key performance indicators (kpis), shipping marketing & safety orientation. the case of greek...
TRANSCRIPT
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Key Performance Indicators (KPIs),
Shipping Marketing &
Safety Orientation.
The Case of Greek Tanker Shipping Companies
presented by
Dr. Evi PlomaritouLecturer, Frederick University of Cyprus
Shipping Consultant, Lloyds Maritime Academy
Co-authorKaterina Konsta
Doctorate Researcher, University of Plymouth
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IF YOU ARE NOT SURE
WHERE YOU ARE,
HOW WILL YOU FIND OUT
WHERE TO GO?
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THE PRIMARY OBJECTIVE OF AN ORGANIZATION IS
SUCCESS!
WHICH ARE THE POTENTIALS FOR TANKER SHIPPING
COMPANIES BEING SUCCESSFUL?
THE ASSESSMENT OF A TANKER
SHIPPING ENTERPRISE’S SUCCESS
POTENTIALS SHOULD INCLUDE
CRITERIA FOCUSED ON THE
MARKET ASPECTS AND ON
SAFETY MATTERS
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THE AIM OF TANKER SHIPPING COMPANIES IS
THE PROVISION OF THE APPROPRIATE
SEA TRANSPORT SERVICES
BY THE RIGHT PEOPLE (PERSONNEL & CREW) TO
THE RIGHT PEOPLE (CHARTERERS / SHIPPERS)
AT THE PROPER PLACE (PORTS) AND TIME,
AT A FAIR PRICE (HIRE OR FREIGHT)
WITH SUITABLE PROMOTION.
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KEY PERFORMANCE INDICATORS
SHIPPING BEING CHARACTERIZED AS A HIGHLY
COMPETITIVE INDUSTRY MAKES THE USE OF
PERFORMANCE INDICATORS EXTREMELY IMPORTANT!!!
INDICATORS MUST BE:
SPECIFIC
MEASURABLE
ACHIEVABLE
RELEVANT
TIMELY
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KEY PERFORMANCE INDICATORS & SHIPPING MARKETING
KPIS MUST BE CUSTOMER ORIENTED IN MARKETING
TERMS.
THE SHIPPING ENTERPRISE MUST UNDERSTAND
THE CHARTERERS’ BUYING BEHAVIOUR (CHARTERING
POLICY).
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THE DECISIONS OF THE CHARTERERS IN THE TANKER MARKET ARE ORIENTED TO SAFETY.
THE TANKER MARKET IS SAFETY ORIENTED!!!
KEY PERFORMANCE INDICATORS & SAFETY ORIENTATION
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DURING THE LAST 10 YEARS, TANKER SHIPPING COMPANIES ADOPT THE PHILOSOPHY OF SOCIAL MARKETING.
THE MOST SUCCESSFUL TANKER SHIPPING COMPANY IS THE ONE THAT OFFERS THE SEA TRANSPORT SERVICE TO THE
CHARTERER BETTER THAN THE COMPETITOR DOES AND IN A MANNER THAT MAINTAINS THE
ENVIRONMENTAL PROTECTION.
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OBJECTIVES OF THE RESEARCH
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TYPE OF RESPONDENTS’ SHIPPING ACTIVITY12% OF THE RESPONDENTS ARE THIRD PARTY MANAGEMENT COMPANIES;
88% HAVE THE OWNERSHIP & MANAGEMENT OF ITS TANKERS
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SIZE OF TANKER SHIPPING COMPANIES45% OF THE RESPONDENTS ARE LARGE TANKER COMPANIES 35% ARE MEDIUM TANKER COMPANIES & 20% ARE SMALL TANKER COMPANIES
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SELECTION MODEL OF RESPONDENTS62% OF THE PARTICIPANTS APPLY THE SELECTIVE SPECIALIZATION 38% OF THE PARTICIPANTS APPLY THE SEGMENTAL CONCENTRATION
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NECESSITY OF KPIs72% OF RESPONDENTS BELIEVE IN KPIS’ NECESSITY, WHILE 28% OF RESPONDENTS DO NOT HOLD SUCH A VIEW.
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NECESSITY OF KPIs IN RELATION TO FLEET55% OF RESPONDENTS CONSIDER THAT THE INDICATORS ARE MORE NECESSARY IN TANKER SHIPPING COMPANIES.
25% OF RESPONDENTS ARGUE THAT THE INDICATORS ARE MORE NECESSARY IN LARGE SHIPPING COMPANIES
20% OF RESPONDENTS MAINTAIN THAT THE INDICATORS ARE NECESSARY IN SHIPPING COMPANIES IRRESPECTIVE OF THE SIZE & TYPE OF FLEET
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IMPLEMENTATION OF KPIs IN TANKER SHIPPING COMPANIES
22% OF TANKER COMPANIES APPLY KPIS IN THEIR DAILY MANAGERIAL TASKS
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IMPLEMENTATION OF KPIs IN LARGE, MEDIUM &
SMALL TANKER SHIPPING COMPANIES
69% OF THE ENTERPRISES ARE LARGE COMPANIES, 27% ARE MEDIUM TANKER COMPANIES AND 4% ARE SMALL TANKER COMPANIES
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DATA PROVIDED BY THE MECHANISM OF KPIs TO
SMALL, MEDIUM AND LARGE TANKER COMPANIES
KPI MEASUREMENT COVERS OPERATIONAL, FINANCIAL, CREW/PERSONNEL AND LEGISLATION AREAS
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TYPE OF KPIs IN SMALL, MEDIUM & LARGE
TANKER COMPANIESTHE MOST IMPORTANT KPIS ARE SAFETY,
OPERATIONAL & TECHNICAL
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BENEFITS OF KPIs IN
THE TANKER SHIPPING COMPANY
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SUCCESS FACTORS OF KPIs PROCESS36% OF RESPONDENTS ARGUE THE COST OF IMPLEMENTATION 33% OF RESPONDENTS ARGUE THE SPEED OF IMPLEMENTATION 31% OF RESPONDENTS ARGUE THE FLEXIBILITY OF KPI PROCESS
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CONCLUSION
THE MOST IMPORTANT DATA PROVIDED BY KPIS IN
LARGE, MEDIUM AND SMALL TANKER COMPANIES
ARE THE OPERATIONAL AND LEGISLATION DATA,
WHICH ARE RELATED IN A GREAT EXTENT TO
SAFETY AND ENVIRONMENTAL MATTERS.
KPIS ARE DEPENDENT ON THE KIND AND SIZE OF
FLEET THAT A COMPANY MANAGES. LARGE TANKER
COMPANIES CARRY OUT PERFORMANCE
MEASUREMENTS INTO A GREATER EXTENT
COMPARING WITH THE SMALL AND MEDIUM
TANKER COMPANIES. MOREOVER, SAFETY AND
OPERATIONAL PERFORMANCE INDICATORS ARE OF
VITAL IMPORTANCE IN LARGE TANKER COMPANIES.
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CONSLUSION
THE MOST IMPORTANT BENEFITS PROVIDED TO THE
KPIS USERS ARE THE IMPROVEMENT OF CUSTOMER
RELATIONSHIPS, COMPETITIVENESS, MARKETING
PLANNING AND INTERNAL ORGANIZATION.
TANKER COMPANIES SHOULD ACKNOWLEDGE ONE
COMMON SET OF KPIS, IMPLEMENT THEM MORE
SYSTEMATICALLY AND THUS IMPROVE THEIR
PERFORMANCE. IN THIS WAY THE TANKER COMPANIES
MAY UTILIZE TO THE MAXIMUM ITS RESOURCES IN
ORDER TO PROVIDE ITS CUSTOMERS WITH THE
“RIGHTS”: RIGHT SERVICE, RIGHT QUALITY, RIGHT
PLACE, RIGHT TIME AND RIGHT COST.
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