expertise, best practices, and knowledge; Serve as a global spokesperson for respective line; Are empowered to raise issues to senior management, support
new activities, and make decisions; Are responsible for communicating with respective functional
lines or business lines; Are to ensure current practices, processes, and systems are
considered in decision-making; Provide review and input on deliverables of the project
(including training materials); Are responsible for consolidating input from respective lines;
and Are responsible for offering input on how to implement the
project in the business environment (eg, how best to train lines on process changes).
ReviewersReview training material FOR
Correctness of contentNOT
Look and feel of screensComments should be
Complete and relevant Don’t say “That’s wrong” Say “That’s wrong and this is what it should say”
Training Project ManagerEnsures that all timelines are metOversees the vendors/developers responsible for
the creation of the course materialsEnsures that the project stays within scope and
budgetLiaison between the SMEs and the
vendors/developersReview and consolidate all review comments
from SMEs and/or developers on materials as they are developed
Developers - WBTCreate the
Course OutlineDesign documentsStoryboardsAlpha Courseware (first electronic version)Beta Courseware (second electronic version)Final Courseware
Developers – Instructor LedCreate the
Course OutlineDesign documentsDraft all Leader Led Materials
Slides Instructor Guide Student Guides Exercises and/or scenarios
Create all final deliverable materials
TimingInstructor Led Development
60 to 90 days* Web Based Training Development
90-120 days* (depending on complexity)
*The numbers of days listed for development are for planning purposes only. The "clock" starts when the vendor is engaged and able to begin development.
Pros and Cons - WBTPros
Available 24/7Goes at pace of studentReusableSimulations are “safe”
for studentsNo instructors requiredUpdates are automatic
and globalMay also be used as
interactive “help”
ConsNo instructorNot all audiences
comfortable with WBTCosts more in money
and time to developNot customizable to
audience on the fly
Pros and Cons - ILTPros
Instructor can tailor message to class
Learner/Instructor interaction
Peer interactionFamiliar environmentMultimedia may be
incorporated
Cons Restricted to time/place Travel costs Loss of productivity Scheduling of students 20% miss class Everyone goes at same
pace Inconsistent message with
multiple instructors Can require training
databases which must be maintained (cost associated)
CostWeb Based Training costs more than Instructor
Led initially.WBT has a 3 to 1 compression ratio (1 hour of WBT = 3
hours of ILT) ResearchOverall costs depends on
Training durationComplexity of trainingAmount of materials to developTechnical needs
IssuesTime target delivery dateIs the software ready? –We can’t build
training on “Vaporware.” Some parts of the training development on new
applications cannot begin until the environment is stable, i.e. no changes that will significantly affect screen shots.
SME selection and inputIf SME’s don’t do their job we can’t do oursSMEs should have the project in their goals