KENYA ICT BOARD Connected Kenya - ICT Kenya-2017-Master-Plan.2017-01-08KENYA ICT BOARD Connected Kenya 2017 Master Plan ... regional leader in ICT while delivering the latest and most robust infrastructure. ... business processes and the development

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<ul><li><p>KENYA ICT BOARDConnected Kenya</p><p>2017 Master Plan</p><p>KENYA ICT BOARDConnected Kenya</p><p>2017 Master Plan </p><p>Telposta Towers, 12th Floor, Kenyatta Ave.P.O. Box 27150 - 00100 NairobiKenya</p><p>tel: + 254-020-2211960/62 fax: + 254-020-2211962 email: info@ict.go.ke, communications@ict.go.kewebsites: www.ict.go.ke, www. DoITinKenya.go.ke facebook: www.facebook.com/kenyaictboard twitter: @kenyaICTboard</p><p>KE</p><p>NYA</p><p> ICT</p><p> BO</p><p>AR</p><p>D C</p><p>ON</p><p>NE</p><p>CT</p><p>ED</p><p> KE</p><p>NYA</p><p> 20</p><p>17</p><p> MA</p><p>ST</p><p>ER</p><p>PLA</p><p>N </p><p>Inclusion. Innovation. Beyond Broadband. </p></li><li><p>2</p></li><li><p>ii</p><p>Copyright 2013 Kenya ICT Boardwww.ict.go.ke</p><p>KENYA:</p><p>WORKING TOWARDS A SOCIETY </p><p>BUILT ON KNOWLEDGE</p><p>Inclusion. Innovation. Beyond Broadband.</p></li><li><p>iii</p><p>By 2017</p><p>Every individual connected.</p><p>Kenya is Africas ICT Hub.</p><p>A society built on knowledge.</p><p>Public services for all.</p></li><li><p>iv</p><p>Cabinet Secretarys Statement</p><p>Dr. Fred OkengoCabinet Secretary for Information, Communication &amp; Technology</p><p>Access to information is crucial for economic growth. Information and communication </p><p>technology offers a powerful tool that, if deployed equitably, can ensure citizens are </p><p>empowered and Government can deliver services more effectively. Information is vital for the </p><p>efficient delivery of public and private sector products and services that are responsive to the </p><p>needs of citizens and businesses and key for capacity creation.</p><p>For a variety of reasons (economic and policy), developing countries like Kenya are less </p><p>equipped to take advantage of the potential in ICT to stimulate growth, and are likely to fall </p><p>behind advanced economies. This Plan is therefore not designed in isolation, given that there </p><p>is evidence from developed countries that investment in ICT facilitates economic growth by </p><p>increasing productivity. As the Kenyan Government ensures an enabling ICT environment and </p><p>regulatory framework, this Plan aims at stimulating the setup of ICT-related businesses to </p><p>enhance employment creation.</p><p>At the heart of this document is a strategic intent to develop a technology neutral robust </p><p>ICT sector that will enhance economic growth through creation of businesses and hence </p><p>employment. In the execution of this Plan, Kenya will become an ICT hub for the region, </p><p>improve the lives of her citizens and see significant ICT-led economic growth in line with </p><p>Vision 2030. This Plan aims at building and promoting an environment where more service </p><p>sector businesses are created and are able to thrive through leveraging on ICT.</p><p>ICT offers key benefits that make life simpler and more convenient for citizens and businesses </p><p>and provides channels to collaborate and share information, which in turn enables innovation. </p><p>The Government, while guiding budgets will ensure that projects deliver the value they </p><p>promise towards attainment of the objectives of this Master Plan. Achievements will underlie </p><p>the Governments commitment in enhancing transparency, ensuring greater accountability to </p><p>the public as well as opening up new opportunities for local entrepreneurs.</p></li><li><p>v</p><p>Foreword</p><p>The Master Plan is focused on driving real economic growth. The Ministry of Information </p><p>and Communication will take a three-pronged approach in the execution of this plan, which </p><p>recognizes Government projects that deliver citizens needs, the need to strengthen industry </p><p>through ICT and encouragement of the creation of ICT businesses.</p><p>Kenyas Connected Kenya 2017 Master </p><p>Plan aspires to position Kenya as a </p><p>regional leader in ICT while delivering the </p><p>latest and most robust infrastructure.</p><p>Technology neutrality, adoption </p><p>of internationally benchmarked </p><p>open standards, transparency and </p><p>accountability are all key to the success </p><p>of this Master Plan. Further, the Ministry </p><p>is diligently working on standardizing </p><p>business processes and the development </p><p>of sub-plans to allow for the delivery </p><p>of innovative public services within </p><p>Government. </p><p>We are strengthening governance and increasing engagement with Government and with </p><p>Private Sector to remove barriers that would impede execution. This Plan centers on the </p><p>needs of the citizen to ensure all efforts are designed to address those needs and truly deliver </p><p>a society built on knowledge.</p><p>There are challenges anticipated in enabling the realization of ICT as an integral component </p><p>of Vision 2030. This Plan has therefore, been designed with interventions that are specific </p><p>to both Social and Economic Pillars. The initiatives in this Plan have been mainstreamed with </p><p>the objectives of Vision 2030 given that the Government acknowledges that the future of our </p><p>economy depends on developing a skillful and knowledgeable human capital. </p><p>For Kenya to achieve full benefits of ICT, the Plan has set seven key intervention areas </p><p>under the vision 2030 Social Pillar namely: Education and Training, Health Sector, Water and </p><p>Sanitation, Environment, Housing and Urbanization, Gender, Youth and Vulnerable Groups, </p><p>Social Equity and Poverty Reduction. In addition, there would be six key areas of intervention </p><p>under the Vision 2030 Economic Pillar. These are: Tourism, Agriculture, Wholesale and Retail </p><p>Trade, Manufacturing, Business Process Outsourcing and Financial Services.</p><p>PortfolioPermanent Secretary, Ministry of Information and Communications</p><p>Dr. Bitange Ndemo</p><p>PERMANENT SECRETARY IN THE MINISTRY OF INFORMATION AND COMMUNICATION</p></li><li><p>vi</p><p>The Project TeamThe development of the Connected Kenya 2017 Master Plan has been a year long process </p><p>driven by the Government of Kenya through the Ministry of Information and Communication.</p><p>In developing this Plan, our ambition was to produce a simple document which every </p><p>citizen would understand while committing to clear deliverables over the next 5 years. The </p><p>deliverables are key to achieving our outlined vision, which centers on growing the economy </p><p>through infusion of ICT and knowledge into all our Vision 2030 pillars. The projected economic </p><p>growth is largely pegged to enhanced citizen value.</p><p>The Master Plan has been a collaborative effort across key public and private sector </p><p>representatives who offered their support. These included Government agencies, private </p><p>sector, learning institutions, media industry, individuals and telecommunications operators. </p><p>Extensive benchmarking was done with other economies that have taken great strides to </p><p>articulate, develop and implement their ICT Master Plans.</p><p>Earlier drafts of the Plan were validated globally and a local citizen engagement was carried </p><p>out and feedback incorporated. This Plan is a living document, which will be reviewed </p><p>annually to assess progress and realignment to the priorities of the day.</p><p>Project Lead: Paul Kukubo</p><p>Core Team: Kenya ICT Board, Wadzanai Chiota-Madziva, and Harry Hare</p><p>Supporting Team: Joseph McOluoch, Fidaly Kezar, Dorothy Nzeki, Sally Kimeu, Tim Hirsch and Angela Nganga</p><p>Supporting Organizations: Accenture, National Communication Secretariat, Essar Telecom Kenya Ltd, Safaricom Ltd, </p><p>Telkom Kenya, Communications Commission of Kenya, Multimedia University, United States </p><p>International University, Oracle, BPO/ITES Workgroup, CIO East Africa, Creative Industry </p><p>Task Force, Connected Health Task Force, Hewlett Packard, Microsoft, Nokia, CISCO and IBM </p><p>Corporate Services Corps, IMG, InCA Nairobi</p></li><li><p>vii</p><p>MINISTERS STATEMENT iv</p><p>FOREWORD v</p><p>THE PROJECT TEAM vi</p><p>TABLE OF CONTENTS vii</p><p>LIST OF TABLES viii</p><p>LIST OF FIGURES ix</p><p>LIST OF ABBREVIATIONS x</p><p>1. INTRODUCTION 2</p><p>2. BACKGROUND 3</p><p>3. VISION 7</p><p>4. CONNECTED KENYA MASTER PLAN 9</p><p>5. DELIVERING THE MASTER PLAN 11</p><p>6. STRATEGIC PILLARS INITIATIVES 13</p><p>7. FOUNDATIONAL PILLARS OVERVIEW 39</p><p>8. FACILITATION 43</p><p>9. FINANCING 45</p><p>10. IMPLEMENTATION OF THE MASTER PLAN 47</p><p>GENERAL INDEX 50</p><p>APPENDICES 51</p><p>Appendix I: Timeline 52</p><p>Contents</p></li><li><p>viii</p><p>List of Tables</p><p>Table 5.1: Financial Services 13</p><p>Table 5.2: Tourism and Hospitality 15</p><p>Table 5.3: Manufacturing 17</p><p>Table 5.4: Transport and Logistics 18</p><p>Table 5.5: Energy 19</p><p>Table 5.6: Creative Industry 22</p><p>Table 5.7: Technology Innovation 23</p><p>Table 5.8: Konza Technology City 26</p><p>Table 5.9: BPO/ITES and the ICT Industry 27</p><p>Table 5.10: Digital Economy Development 28</p><p>Table 5.11: Connected Health 33</p><p>Table 5.12: Connected Education 34</p><p>Table 5.13: Centers of Excellence 35</p><p>Table 5.14: Connected Agriculture 36</p><p>Table 5.15: Youth, Gender and Vulnerable Groups 37</p><p>Table 5.16: Integrated ICT infrastructure &amp; Info-structure 39</p><p>Table 5.17: Integrated Country Positioning 40</p><p>Table 5.18: Enhancing Citizen Capacity 41</p><p>Table 6.1: Facilitation 43</p></li><li><p>ix</p><p>List of Figures</p><p>Figure 2.1: ICT Penetration 3</p><p>Figure 2.2: Africa Undersea Cables 5</p><p>Figure 3.1: The Master Plan Implementation Pillars 10</p><p>Figure 4.1: Priority Value Assessment 12</p><p>Figure 5.1: Proposed architecture of connected health system 32</p><p>Figure 5.2: Strategic Pillar Overview 38</p><p>Figure 7.1: Budget Preparation 46</p><p>Figure 8.1: Master Plan Implementation 48</p></li><li><p>x</p><p>List of Abbreviations</p><p>AVU: Africa Virtual University</p><p>BPO: Business Process Outsourcing</p><p>CCK: Communication Commission of Kenya</p><p>CEO: Chief Executive Officer</p><p>GDP: Gross Domestic Product</p><p>IBM: International Business Machine </p><p>R&amp;D: Research and Development</p><p>ICT: Information Communication Technology</p><p>ID card: Identification Card</p><p>IT: Information Technology</p><p>ITES Information Technology Enabled Services</p><p>NHIS: National Health Information System </p><p>NOFBI: National Optic Fiber Backbone Infrastructure</p><p>PPPs: Public-Private-Partnerships </p><p>RFID: Radio-frequency identification</p><p>SENet: Schools Education Network </p><p>SME: Small and Medium Enterprises</p><p>STI: Science, Technology and Innovation</p><p>TRIC: Technology Research and Integration Centers </p><p>USD: United States Dollar</p><p>WCIT: World Conference on International Telecommunications </p></li><li><p>1</p></li><li><p>2</p><p>1. Introduction</p><p>Science, Technology and Innovation (STI) are core pillars of Vision 2030. Kenya, through </p><p>this Master Plan, intends to provide an ICT focus to attainment of Vision 2030 through </p><p>ICT policies and initiatives. Currently, the ICT sector formally employs over 100,000 </p><p>people and grew at an average of nearly 20% per year from 1999-2009. The ICT sector </p><p>contributed up to 14% of the countrys GDP growth between 2000 and 2009 (World Bank </p><p>Kenya Economic Update December 2010 Edition). Currently, 9 out of 10 Kenyans have </p><p>access to a mobile phone. This positions ICT as a key catalyst for economic and GDP </p><p>growth.</p><p>This 5 year reiterative Master Plan, determines priorities and key initiatives to be </p><p>undertaken across the Vision 2030 socio-economic pillars. Vision 2030 Pillars to be </p><p>addressed are:</p><p>Social Pillar</p><p>This pillar will specifically dwell on seven priority areas, namely;</p><p> Education and Training</p><p> The Health Sector</p><p> Water and Sanitation</p><p> The Environment</p><p> Housing and Urbanization</p><p> Gender, Youth and Vulnerable groups</p><p> Social Equity and Poverty Reduction</p><p>Economic Pillar</p><p>Under the economic pillar, there are also seven key intervention areas i.e.</p><p> Tourism</p><p> Agriculture</p><p> Wholesale and Retail Trade</p><p> Manufacturing</p><p> Business Process Outsourcing</p><p> Financial Services</p></li><li><p>3</p><p>2. Background</p><p>Kenya is currently in an ICT boom, which is steering economic growth across multiple </p><p>industry sectors. The success of the ICT industry has been propagated by importation and </p><p>retail interventions of equipment and services, rollout of the National Optic Fiber Backbone </p><p>Infrastructure and four undersea cables, implementation of high-speed networks by </p><p>telecommunications operators, establishment of policy frameworks and regulation of the ICT </p><p>sector, among others. </p><p>Kenya has successfully delivered efficient and well-regulated ICT infrastructure and </p><p>continuously pursue technologies that will further enhance penetration of ICT in Kenya. In </p><p>recent times, the lowering of interconnection and communication costs has resulted in easier </p><p>access to communication networks by the majority of citizens. The CCK Quarterly Sector </p><p>Statistics Report Quarter 1 of 2011/20121 indicated a growth to 26.4 million mobile phone </p><p>subscribers. The number of Internet users increased to 14.3 million from 12.53 million in the </p><p>previous period. </p><p>By December 2012, Kenya had crossed the 30 million mark by active cell phone numbers. </p><p>Further to this, Kenya has reached 20 million users of mobile money and 15 million Internet </p><p>users.</p><p> Source: World Bank calculations based on Communication Commission of Kenya</p><p>Figure 2.1: ICT Penetration</p><p> 1 Communication Commission of Kenya [CCK] Quarterly Sector Statistics Report 1St Quarter, July-Sept 2011/2012</p></li><li><p>4</p><p> A 2012 study done by Research ICT Africa indicated that Kenya has the lowest price for </p><p>mobile services in Africa with the cost of the low-user mobile basket being just US$1.90 for a </p><p>basket of 30 calls and 100 SMS per month. This being largely driven by regulatory intervention </p><p>to set a mobile termination rate which is the lowest in Africa at 1.44 shillings (1.68 US cents) </p><p>per minute (Communications Commission of Kenya, 2010).</p><p>Kenya has been an African voice in advocating for a free Internet and free access to </p><p>information. This has been demonstrated by the role it plays during the WCIT-12 stakeholders </p><p>engagements on Free Internet. In July 2011, the Kenyan Government launched the Open Data </p><p>Initiative to offer transparency and open development dialogue between citizens and the </p><p>public sector. This, by extension, increased demand for ICT access and services and promoted </p><p>the creation of further products and services e.g. I paid a Bribe 2025 which was launched </p><p>in May 2012 to expose and curb corruption. With regards to cyber crime, Kenya loses upwards </p><p>of Kshs 3 billion ($36 million) to cyber crime annually, or 0.05 percent of its economy. To this </p><p>end, CCK has created the National Cyber Security Framework &amp; National Computer Incident </p><p>Response Team to handle cyber security issues. </p><p>Over the years, Kenya has been home to multiple African Regional hubs including, IBMs first </p><p>African Research lab, Nokias Africa Headquarters, Googles First Sub-Saharan Africa office </p><p>(outside of South Africa), etc. The Africa Virtual University also headquartered in Kenya with </p><p>a regional office in Dakar, Senegal and founded in 1997, is a Pan African Intergovernmental </p><p>Organization whose aim is to significantly increase access to quality higher education and </p><p>training through the innovative use of Information and Communication Technologies. The </p><p>AVU has graduated more than 43,000 students across Africa and established a wide-ranging </p><p>network of Open Distance and eLearning institutions in over 30 countries in Sub-Saharan </p><p>Africa since its inception. Further to this, Kenya has seen most of its higher education </p><p>institutions becoming leaders in ICT adoption, e.g. Strathmore and University of Nairobi who </p><p>have created innovation hubs. This serves as a demonstration to Kenyas commitment to apply </p><p>ICTs to economic development through infusion into academia. </p><p>In 2010, Kenya embarked on a ground breaking project to develop a Technology City at Konza </p><p>that hopes to attract increased foreign direct investment into ICT and will keep Kenya at </p><p>the technological edge and ensure it becomes the true hub of Africa. Konza City will, among </p><p>others, promote Business Process Outsou...</p></li></ul>