Bert Schulze, SAP Cloud Strategy, SAP AG @BeSchulze

SAP Innovation Forum

Making Change Your Advantage

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Unprecedented Pace of Change

Out Innovated. Couldn’t Simplify.

52% of the Fortune 500 firms since 2000 are gone

Millennials transform customer

demands and the

workplace

1B people in social network

will rewire business

and personal

boundaries

New + Disruptive

business models

will accelerate change

and innovation

50B web-enabled devices

by 2020 will create an

intelligent universe

A long time ago people were dancing during concerts…

today people record, click, share, tweet…

1990er today

Source: Mary Meeker’s Internet Trend

EMPLOYEES ARE DIFFERENT (TOTALLY )

More Informed

57% Of buying process is completed before a first interaction with sales

CUSTOMERS ACT DIFFERENT

Socially Networked

53% of customers abandoned an in-store purchase due to negative online sentiment.

Less Loyal

59% of customers are willing to try a new brand to get better customer service.

…all powered by the CLOUD

Mobility

THE WORLD INTERACTS DIFFERENTLY

Big Data Social and Business Networks

Apps

Sensors in Wearables, Drivables, Flyables, Scannables, Printables

will further change interaction concepts

NEW WORLD CREATES NEW PRESSURES DISRUPTIVE BUSINESS MODELS IN DIGITAL TRANSFORMATION AGE

SENSORS &

WEARABLES

how we sell…. …why is it that 65% of a sales rep’s time is still not spent selling?

how we serve customers… …why do only 7% of consumers say that customer service experiences exceeded expectations ?

how we learn…. …why does it still cost $1,398 to create one learning hour of content?

If we have digitally transformed…

how we work…. …why does the average worker still spend 28% time managing e-mail and 20% looking for internal information/colleagues?

Processes are ad hoc

Systems are fragmented

Data creates chaos

Companies are struggling to find their patterns

because

….we simply copied the analog world

Expertise networks are disconnected

Data and

Apps

Best

Actions

Templates

Content Expertise

Problem-

Solving Best

Practices

Is it repeatable? Is it innovating? Is it outcome oriented?

Connect the dots between people, processes,

data, and applications Get the full picture

…IS NOT ENOUGH

REAL TIME…

FUTURE OF BUSINESS IS THE PREDICTIVE BUSINESS

Align the IT Strategy following business needs

Equip the Company for new Strategies, Innovation

and Differentiation

Classical IT service and solution provider

Change the Company with Innovation, Realtime & Predictive

Prepare for a networked economy

Run the company

Change the

company

The Chief Information Officer´s Balance Act

Innovation

MORE BUSINESSES TAPPING INTO THE CLOUD…

75%+ New IT expenditures will be for Cloud or hybrid systems by 2016

80% Of new IT decisions will involve LoB execs 53% of IT decisions will be led by LoB execs

70%+ CIOs will embrace a “cloud first” strategy by 2016

Sources: Saugatuck, IDC

…BUT FOR NEW REASONS

“The primary driver for cloud adoption will shift from economics to innovation as leading-edge companies invest in cloud services as the foundation for new competitive offerings.”

INNOVATION AND AGILITY

Influence buying

behavior

Deliver a 360 view of

the customer

Improve overall

engagement Grow lifetime value

Align people with

goals and objectives

Increase customer

satisfaction

Increase operational

efficiency

Deliver 360° view of

spend and vendor

relationships

Discover new

business

opportunities

Innovation seeks Outcome not Products

Enable employees to

develop themselves

Accelerate time to

productivity Reduce COGS

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Simplify consumption with SAP Cloud powered by HANA SAP powered by SAP HANA

Simplified User Experience

NON DIFFERENTIATING

Processes DIFFERENTIATING

Processes

LOB Cloud

HCM, CRM, SRM,

Travel, …

Managed Cloud Core, Logistic, Business

Suite, BW

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

The right mix

managed

+ Interoperability

HR CUSTOMER Sales, Service &

Marketing

PROCUREMENT FINANCE

LEADING

CLOUD

APPS

AND

SUITE

Our Strategy Positions Us To Take Advantage Of These Trends

FLEXIBLE DEPLOYMENT

BEST-IN-CLASS INTEGRATION

PUBLIC OR MANAGED CLOUD

ECO-SYSTEM PARTNERS

your cloud. your way.

innovation

Feel free to connect with me at :

bert.schulze@sap.com

@BeSchulze

http://de.linkedin.com/pub/bert-oliver-schulze/3/782/866

©

THANK YOU!

Bert Schulze, SAP Cloud Strategy, SAP AG @BeSchulze

SAP Innovation Forum

Making Change Your Advantage

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