keeping talent at the heart of your business: how to win at recruiting… · 2020-06-08 · keeping...

KeepingTalentattheHeartofyourBusiness:HowtoWinatRecruiting,RetentionandRedeploymentSpeakers:

§ AmyFinn,Director,Candidate Experience&Marketing,WinterWyman

§ LisaHufford,Founder&CEO,Simplicity Consulting

§ EricJaquith,SrDirector,Talent Acquisition Strategy,CDITalent&Technology

Solutions

§ PankajJindal,Co-Founder,Sense

Moderator:

§ AdrianneNelson,SeniorDirector,CCWP,StaffingIndustryAnalystsApril17,2018

SIA|StaffingIndustryAnalystsCorporateMembershipWebinar

StaffingIndustryAnalystsProductOverview


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Today’sSpeakers

§ AmyFinn,Director,CandidateExperience &Marketing,WinterWyman

§ LisaHufford,Founder&CEO,SimplicityConsulting

§ EricJaquith,SrDirector,TalentAcquisitionStrategy,CDITalent&Technology

Solutions

§ PankajJindal,Co-Founder, Sense

Moderator:

§ AdrianneNelson,SeniorDirector,CCWP,StaffingIndustryAnalysts


KeepingTalentattheHeartofyourBusiness


TALENTQUALITYMETRICS

§ Percentageofassignmentsthatengagementmanagerswould

rehirethecontingentworkerasacontingentworkerifable

§ Percentageofassignmentsterminatedbyengagementmanager

priortoscheduledenddateduetoperformance

§ Percentageofassignmentsterminatedbycontingentworkers

priortoscheduledenddate

§ Percentageofcontingentworkersconvertingtoemployeestatus

§ NetPromoterScore(NPS)forengagementmanagersatisfaction

withcontingentworkersattheendoftheassignment


Ofthetemporary

workersyou

place,

approximately

whatpercent...

#3R’sRecruiting,Retention&Redeployment

Source : SIA Staffing Firm Survey 2018

April 2018

Keeping Talent at the Heart of Your BusinessHow to Win at Recruiting, Retention, and Redeployment

AMY FINN Director, Candidate Experience

WinterWyman

ERIC JAQUITHSr. Director of Talent Acquisition

CDI Talent & Technology Solutions

LISA HUFFORDFounder & CEO

Simplicity Consulting

PANKAJ JINDALCo-founder

Sense

PANKAJ JINDALCO-FOUNDER

20-year staffing industry veteran

STAFFING ENTREPRENEUR


RECRUIT

REDEPLOY

RETAIN

Talent experience is the key to revenue growth and profitability

The first talent engagement platform built for the staffing industry.

ATTRITION DURING ASSIGNMENT

ATTRITION BEFORE JOINING

15%

Of consultants leave midway through a project.

5–20% Stay after completing a

project.

20%

RE-DEPLOYMENT RATE

Of consultants leave between offer and

deployment

UPTO UPTO BETWEEN

RECRUIT REDEPLOYRETAIN

Consultant engagement & loyalty within the staffing industry is broken

Staffing agencies are using disjointed applications to engage and retain Contingent Workers, but its broken.

GENERATION 3

Automation Engine - Have a pulse of your entire talent pool in real-time, and on a continuous basis

CONTRACTOR ENGAGEMENT

TALENT MARKETING

CANDIDATE EXPERIENCE

Introduction of more technology but disjointed & ineffective

GENERATION 2

Ad-hoc manner via tools that don’t scale.

GENERATION 1

Tod

ay5

Ye

ars

Ag

o W

ith S

en

se

NPS Point Solutions Marketing Automation

Involuntary Turnover

First day No-shows

Referrals

Re-deployment

Improving the Talent Experience may be your firm’s lowest hanging fruit for improving profitability


First day No-shows

Referrals

Re-deployment

Before

5% of candidates are

no-shows on the first day

7% of consultants leave

their assignment midway

8% of consultants get

re-deployed

12% referral rate



First day No-shows

Referrals

Re-deployment

Before






re-deployed

12% referral rate

After






re-deployed

28% referral rate


This will generate an additional ~$8.5M in revenue, ~$1.7M in additional gross margin


First day No-shows

Referrals

Re-deployment

Before






re-deployed

12% referral rate

After






re-deployed

28% referral rate


For your business, what is the most urgent problem that you would like to systemically

address?

POLL #1

First Day no-show

Attrition mid-way through assignment

Re-deployment

All





RECRUIT

REDEPLOY

RETAIN



Candidate Engagement Workflow

+3

+5

Information about benefits packages & perks

Hiring Manager profile

+1 Client Information

Message from the CEO and welcome to the Agency

DAY

SUBMISSION DATE

OFFER DATE

40% OF CANDIDATES LOSE INTEREST IF THEY DON’T HEAR BACK WITHIN A WEEK

FROM SUBMITTAL TO GETTING AN OFFER

RECRUIT RETAIN REDEPLOY


+3

+5





DAY

SUBMISSION DATE

OFFER DATE




+3

+5


Hiring Managerprofile



DAY

SUBMISSION DATE

OFFER DATE




+3

+5





DAY

SUBMISSION DATE

OFFER DATE



Would you recommend the agency to a friend or colleague, based on your interview experience?

NPS can also be sent on a recurring basis while the consultant is engaged with the agency

MONTH

3

6

9

12


NPS Workflow

NPS Workflow

NPS can be sent on a recurring basis while the consultant is engaged with the agency

MONTH

3

6

9

12


Would you recommend the agency to a friend or colleague, based on your interview experience?

What is your Net Promoter Score?

POLL #2

Under 30

30 to 60

Over 60

Don’t know





RECRUIT

REDEPLOY

RETAIN



On-boarding Workflow

1

7

How was your first day?

First week follow-up

Hiring feedback survey

-1 First day instructions

10

16 Payroll confirmation

DAY

UP TO 15% CANDIDATES DROP-OFF DURING THIS PROCESS

FROM GETTING AN OFFER TO GETTING STARTED

Congratulations and welcome aboard


1

7




Congratulations and welcome aboard 10

Tell us about your project


DAY




1

7





10Tell us about your project


DAY




On-boarding analyticsRECRUIT RETAIN REDEPLOY

Do you have a dedicated team or person in your company who is responsible for

Consultant Engagement?

POLL #3

Team

Person

None





RECRUIT

REDEPLOY

RETAIN



Redeployment Workflow

-27

-25

Tips for updating your resume

Tips for interviewing

-29

Update your resume and skills

Your project is coming to an end

DAY

-30

NEARLY 70% OF CANDIDATES FAIL TO GET RE-DEPLOYED

END DATE

-45 Expected end date

-10 Meet your hiring manager


What percentage of your temporary associates/consultants do you re-deploy?

POLL #4

10-20%

20-30%

30-40%

Over 40%

Question 1:

How have you prioritized the contractor experience?



WinterWyman





Question 1:


Focus on process



WinterWyman





Question 1:


Focus on process

Alignment and resourcing



WinterWyman





Question 1:


Focus on process

Alignment and resourcing

Scalability & consistency



WinterWyman





Question 2:

What best practices do you recommend?



WinterWyman





Question 2:


Regular check-ins



WinterWyman





Question 2:


Regular check-ins

Empathy



WinterWyman





Question 2:


Regular check-ins

Empathy

Good digital asset management



WinterWyman





Question 3:

How have you used automation to improve the talent experience?



WinterWyman





Question 3:


To improve efficiency



WinterWyman





Question 3:



To make the best of intentions a reality



WinterWyman





Question 3:



To make the best of intentions a reality

Closing data gaps & getting a more complete picture of talent



WinterWyman





Question 4:

What impact has prioritizing talent experience had on your business?



WinterWyman





Question 4:


Increased growth, referrals and brand experience



WinterWyman





Question 4:



Improved competitiveness in today’s tight talent market



WinterWyman





Question 4:



Improved competitiveness in today’s tight talent market

More placements, increased speed & responsiveness



WinterWyman





Q&A

CONTACT

[email protected]

www.sensehq.com

425.260.1078

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UpcomingSIAWebinars

§ StaffingIndustryReportAmericasMay8,2018§ BreakingThroughWebinarSeries:BuildingaHigh-PerformanceCultureMay22,2018

§ BreakingThroughWebinarSeries:TheDisciplineofTalentDevelopmentasaDriverofGrowthJune19,2018

§ StaffingIndustryReportEMEAJune20,2018§ BreakingThroughWebinarSeries:ExecutingonCompetitiveSalesandRecruitingPracticesJuly24,2018

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keeping talent at the heart of your business: how to win at recruiting… · 2020-06-08 · keeping...

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