Karen Karen DirekzeDirekze

AdministratioAdministrationn

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Career Career ObjectiveObjective

Administrative Assistant

HIGHLIGHTS OFHIGHLIGHTS OF QUALIFICATIONSQUALIFICATIONS

More than 5 years extensive experience in all aspects of office administration

Knowledgeable in office procedures and expertise in preparing, reports, memos, and correspondence

Demonstrated ability to quickly respond to internal and external client inquiries and diplomatically resolve client complaints

Excellent communication, organizational, and problem solving skills with the ability to work independently as well as a part of a team

Highly adaptable, welcomes challenges, responsible and committed to personal and professional development

Detail oriented, multi-tasker with ability to work well under pressure and meet deadlines

Computer SkillsComputer Skills

Word Excel Power Point Outlook Lotus Notes Internet Adobe Acrobat Various other softwares

- Human Resource Information System, and CRM

RELEVANT EXPERIENCERELEVANT EXPERIENCE Reception / Customer Service Answered telephone calls, transferred calls and

dealt with the callers queries in a courteous and prompt manner therefore raising company profile

Directed client support inquiries - provided detailed and accurate information booked appointments, and addressed customer complaints

Operated office equipment including fax and photocopy machines, printers and Supervised its maintenance ensuring consistent effective function

Responsible for booking and organizing rooms for meetings, seminars, and information sessions and ordering food

RELEVANT EXPERIENCERELEVANT EXPERIENCE

Administration / Clerical Provided expedient and efficient support to a fast paced tax team including

scheduling meetings, coordination of seminars, corporate travel and hotel arrangements ensuring effective office operation

Facilitated and coordinated an inter-office move of 32 people, including coordination of staff, contractors and other outside vendors in a timely and organized fashion

Maintained inventory of office supplies and re-ordered in time to avoid shortages; also performed regular cost analysis and cost savings on purchase of lunchroom, office and postage supplies

Implemented and maintained file retention policy for both on and off-site storage for the company in accordance with Receiver General Guidelines

Distributed mail appropriately and in a timely manner which assisted sales team with prompt and resulted in customer satisfaction

Entered and updated information into computerized system and sent out notices, letters and website updates, within limited time frame in order to meet company’s objective

Set up and maintained filing system that resulted in quick and easy retrieval of documents and useful information supporting the facilitation of cross-functional teams

Managed client information; assisted with data entry in monthly and bi-monthly billing process for clients with pre-authorized payment

Managed calendars and daily activities for a team of professionals and also dealt with lost and found inquiries

WORK EXPERIENCEWORK EXPERIENCE

CSR – Client Service Representative (Teller) 2010 -

Present Royal Bank of Canada, Toronto

Administration Clerk and Ticket Accounting Clerk 2009Keith Bagg Group (recruitment agency), Toronto GO TRANSIT, Toronto

Accounts Payable and Receivable Clerk, and Traffic Clerk (Contract) 2007 - 2008Royal Specialty Sales, Toronto

Administrative Support / Accounting Clerk 2004 - 2007 (Recruitment Agencies - Office Team and Personnel Opportunities, Toronto)

Prowis, Toronto Price Metrix, TorontoHouse of Metals, Toronto Envision Sales, TorontoOntario Real Estate College, Toronto MindShare, Toronto

Revisions Supervisor/ Central Poll Supervisor / Ballot Officer 2003 – 2010

Elections Canada, Elections Ontario, City of Toronto Municipal, Toronto

Administrative and Accounting Clerk (Contract) 2003 - 2004

Cowperthwaite-Mehta, Toronto

Administrative Clerk, Office Supervisor 1992 – 2001, -2002 - 2004

East End Taxi, Toronto

Administrative / Office Services Coordinator and Accounting Clerk 2001 - 2002

Sinclair-Cockburn Financial, Toronto

WORK EXPERIENCEWORK EXPERIENCE

EDUCATION AND EDUCATION AND PROFESSIONAL PROFESSIONAL DEVELOPMENTDEVELOPMENT

Certificates: Simply Accounting (Windows) Centennial College, Toronto

1997

Workplace Hazardous Materials Information System (WHMIS)

Industrial Safety Trainers, Toronto 2008

VOLUNTEER WORKVOLUNTEER WORK

Executive Board Member, Concerned Citizens for the Quarry Lands Development, Toronto

Volunteer - Walk for Life, SNAP, Fashion Cares, Aids Committee of Toronto (Security), Toronto

Volunteer - Fundraising events – Birchmount Bluffs Neighbourhood Community Centre, Toronto

REFERENCES AVAILABLE UPON REQUEST

Letters of Recommendation

Thank you for your time and consideration.