kcp&l distribution automation training & support first quartile t&d insights august 21,...
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Bill Menge Director, SmartGrid. KCP&L Distribution Automation Training & Support First Quartile T&D Insights August 21, 2014. Safety Topic. Habits & Behavior Equally or more important than safety gear and PPE. Bubba you idiot! Where are your safety glasses?. Agenda. - PowerPoint PPT PresentationTRANSCRIPT
KCP&L Distribution Automation Training &
Support
First Quartile T&D InsightsAugust 21, 2014
Bill Menge
Director, SmartGrid
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Safety Topic
Habits & Behavior
Equally or more important than safety
gear and PPE
Bubba you idiot! Where are your safety glasses?
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Agenda
Distribution Automation Training at KCP&L
Distribution Field Intelligence & Tech Support (DFITS)
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Traditional KCP&L Distiribution Automation (DA) Training Methods
Presentations given at Service Centers using Powerpoint
Hands-On Equipment Training
Paper Handouts
PowerPoint Distributed by email
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Drivers for Training Enhancements
Refresher Training is Difficult Dynamic and Diverse Work Groups
Lack of “Personal Trainers” (Head Count)
D.A. Training Brings New Challenges Retention rate challenged due to complex applications Scheduling Obstacles Rapid rollout of new technologies Rapid rollout results in iterative D.A. processes and procedures
Access to Electronic Presentations is Cumbersome
KCP&L Merger From 24 counties to 47 counties Increased Work force by 45% overnight From 5 Service Centers to 18 Service Centers Plus additional work groups
WHY?
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Drivers for Training Enhancements
Lets not forget
COST SAVINGS
(Particularly since this is a benchmarking group)
WHY?
$$$$$$
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Solutions for Training Enhancements:E-Learning Features and Benefits
Cost effective Customized courses meets diverse user needs Leverages commonly used technology: PowerPoint
Ready and common electronic training repository Rapid Development and Deployment Results Tracking Ready Access to training “on the fly” Users assume accountability for refresher training Preserve and share valuable knowledge of subject
matter experts
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E-Learning Tools and Technology(Development and Hosting)
Development Tools
MS Power Point Articulate Studio: a PowerPoint add-in that converts ppt.
files into a standardized learning module. Articulate Studio Quizmaker – builds standardized tests to
be packaged with learning modules Photo/Editing tools: Photoshop, MS Movie etc. Cameras/ Camcorders Audio equipment – USB Microphones etc.
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E-Learning Tools and Technology(Development and Hosting)
Hosting Tools (how the courses are distributed)
OTC Learning Management Systems (LMS) - provides good tracking
• hosted by outside company or • installed and managed in house by IT
Dept
Stand alone modules: provides poor tracking
• SharePoint options• Vimeo: video sharing• DVD format
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E-Learning Development Cycle
1 SME Creates PowerPoint file
2 Photo’s, Video, and Narration added
3 Quiz module constructed and attached
4 Convert to Standardized Learning module
5 Load Course on to LMS Server
6 User Testing
7 Make Corrections or Roll out to employees
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E-Learning Example (Course Library)
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E-Learning Example (Course Library)
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E-Learning Example (Course Controls)
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E-Learning Example (Slide Outline)
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E-Learning Example (Course Outline)
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E-Learning Example (Sample Content)
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E-Learning Example (Sample Content)
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E-Learning Example (Video Insert)
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E-Learning Example (Quiz)
Lesson Plans, Learning Objectives and KNOWLEDGE CHECKS
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E-Learning Example (Quiz Score and Tracking)
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E-Learning Usage History (Circa 2011)
S&C IntelliRupter PulseClosers - 343 S&C TripSavers - 38 Radio Faulted Circuit Indicators - 11 Telemetric Website Training - 84 S&C Vista Gear - 31 Cooper Automated Reclosers - 25
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E-Learning Realities
Still Need Subject Matter Training Champion Build Once and Deliver Continually Easily modified
Still Need IT and Training Support Uses Garden Variety IT Skills Uses basic PowerPoint skills
Annual software fees Modest compared to most packages
Not a Substitute for hands-on learning Great for refresher training Tailored Delivery to meet PC-challenged user
Great for knowledge capture Still a Work in Progress
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What our users say…
"... all of the individuals that had a chance to see Steve's online course and actually touch the IntelliRupter thought the information was fantastic.” Tim Jones, Journeyman Lineman & Trainer
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What our Sponsors say…
Vice-President of Operations
“E-Learning is a valuable tool for all employees. We have used E-Learning during inclement weather days to assure productive use of time. This learning format assures consistent delivery in a short period of time. We preserve and share valuable knowledge of the subject expert that could be lost when they retire.”
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Current Challenges
Re-organization and maintaining accountability Train the “Training Developer” Updating queues for refresher timing Incorporation into Apprentice Programs
Resource time to review and update DA Engineering SMEs are not IT experts Question Handling
Inability to directly ask SME a question during training Ability to share answers to great questions
How often to hold a “live session” New Tools Available
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Potential New Tools
DA You-Tube Channel Fast and easy to prepare by SME Can share an answer with large audience quickly Probably challenging to control IT/Security Concerns
Web Presentation Tools (WebEx, Lync, etc) Table Applications
“If a picture is worth a thousand words, then narrated video is worth a thousand pictures.”…… Bill Menge (~1988)
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Distribution Field Intelligence &Tech Support
(DFITS)
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The “FENCE”
The “FENCE” is like a property line – extends into outer space
Your property is inside (TSM and SUBSTA); and
My property is outside (DIST)
Cross at y
our own ris
k!
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Traditional Smart Equipment
“Smart” and “communicating” equipment traditionally inside the fence
DA has introduced this equipment outside the fence Initial field technician allocation leveraged skill set of
the Substation (Instrument/Relay) Tech “Side Job” – quantities small, not too sophisticated Not as important as TSM and SUBST equipment Groups work on separate schedules Language changes at the “FENCE”
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The New World
“Smart” and “communicating” equipment is expanding quickly OUTSIDE the fence
The equipment is more complex Supported by Distribution Engineering (not Sys Prot) Variety of Communications Coordination across the fence is required or it affects
productivity DA Maintenance is now important DA Troubleshooting is different Need to understand TSM, SUBSTA and DA now
That’s a very sophisticated skill set
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DFITS Concept
Desire to create Field Tech that will focus on Distribution Automation Equipment Traditional Substation Tech skills focused inside fence
Work defined & prioritized by DA Engineering and Distribution Operations
Others in industry have similar roles – probably not a “new concept” – just different history Sent survey to benchmarking groups
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Questions, Answers and Discussion
Bill Menge
Director, SmartGrid
816-245-3926
T&D World Magazine Article Link:
http://m.tdworld.com/smart-grid/e-learning-keeps-workforce-current
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