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Profile

Kcreativez Inc provides:-

IT Consultancy

Software Solution and Mobile based Applications

Handle and support processes from

BPO/KPO/LPO/ITO/MRO/RPO sector.

H.R Solutions for various kinds of processes.

focused on both back office operations and software

development.

VISSION & MISSION

Vision

Kcreativez Inc looks to the future with the goal of providing outsourcing solutions to any and every kind of industry vertical.

Mission

Service Mission: To establish our self as most preferred organization to outsource any process or operation.

Social Mission: To be the most sort after among corporate society for its innovative approach and execution capability with ease.

Economic Mission: To operate the organization in secured financial growth, increasing revenue for our customers and clients.

Growth Mission: To have a presence in every industry vertical and provide any and every kind of outsourcing solutions in business.

Quality of service delivery is more critical

than customer acquisition.

Determined to eliminate customer’s

frustration and dissatisfaction.

Adding values to client's business.

Success in BPO industry depends on the

service provider's ability to gel with the

client’s process.

Strive for excellence.

OUR STRENGTHS

Surpassing client’s expectations every time. Making all kind of processes available from

domestic and international market in shortest possible time.

Providing all kinds of genuine processes with high payouts.

The ability of our team to handle process complexity confidently.

A trained team delivers what it takes to get expected result, with all the constraint factors into consideration.

Ability to provide comprehensive and satisfactory answers to all the questions of customers.

Making available all kind of resources required to run BPO/KPO Company.

Our reliable and zealous team committed to provide the best services to client.

Quick Adaptability to the client’s process. Availability of Space For immediate Expansion up

to 150 Seats.

It allows a wider customer base to do business with. It offers an economical means of reaching diverse and widely

distributed customer group. It fine tunes offerings to specific customer groups. It allows customers easy access to experts. It facilitates business round the clock and in any geography. It allows a company to avoid the overheads of brick and

mortar branches. The inbound call centers are built with the objective of

serving as an information center offering all the information that help customer to have a thorough understanding of products or services. This information center handles all customer inquiries. Information Requests & Inquiry is handled through-- Telephone Response, Website Response, Email Response etc

A Call center facilitates the flow of information from customer database to the telecommunication network operated by call center agents. Complete Post Switch technology setup is required in terms of Call switch routing.

ACD, CTI, CLI, scripting, call blending, predictive dialers, IVR, DNIS, CRM, Web based solutions and various other components required for running the call center as per business requirement.

Voice broadcasting is the delivery of a pre-recorded voice message to a live person, answering machine or both. It is, by far, the most cost effective form of contacting your customers, employees, groups and prospects.

Tie up with many BPO/KPO/LPO companies for

processes.

Have tie ups with domestic and international

companies directly for process outsourcing.

Have more than 75 Clients for process outsourcing and

sharing and more than 200 consultants database

throughout India and worldwide.

Robust & Innovative solutions.

Flexible applications and easy payment terms.

Reasonable charges and Commercials involved.

Long term Corporate Relationship.

Provide support on all kind of resources needed to

stand, walk and run.

Well qualified team of professional are there at your

service for complete and comprehensive pragmatic

solution.

Processes includes:- Inbound/ Outbound, Voice/Non-

voice based, Technical/Non-Technical,

Domestic/International, Backend/Upfront.

Cut down B.D & Marketing costs.

Take advantage of leading technology and network.

Be ahead of competition.

Gain peace of mind.

Advanced and additional features for the same price.

High payout process in easy reach.

Following are the salient features of call center solutions we

have implemented

ACD: Automatic Call Distributor feature finds out the

agent ready for the call & routes the call to that agent

automatically.

CTI: Computer-telephone integration is technology that

allows interactions on a Computer and a Telephone to

be integrated or coordinated.

CLI: Caller Line Identification.

IVR: Interactive Voice Response (IVR) systems allow

the publishing of corporate database information

through an interface familiar to everyone, the phone.

Call Recording: Call Recording Machine records all the

important calls to your Hard Disk manually with a push

of button.

Predictive Dialer: Predictive dialer capabilities increase

Run Multiple Campaigns Simultaneously! Run separate campaigns on the server simultaneously.

Supports AMD & SIT Frequency Detection! Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.

Sophisticated Call Processing features! Dial Next Number, 100 % digital call recording, Park Call, Web Call Back, Call Transfer, Third party Verification, Music or Message on hold etc.

Facilitates Calls Recording and Conferencing! Supports 100% digital agent wise call recording and multi-party call conferences.

“Real-time" Statistics and Reports (CDRs)! The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics.

BPO Services include live web chat, catalog order taking,

credit card processing, order entry, order tracking, up-

sell, cross-sell, product answering, basic and advanced

answering service, help desk services, high volume

support, appointment setting, customer service, dealer

locate & referral services, class & seminar registration

services, list cleaning services, subscription renewals &

sales, email answering services, technical support

services, direct response, multilingual & bilingual

services, total product fulfillment, and all variety of sales

and customer acquisition services. We deal in following

kinds of processes:-

Outbound Processes Inbound Processes Online customer support Telemarketing Blended Processes Application and Software Development Projects Voice and Non-voice based processes Back office Projects

We provide BPO Setup services to our clients, which

includes not just setting up of a BPO company but also

enrich it with all kinds of resources, needed to start and

run a company.

Our firm practices multiple tasks in various fields and

knows to apply different methodologies to recover

maximum business out of projects at hand.

We would like to share that Kcreativez Inc is serving into

BPO/KPO/LPO Industry in India from 2007. Kcreativez Inc

has tied up with US, UK, Canada, Europe, Australia and

Dubai Outsourcing companies to conduct and outsource

projects, both into the market with higher value of the

quality.

We are offering Voice Based/ Non voice Based, Inbound

/Out bound, Domestic/International, Technical/Non-

Technical Processes and Software development and SEO

Projects.

Outsourcing@kcreativez.com

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