keynote speaker over enterprise 2.0

© 2009 IBM Corporation

Working Smarter on a Smarter Planet

Harry van DorenmalenAlgemeen Directeur IBM Nederland


Smart Work for a Smarter Planet

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Rapid Change. New Competition. Unprecedented Opportunity

We Can’t Just Dedicate More Resources

We Can’t Just Work Harder

We Must Work Smarter



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´Smarter´ flexible working: why it matters

Need to increase efficiency / flexibility/ responsiveness

Cost Reduction

Reduce Environmental Impacts

Critical in attracting & retaining top talent within shrinking labour pool in a 24/7 world

Expectations of “next generation” workforce

Work/life integration; staff morale



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We Need to Help People Collaborate

of people can’t find the help they know is out there2/3

make decisions with the wrong input at least once a week

42%

2 hours per day spent looking for the right information and expertise



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How do we deliver the capabilities needed to work smarter?



The Elements of Work Cannot be Treated in Isolation

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Process, Systems & Estate

Technology & security

Organization, People & Culture1

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1. Organization, People & Culture

“One of the reasons people come to work for IBM is because we take flexibility seriously. On any given day, worldwide, 4 out of 10 of our people are not at an IBM location…they are mobile. Today we must reconsider our traditional concept of work and how it gets done…”

Sam PalmisanoIBM Chairman of the Board and CEO

More agile workforce

Better work-life balance

Empowerment of employees

Work structures

Performance measurement

Organizational Culture

Management behavior and attitudes

Individual skills and knowledge



2. Technology and security

Web 2.0 capabilities at IBM (Wiki´s. Dogear, Cattail, Connections)

Enterprise 2.0 at IBM (Bluepages with summary of skills, expertise and reporting structure) 3 million

hits each day!

Instant messaging (Helps IBM avoid approximately $780K per month in phone usage alone)

IBM hosts 40.000 blogs

Share 427,233 public and tagged bookmarks (Productivity driven savings of $4.5M per year)

Host 12000 + communities of many different interests Provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively



3. Process, Systems and Estate

Flexible workplaces (since 1998) (Mobility centers saved IBM over 560,000 square feet, 3,700 workspaces, and approximately $20 million each year)

Meeting Management (Teleconferencing, Telepresence)

Travel Management (Smart Work Centers, Reduce of travel kilometres)

Training processes



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How Do You Get Started?

Does your organization change effectively when it needs to?

Do you empower people to work wherever and whenever they need to?

Can you quickly and easily find the right information and expertise?

Are you making optimal use of people and resources inside and outside the organization?

Do your systems take so long to change that they slow business response?

Are your major business processes stuck in silos?

Start by asking yourself the tough questions:



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Let’s Work Smarter Together

keynote speaker over enterprise 2.0

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