key to utrecht presentation
TRANSCRIPT
KEY to UTRECHT
Shauna Jin
TU DelftDavid Keyson [chair]
Daniel Saakes [mentor]
Kiss the FrogAlexander Zwennes
Het Utrechts Archief
Utrecht Archive (HUA)- Connection of HUA to city tours- Communication goals:(1) Focus on the future of Utrecht (children)(2) Spread awareness of city history(3) Create a new, modern image(4) Tie history to real people(5) Present content in new, innovative ways
Gilde Utrecht- Volunteer tourist agency- 50-70 year old tour guides- General and special tours
“There is an opportunity to create a high-tech link between the Utrecht Archive and city tours”
Analysis Design/Development Evaluation/Conclusions
Physical and digital worlds are merging
New design paradigms
Threats...
Side themes
START
create empathycreate connection
make contact
POI - does not matter which path to walk
Prinsenhof
Old ChurchNew Church
Early History
Execution of Balthasar Gerard
Delft Blue
Baize and Beer industry
Chronological Threads
Buildings behindtown hall
Etc.
1. size of group2. pick up point3. other tour groups in the area
Sketch ContextDetail
Detail
Origin of Delfthow Delft came to beorigin of Oude Delftrades
Old ChurchDelft BlueWilliam of Orange
Saint AgathaMonasteryNew Church
originRoyal family
Balthasar GerardEconomics of Delft
related buildings
Threads, themes
triggered by questionsspecial group interest
location dependent on:
Percentage of Visitors
Dutch > 35 yrs
Dutch 25-35 yrs
Other
Utrecht
55-60%20-25%
20%
A Cartmuesographyof
NOTE (how to use this booklet):
- Please bring this book everywhere with you this
week.
- Complete the activity corresponding to each day
of the study.
- Each exercise should take about 10 minutes, but
feel free to record more impressions and thoughts.
- Take notes, doodle, and make it your own.
- Use the stickers and sticky notes freely.
�anks for all your help!
Hi there!
�ank you for agreeing to help me out with my study. For my graduatio
n
project, I a
m looking at the m
useum and city tour ex
periences
and
how transform these s
eparate ex
periences i
nto one linked experien
ce
dialogue. �is b
ook is a part o
f the preparat
ion for the generat
ive
session on Monday the 12th. �
e goal is to have
you start th
inking
about the topic so
you will be rea
dy to share all th
e informatio
n you
already know (but may not have
thought about in a lo
ng time).
�anks for your partic
ipation!
Shauna(name)
Info
rmati
on co
ncern
ing s
tudy
Goal: insight into city & museum experiences
Participants: six participants, 18-35 years
Activities:1. sensitization (1 week)2. generative session (2 hrs) - collaging the “museum experience” - collaging the “exploration of a city”
able (5) allowed (4) annoying (6) architecture (6) art (13) artist (4) atmosphere (6) bad (10)
bar (6) beautiful (6) being (4) bike (9) book (6) box (8) building (7) built (4) chance (4)
city (48) computer (8) cool (12) days (6) different (9) direction (10)
discover (5) eat (5) enjoy (4) enter (4) everyone (4) everything (24) everywhere (7)
exhibition (17) experience (22) explore (4) fact (5) feel (14) free (4)
fun (8) function (5) going (25) hate (11) headphones (11) hour (10) house (4)
huge (6) important (11) interesting (18) kids (6) laughing (4) learn (12)
link (4) location (6) looking (19) lost (4) lot (32) map (5) modern (5)
museum (99) nature (7) nice (23) night (8) normal (4) outside (5)
paintings (9) parts (4) pay (4) people (31) perfect (5) picture (15) piece (4)
places (4) remember (13) room (10) saying (4) sea (5) seeing (6) seen (6) shop (10)
sit (11) somewhere (6) sound (4) space (4) special (8) spots (4) start (8) story (12)
street (9) talking (6) televisions (4) things (25) think (48) times (5) tour (7)
understand (4) used (4) walk (24) wants (7) whole (10) work (5) world (9) years (5)
Planned Activity
Free Exploration
experience
experience
experience
experience
experience
experience
experience
Goal OrientedExploration
experience
i.e. searching for food
i.e. visiting a landmark
Swerve
Chance
InterpretationExpectations/DesiresTime/PaceMoneyChance/SurpriseContext/ConnectionSocialVarietyBoundariesTechnology
Support people’s natural way of exploring cities
Allow people to make their own connections and interpretations
Leave room for chance encounters
Support social interaction
User Test 2- Day trip Utrecht- Me + 3 friends- Critical interaction moments?- Observe social behavior - sharing/connection making - proximity varies
What to do next? Deciding factors:- Priorities- Hunger level- Interest level- Energy level- Expectation/Cost- External factors (i.e. weather)- Chance
“To design a guidance tool that is used in exploration of Utrecht. The tool should be innovative and non-deterministic, supporting social interaction between two to three people visiting a city. The tool should have a connection to the activities surrounding a visit to the city, Utrecht, as well as the archive. The design should bring in unique aspects of the physical environment of Utrecht. Finally the tool should support a heads up approach to exploring Utrecht.” -- Revised Design Vision
Activities related to travel & sources of content
Gilde
- Tour content- themes- audio- text
- Secrets - places- history- symbols
- Local knowledge
Archive
- City change- Tour content
- images- audio- text- video
- Secrets- history
UtrechtianTourist
- Local knowledge- Secrets/hidden
INFORMAL/Current FORMAL/Static
content generation?BeforePlan
ResearchExplore
DuringPlan
ExploreRecordCapture
AfterUpload
AnnotateRemember
ShareCompare
ACTIVITIES
Table. Morphological ChartTime Before During After
Usage Explicit Intuitive HybridPurpose Tour Exploratory Entertainment
Info Delivery Browsing Storytelling Hybrid
Content User Volunteers (Gilde)
Curated (HUA)
Archive Display archive content
Create archive content
Other
Idea generation - based on: user study, literature, context - first ideas (5) - second ideas (4)
Table. Morphological ChartTime Before During After
Usage Explicit Intuitive HybridPurpose Tour Exploratory Entertainment
Info Delivery Browsing Storytelling Hybrid
Content User Volunteers (Gilde)
Curated (HUA)
Archive Display archive content
Create archive content
Other
Table. Morphological ChartTime Before During After
Usage Explicit Intuitive HybridPurpose Tour Exploratory Entertainment
Info Delivery Browsing Storytelling Hybrid
Content User Volunteers (Gilde)
Curated (HUA)
Archive Display archive content
Create archive content
Other
POI
POI
POI
POI
Interaction point
Focus on the archive...
Second Ideas- combine adaptive tour with revealing archive information
Archive Content- Hand drawn maps- Images that show: o Points in time o Different views (inside, birds-eye) o Famous people o Disappeared things
\\Themes-Formation of Utrecht
Roman beginnings-Canals
WedCommerce
-Religion Religious Center Prince Bishops Dutch Pope Unie van Utrecht Cameren
-Classi�cation of churches Burenkerk Cross of churches Cloisters Schuilkerken
-Hidden city Symbols Streets Traces
Destroyed buildings-Changing perceptions
Controversy of the Neude�at Protecting the past
-Outside in�uence French occupation German Empire
-Tolerance-Architecture
-Famous peopleNettie’s suggested POIs
Bert’s suggested POIs
Three friends take the Key to Utrecht tour. They start in Dom Square where they are automatically delivered audio about the history of Dom Square.
Stand facing the Dom.. Line up your view so you can also see the tower of the Buurkerk...
Views of Utrecht through the past appear. They can scroll through a slideshow and can compare the images with the current city.
As they walk by Jan van Nassau, he beckons them to come closer so he can tell his story.
OK?
You are now standing in Dom Square...from its earliest origin...
In 1674 a hurricane blew through the city of Utrecht...*storm theme plays*... BUZZ!
BUZZ!
10th-16th century
wow, I can’t believe the let these ruins sit on the square for 100yrs
Psst! You there...come closer
I am Jan van Nassau, one of Utrecht’s most important �gures. I played a critical role in the Unie van Utrecht...OK?
UU
UU
UU
When they are done with Dom square, they can decide which area to visit next. The map indicates suggested paths and the themes which can be found at each location.
At Mariaplaats, they can navigate with the zone map
When they are in range of a hidden path, it appears on the map. They can choose to follow the path or continue exploring.
The Eastern church of the kerkenkrius, Mariakerk was destroyed...*theme*BUZZ!
The foundations of church are visible, and an image of the destroyed church appears after the historical facts are given.
Revealing information:- Effort & Proximity- Rewarding exploration
Information revealed:- World: new areas - Areas: secret paths, special information- Objects: statues, symbols, other
Turning o� static navigation solves the sticky GPS issue
UTRECHT TEST 3
DELFT TEST 1
What?- 2 areas: Nieuwekerk, Stadhuis- 2 sub areas: Hugo Grotius close, Hugo psstWhy?- Introduction to mscapes
Issues:- GPS gets stuck- Sub areas are not activated (cannot land user position within the area of activation)
UTRECHT TEST 1
What?- 2 areas of Dom square and Mariaplaats- several sub areas, i.e. Hugo de Groot, MariapumpWho?- Alexander, Laura, and Shauna
Why?- Debug in real space- Initial user feedback
Issues:- GPS is still having trouble tracking the user and getting stuck- Areas interfere with each other
DELFT TEST 2
What?- Improved Delft tour- Wireless headset systemWhy?- Test wireless headsets- Test tour with static navigation OFF
Issues:- The transmitter doesn’t turn on during the tour.- static navigation does work, but there is increased GPS drift, i.e. the user’s position jumps around Knowledge Gained:- With static navigation o�, the GPS tracks the user better.- Areas of activation can be smaller that before.- The channel of the transmitter has to be tweaked while audio is playing.
What?- Design that takes into account GPS drift- Test improved wireless headsetsWhy- Get ready for user test
Knowledge gained:- Disabling nearby areas while audio is playing keeps areas from interfering with each other.- Creating bu�er areas or increasing area size once users have entered a zone can keep them from leaving or triggering on exit events due to GPS drift.
UTRECHT TEST 2
What?- Improved Utrecht tour- bookmarking feature (up to 5)- activate museums when in the areaWho?- TU Delft & company mentorsWhy?- Protoype demonstration for Greenlight meeting
Issues:- Headsets get untuned because the RF transmitter turns itself o�.- Turning stat nav o� introduces GPS drift which means areas can interfere with each other easily.Knowledge Gained:- The design has to take into account GPS drift, i.e. by deactivating other areas when a close by/intersecting area is active.
Wireless headsetsworking
Milestones
sticky GPS
Challenges
Audio is very powerful & should be the core experience
RF transmitter shuts itself o�
stat nav o� means more GPS drift and interefering areas
A low frequency tone keeps the transmitter on
Take into accountGPS drift
Prototype Development
Prototype Evaluation Objectives:
1. Find out if the total experience feels unscripted and if it does, whether it provides added value for the user.
2. To discover when the technology contributes or detracts from the total experience
(user study, expert walkthrough)
15%
19%
7%21%
38%
group leader look at images look around other
6%
13%
13%
15%
53%
2%
22%
1%11%
64%
4%
18%
11%
6%
61%
19%
6%2%
5%68%
5% 4%
12%
20%59%
10%
17%
8%
17%
48%
2%
17%
4%
8%
69%
leader
look images
look around
11%2%
5%
9%
73%
Total
Mariaplaats
Dom Square
User Test 1 User Test 2 User Test 3
15%
19%
7%21%
38%
group leader look at images look around other
6%
13%
13%
15%
53%
2%
22%
1%11%
64%
4%
18%
11%
6%
61%
19%
6%2%
5%68%
5% 4%
12%
20%59%
10%
17%
8%
17%
48%
2%
17%
4%
8%
69%
leader
look images
look around
11%2%
5%
9%
73%
Total
Mariaplaats
Dom Square
User Test 1 User Test 2 User Test 3
“To design a guidance tool that is used in exploration of Utrecht. The tool should be innovative and non-deterministic, supporting social interaction between two to three people visiting a city. The tool should have a connection to the activities surrounding a visit to the city, Utrecht, as well as the archive. The design should bring in unique aspects of the physical environment of Utrecht. Finally the tool should support a heads up approach to exploring Utrecht.” -- Revised Design Vision