keli and consuelo project presentation craig slides

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Health Care Organizational Structure Vision: To be the national leader in healthcare by 2020 Core Values: Compassion Excellence Integrity Respect Teamwork Culture: Patient Focused Continuous Education and Improvements Lead through Change Strategic Growth Encourage and model core values and behaviors

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Page 1: Keli and Consuelo Project Presentation Craig Slides

Health Care Organizational StructureVision: To be the national leader in healthcare by 2020

Core Values:CompassionExcellenceIntegrityRespectTeamwork

Culture:Patient FocusedContinuous Education and ImprovementsLead through ChangeStrategic Growth Encourage and model core values and behaviors

Page 2: Keli and Consuelo Project Presentation Craig Slides

Organizational Behaviors

Safe EnvironmentGrowth Personal/Team/OrganizationalTeam /CollaborationMeaningful ConversationGoal Oriented/Key Strategies/Visual ManagementManaging Daily Improvements/Problem Solving/Accountability

Page 3: Keli and Consuelo Project Presentation Craig Slides

Leadership Style

Coalitional(Innovative and Development)Transformational (Creative and Encouraging)Servant (Empowering and Inspiring)Leading ChangeInvesting in StaffReward Power

Page 4: Keli and Consuelo Project Presentation Craig Slides

Team FunctionPatient Centered FocusMotivatedCollaborationProblem SolvingExperimentalCross FunctionalProactiveTransparentCommunication (Internal and External)

Page 5: Keli and Consuelo Project Presentation Craig Slides

Organizational Structure

Mechanistic Model

Specialization

Departmentalization

Centralized and Decentralized

Chain of Command

System

Clinical Shared Services Operations

Hospital Group

Physician Group Insurance

Group

Primary Care

Specialists

Page 6: Keli and Consuelo Project Presentation Craig Slides

Summary Contrast and Compare

Industrial Differences

Various In Size

Global, National, Local

Consumer Differences

Page 7: Keli and Consuelo Project Presentation Craig Slides

Themes for Success

Individual commitmentFocus on CustomerContinued Education and GrowthMarket AwarenessRewarding PowerConsistent GoalsSynergy

Page 8: Keli and Consuelo Project Presentation Craig Slides

Themes of Ineffectiveness

Operational SilosCommunication BarriersContracting SeparationsSuperiority ComplexesFear of ChangeAccountabilityPower Struggles

Page 9: Keli and Consuelo Project Presentation Craig Slides

Questions

Page 10: Keli and Consuelo Project Presentation Craig Slides

Specialty Lines Insurance StructureVision: Offer Sustainable, Applicable Coverage for Risks Outside the Mainstream

Core Values:Customer as Colleague Ease of Doing BusinessIntegritySupport Department Support Team

Culture:Agent FocusOngoing Growth & EducationProviding OptionsPolicy Retention

Page 11: Keli and Consuelo Project Presentation Craig Slides

Organizational Behaviors

Understanding Your RoleOngoing Growth & EducationUtilizing Resources/Team/DeptSetting & Achieving GoalsSolid Trail & Accountability

Page 12: Keli and Consuelo Project Presentation Craig Slides

Leadership Style

Transactional Accept & Achieve Goals for Reward Provide Support for Colleagues Flexibility in Process

Page 13: Keli and Consuelo Project Presentation Craig Slides

Team Function

Agent\Customer FocusedCollaborativeProblem SolvingQuestioning Status QuoFlexible \ Time & OutcomesTransparency \ Keep Team Informed

Page 14: Keli and Consuelo Project Presentation Craig Slides

Organizational Structure

Bureaucracy

Specialization

Departmentalization

Chain of Command

Marketing

Underwriting

Product

Claims

Executive