Kevin James Matthews

156 Masefield Drive, South Shields, Tyne and Wear NE34 9LGMobile: 07775 522 161

Email: kevin.matthews@uk.g4s.com

SUMMARY

I am very conscientious and hardworking professional, with an excellent ability to communicate at all levels.

Experienced in producing exceptional results within a challenging environment.

Thoroughly observant of protocol and possessing many attributes and experience gained through many years within the Security industry that would contribute to overall business success.

Strong ability to work as an individual or part of a team.

1986 – Present – Area Operations Manager – G4S Monitoring & Response

Having being with the company for nearly 30 years I have undertaken many different roles within the company.

My career began with Group 4 Security as a Mobile Patrol officer, also carrying out some static and CIT duties After spending around 15 years as an Mobile Patrol Officer. I progressed through the supervision structure to the position of Area Business Manager. I currently cover the North East and Yorkshire to include operations centres Leeds, Sheffield, Hull and Sunderland.

With my many years experience I have developed and maintain excellent working relationships with other divisions of the business. My major focus being on, service delivery , business growth and account management. My success in my career has been due to my emphasis on people, processes and profit. I am proficient in meeting audit standards within my four centres. I am also proficient in Health & Safety

Successfully delivering target income and controlling an annual budget

Recruiting, developing, training and motivating members across the north east and Yorkshire area, providing mentoring and support to maximise potential and performance.

July – Oct 2011 I undertook the responsibility of training and mentoring the Task Desk CRO’s and supervisors in the M & R Incident Management Centre in Belfast. The time spent in Belfast was voluntary away from my daily job and although this project did put extra demands on the running of the core business, I felt there where benefits for both myself and the IMC alike. I found this rewarding and assisted both sides in understanding the business of M & R

Seconded to a Task Force for a six month period October 12 – March 13. During that time worked on the optimisation of the patrol and response business unit by creating an operational model for the business. The purpose of which was to improve the service delivery of Patrol and Response from a national perspective

Will be continuing to build a relationship with colleagues in Southern Ireland in the new year

Meet regularly with Local and National customers to ensure all contractual obligations are met.

I am presently Strategic National Account Manager for a number of clients which include Barclays ISS , Virgin Money and Leeds Building Society

Have worked in collaboration with Richard Green and used my operational knowledge to turn the ISS contract from a loss making to profitable business

Have also collaborated with colleagues , to win such contracts as Aggregate Industries Ashington , Norland Services , and the ISS vacant property portfolio

Have a positive track record in collaborating with sales and supporting with operational knowledge an example of this would be the implementation of the Arriva Trains , and the Co-operative group which grew from its inception I the Yorkshire area.

Consistently meeting challenging KPI’s and maintaining the highest standards of customer service delivery.

Competent in audit processes and procedures

Good sound knowledge and competence in investigating incidents on sites together including officers prior to disciplinary. I travel across the North to cover investigations on behalf of other work colleagues

I have gained a considerable amount of knowledge and experience within the security industry over these many years. I have a sound foundation in people management at all levels giving me again a sound knowledge of this industry.

I manage a fleet of vehicles within across the North East of England and Yorkshire This includes ensuring that they are all road worthy and in the appropriate part of the location to meet our target response times for large National and Local customers alike.

Previous experience

1985 Pipetawse Ltd1984 Pipe Fitting Engineer

1981 Tyne Ship Repairers Ltd1976 Plumber

EDUCATION

May 1976 South Shields Grammar Technical School for BoysSep 1971

GCSE Results

GCE English CGCE Math’s CGCE History DCSE Math’s 2CSE Physics 3

TRAINING COURSES

May 1984 Killingworth Skill Centre Aug 1983

May 1980 South Shields Marine and Technical CollegeAug 1976

In house G4S courses – Health & Safety, People Management,

City and Guilds

Marine Plumbing - Credit

Domestic Plumbing and Sanitation - Credit

PERSONAL INTERESTS /HOBBIES

Reading, Fishing and Hill Walking,