key findings from econsultancy's research into customer experience maturity in australia &...
TRANSCRIPT
Customer Experience Maturity in Australia & New ZealandIn association with Epsilon, May 2016
Top 5 benefits which can be derived from an understanding of the customer journey
Top 5 sources of insight that brands useto inform their understanding ofthe customer journey
Top 5 ways brands measure their ROI ofCX marketing initiatives
Top 5 technologies used by Australian brands for their CX marketing initiatives
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