Agenda

•  How has Customer Success been helping you •  How will we help you even more •  Upcoming events

Helping you with Support By the numbers

Cases in 2014

38,000 52% A Grades

80% Average Score

1,976 Survey Results

38% Perfect Score

42% Promoters

9% Increase over Q1

Customer Satisfaction

74

76

78

80

82

84

86

88

Q1 14 Q2 14 Q3 14 Q4 14 Q1 15

Chat Is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch

1,253 Customers

7,202 Admins

3,299 Cases

89% Satisfaction

Helping you with Self-Serve Education

Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal

Helping you with Expanded Services

Engage Strategic Services Boot Camps Expanded on site trainings

Jobvite Engage Strategic Services

Jobvite Engage Strategic Services

Create and utilize a larger talent pipeline Launch compelling campaign programs

Drive higher recruiter adoption Measure success with precision

And, Looks like you agree! Back-to-Back Stevie® Winners

Best Customer Success Department

Best Front Line Support Team

Customer Service Manager of the Year

How we’ll help even more

Expanded training webinars

More Engage services, including an Engage Bootcamp and Managed Services

New reporting and data services

Technical Account Management