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[email protected] www.linkedin.com/in/karenhyder Twitter @karenhyder. Please respond to the Poll. Will you agree to participate? Yes. Of course! No. I'm multitasking. We'll see how it goes. Please respond to the Poll. List typical virtual session disasters - PowerPoint PPT Presentation

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Page 1: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

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Page 2: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

English language teacher ‘88- ‘93

Application software trainer ‘91-‘96

Classroom train-the-trainer trainer ‘95-‘99

Online train-the-trainer course designer and trainer ‘99

Advisor for CompTIA’s Certified Technical Trainer CTT+ ‘01-‘10

Online event producer, coach, trainer ‘99-‘13

Producer for The eLearning Guild Online Forums http://bit.ly/XCQVKJ ‘03-‘13

The eLearning Guild Thought Leaders Webinars http://bit.ly/auBVUJ ‘09-‘13

Co-wrote The eLG’s Handbook on Synchronous e-Learning http://bit.ly/Y6Z760

‘07

Development of CompTIA’s Certified Technical Trainer CTT+ VCT certification http://bit.ly/kNXwIa

‘08

Wrote and recorded Up and Running with WebEx Training Center for lynda.com course library

‘12

[email protected]/in/karenhyder Twitter @karenhyder

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Page 3: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Will you agree to participate?

• Yes. Of course!

• No. I'm multitasking.

• We'll see how it goes.

Please respond to the Poll3

Page 4: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

List typical virtual session disasters

Identify solutions to mitigate or solve

problemsDetermine which solutions are best solved

by the presenter or by the producerAbout the producer role in The eLearning

Guild’s Online Forums

Please respond to the Poll4

Page 5: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Please type in the Chat pod below or shout out?

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Page 6: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

http://en.wikipedia.org/wiki/Montparnasse_derailment

Some disasters are avoidable

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Page 7: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

If you knew then what you know now… what should you have done?OR would you do differently?

Would it be possible for you to actually do that?

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Please type in Chat or shout out?

Page 8: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

What happened Possible solution Could you do it?

Presentation file wouldn’t upload

Resave the file with a new name and reupload

Audio stopped working Restart audio broadcast

5 participants could not get audio working

Chat to each to give instructions on how to setup/fix

In demo mode, screen froze. Couldn't stop sharing. Couldn’t type in chat

Show a poll ask question then, CTRL+ALT+DEL

Internet connection failed

Login on a second computer and on separate network

Solving problems in online sessions

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Page 9: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Questions

Please type in Chat or shout out ?9

Page 10: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

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Page 11: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Not disasters, but what are some tasks that can be cumbersome for the presenter?

? Please type in the Chat pod below or shout out

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Page 13: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

We’re talking about virtual online training

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Page 14: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Trainer

Participants

Content

Software

Producer

What does the Producer do? Please type in Chat or shout out

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Page 15: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

What needs to happen? Can presenter do it?

Can s/he do it quickly?

Monitor chat

Organize participants into specific breakout groups

Locate and paste URL to assignment

Turn on Enhanced participants rights

Transfer handout file

Identify open mics and mute them

Clear status indicators

Respond to technical or administrative questions

Provide verbal software instructions to participants

Can you do it? Can you do it quickly?

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Page 16: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

What happens when the presenter is not comfortable using the features?

Please type in Chat or shout out?16

Page 17: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Are overwhelmed by software features

Can't clearly articulate instructions

to participants

Leave out the

activities that are too difficult to

use

Aren’t able to respond to participant

issues

Give unclear messages

Get bogged down in

technology

Fail to get feedback from

participants

Miss the point!

Lose credibility

Frustrate learners

Suffer awkward moments

Waste time

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Default to lecture

Focus on the wrong things

Are afraid

Page 18: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

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Rehearse with presenter

Introduce presenter“Volunteer” to

participateServe as wingmanEscalate questions to

presenterFacilitate polls

Provide comic reliefInterview presenterOffer tutorial infoRemindBack up sharing

optionTread waterTurn on recorder

Page 19: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Producer provides a template for the presenter to plug into

Prep 1Immersio

n

Prep 3Click

through slides, test

everything. Tweak slides.

Prep 2 Working session

Update draft

considering software F

inali

ze

Host introductio

n and tutorial

Presentation

Q&A, Wrap up and survey

Rehearse

Follow up

Create session

Login early

Identify software, presenter, topic,

date

Write session description, draft

slides

schedule

Start

End

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Page 20: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Prep 1

Review features,

discuss needs, test audio.

Prep 2

Upload and test draft filesCreate polls.

Address presentation

skills and verbal

messaging.

Prep 3

Upload newest file.

Click through and practice interactions. Make final edits and reupload.

Pull together slides, images, poll

questions and script messaging

Adapt materials to suit interface. Add

producer recommendations.

Add prompts to slides. Fill in script.

Talk through slides one more time. Print slide file and handout

for reference.

Pre-session

Login 30 minutes early for setup and

final test. Adjust audio

levels.

Present session with Host support

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Page 21: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Questions

Please type in Chat or shout out ?21

Page 22: karen@karenhyder linkedin/in/karenhyder Twitter @karenhyder

Contact me:[email protected]/in/karenhyder Twitter @karenhyder

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