kel smith - the unintended consequences of inaccessible technology

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Presented by Kel Smith on September 26, 2013 at the fourth annual Center for Health Literacy Conference: Plain Talk in Complex Times.

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  • 1. Unintended'Consequences' What'We'Can'Learn'From'Digital'Outcasts' @kelsmith' #plaintalk2013'

2. h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC 3. U.S.C h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC 4. Historically,'' ''accessibility'has'' ''been'perceived'as'an'' ''aGerthought''the'' ''nal'bullet'point.'' ''Nice'to'have'if'we'' ''had'the'budget.'' 5. Accessibility'is'ugly ' Accessibility'is'expensive ' Accessibility'isn't'marketable ' Accessibility'isnt'innovaSve' 6. ~'Rich'Donovan' Return'on'Disability'and'M2Enabling'SummitC C 7. Designing'for''' ''extreme'' ''environments'' ''leads'to'' ''consumer'' ''innovaSon.' ~'Rich'Donovan' Return'on'Disability'and'M2Enabling'SummitC C 8. My'daughter'is'' ''capable'of'a'threeW' ''hour'tantrum'that'' ''leaves'your'ears'' ''ringing.'With'the'' ''phone'showing'' ''exactly'what'she' ''has'requested,'we'''' ''see'a'huge'reducSon'''' ''in'(her)'frustraSon."' 9. h"p://www.cnn.com/2012/04/29/showbiz/lost8voice/index.html?iref=obinsiteC 10. Doctors' ''frequently' ''make'incorrect'' ''assumpSons'' ''about'me' ''related'to'my'' ''intelligence'and'' ''my'ability'to'' ''funcSon'' ''independently.'' 11. How'much'do'you'agree'with'the'following' statement:'Most'healthWrelated'content' reects'an'understanding'of'what'its'like'to'be' a'blind'or'low'vision'paSent.' Strongly'agree' ' Somewhat'' Agree' ' Neither'agree'' nor'disagree' ' Somewhat' disagree' ' Strongly'' disagree' ' 100%' 78%' 12. For'blind'paSents'its'' ''nearly'impossible'to'dose'' ''medicaSon'properly.'A'' ''change'adverSsed'as'' ''being'great'for'the'sighted'' ''can'be'dangerous'for'us.'' For'blind'paSents'its'' ''nearly'impossible'to'dose'' ''medicaSon'properly.'A'' ''change'adverSsed'as'' ''being'great'for'the'sighted'' ''can'be'dangerous'for'us.'' 13. 250'medical'pracSces' 50%'would'complete' only'part'of'the' examinaSon' 14. 250'medical'pracSces' 20%'refused'to'book'an' appointment' 15. 250'medical'pracSces' 10%'employed'sta'who' were'adequately' trained'on'PWD' 16. ofCnotCdeliveringCqualityC clinicalCservicesCforCeveryC pa(entCtypeC Risks'' Costs'' ofCopera(ngCwithinCaC regulatedCsystemCofC sharedCservicesC 17. I'think'the'system'' ''has'been'very'' ''reacSve.'Its'' ''about'pueng'out'' ''res.' ~'Mike'Evans' MedicalCDirectorCofCHealthCDesignCLabC St.CMichaelsCHospital,CTorontoC 18. ~'Mike'Evans' MedicalCDirectorCofCHealthCDesignCLabC St.CMichaelsCHospital,CTorontoC In'Health'2.0'' ''we'are'seeing'the'' ''need'to'anScipate'' ''problems,'with'' ''paSents'driving' ''the'bus.' 19. Most'frustraSng'is'' ''waiSng'for'' ''something'that'we'' ''know'is'being'' ''researched,' ''knowing'that' ''we'won't'ever'have'' ''access'to'that'one'' ''thing'that'may'change'' ''our'child's'life.'' Most'frustraSng'is'' ''waiSng'for'' ''something'that'we'' ''know'is'being'' ''researched,' ''knowing'that' ''we'won't'ever'have'' ''access'to'that'one'' ''thing'that'may'change'' ''our'child's'life.'' 20. Accessibility'is'about' 'providing'fundamental'' 'human'services'to'' 'benet'more'people'in'' 'more'situaSons.' Accessibility'is'about' ''providing'fundamental'' ''human'services'to'' ''benet'more'people'in'' ''more'situaSons.' 21. Mason'is'very'social'and'nds'' ''social'interacSons'rewarding.'' ''New'learning'can'be'facilitated'' ''by'tasks'which'have'posiSve'' ''emoSonal'associaSons,'such'' ''as'music'and'arts'acSviSes'' ''used'as'reinforcers'for'' ''appropriate'eort.'' 22. is'a'conSnuum'by' which'people' adapt'to'their' environment' Competence' 23. makes'it'implicitly'clear'how' to'interact'with'an'object' Aordance' 24. reinforces'posiSve' behaviors'into' rouSnes' HabituaSon' 25. empower'people'to' surpass'their'level' IncenSves' 26. allows'for' ahributes'that' cannot'be' changed' Empathy' 27. I'make'the' ''people'in' ''my'design' ''pracSce'sit'in' ''wheelchairs'' ''and'use'walkers.'''' ''There'is'just' ''nothing'like' ''doing'it.' 28. 15%' 29. 15%'We'are'all'digital'outcasts' 30. ~'David'Green' FoundCofCAurolab,CdistributorCofC$2C lensesCforCcataractCpa(entsC Making'health' care'innovaSon' aordable'and' accessible'to' everyone' Compassionate' Capitalism' 31. (183s) chickpeas(514s) beans(552s) Goya Beans 32. ~'William'Gibson' ScienceCFic(onCWriterCandCAuthorCofCIdoruC C The'future'has'' ''already'arrived.'' ''Its'just'not'evenly'' ''distributed'yet.' 33. Thank'You' Kel.Smith@anikto.com'

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