Dealing Effectively With Change

Kuala LumpurOct 6th 2011

“Education is the most powerful weapon which you can use to change the world.” ― Nelson Mandela

Anyone who tells you they enjoy change…

should seek immediate professional help.

Attention

Influence

Control

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licious

Emotional Response to Perceived Negative Change

Stability

Immobilization

Denial

Anger

Bargaining

Depression

Testing

Acceptance

TimePassive

Active

Emoti

onal

Res

pons

e

Managing Positive Responses to Change

Uninformed Optimism

Informed Pessimism

HopefulRealism

Informed Optimism

Completion

CheckingOut

TIME

PESS

IMIS

M

8 Steps to the Change Process

Build an irresistible case for change

Create a strong sense of urgency

Create a clear vision for successful change

and communicate it relentlessly

Form a powerful guiding coalition

Plan for and celebrate small wins

Empower others to act

Institutionalize the change

Four antidotes to change resistance

1. Bring people face-to-face with the external pressures to change.

2. Engage change “zealots.”

3. Manage feelings & emotions.

4. Support the change with new tools, systems and training.

THANK YOUIf you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence