kamloops & area seniors' quick guide

1st Edition

Kamloops & Area

Seniors’ Quick Guide

Welcome

2 Kamloops & Area Seniors’ Quick Guide

Welcome to the 1st Edition of the Kamloops and Area Seniors’ Quick Guide. This comprehensive resource outlines programs and services in Kamloops for seniors and focuses on the following areas: Safety, Health, Well-Being Support, Food and Dietary Needs, Housing, Transportation, Finance and Legal.

The development of this guide is from the leadership of the Seniors Advisory Committee from the City of Kamloops, Chartwell and United Way Thompson Nicola Cariboo.

We would like to thank the following organizations for their valuable support in the production of this guide: The Thompson Region Division of Family Practice, SharedCare Partners for Patients, and ONCORE Central Services.

*The 1st Edition of the Kamloops and Area Seniors’ Quick Guide was printed in 2014. Info may change from the time of publication.

For questions about this guide contact:

Nicole Beauregard Seniors Advisory CommitteeCity of Kamloops910 McGill Road Kamloops, BC V2C 1H5 Phone: 250.828.3653 Email: [email protected]

For info on any of the supporters visit:

United Way: www.unitedwaytnc.caChartwell: www.chartwell.comCity of Kamloops: www.kamloops.caONCORE: www.kamseniorsoutreach.caThompson Region Division of Family Practice: www.divisionsbc.ca/thompson-regionShared Care: www.bcma.org/partners-patients

Kamloops & Area Seniors’ Quick Guide 3

Safety ...........................................................................................................4Alarm Systems ...........................................................................................5Community Services ...............................................................................5

Health ..........................................................................................................8Foot and Nail Care Services...................................................................9 Health Facilities and Walk-In Clinics ...................................................9Additional Health Resources ................................................................12Home and Community Care Services ...............................................22Home Support Alternatives ..................................................................23Medical Equipment & Supplies ...........................................................24Orthotics/Prosthetics ..............................................................................26Pharmacy Delivery ...................................................................................27

Well-Being Support Services .......................................29Self-Help and Counselling/Support Services .................................30Groups and Activities ..............................................................................35

Food and Dietary Needs ....................................................38Grocery, Shopping and Meal Services ..............................................39

Housing .....................................................................................................41Assisted Living ...........................................................................................42Independent Residences and Apartments .....................................43Respite Services ........................................................................................47Residential Support Services ................................................................48

Transportation ................................................................................51

Financial and Legal ...................................................................55Financial Services and Supports .........................................................56Legal Services and Supports ................................................................59Educational Services and Supports ...................................................60

Welcome Table of Contents

Safety

4


Safety

Alarm SystemsKamloops Alarm and Electric Ltd.Provides an end-to-end, total solution approach to fire & security requirements that can address system design, production, installation, service, monitoring and continuing customer care

Phone: 250.374.2577Website: www.kamloopsalarm.com

LifeCallProvides personal medical alarms to those in need with security, 24 hours a day

Phone: 1.800.661.5433Website: www.lifecall.ca

LifelineEasy-to-use personal response service that lets you summon help any time of the day or night - even if you can’t speak

Phone: 250.374.3540Website: www.lifeline.ca

Medic AlertMedical ID Jewelry

Phone: 1.800.668.1507Website: www.medicalert.ca

Sage Security SystemsLocally owned and operated full-service installation and monitoring security company

Phone: 250.374.1146Website: www.sagesecurity.ca

Community ServicesEMERGENCY POLICE/FIRE/AMBULANCE

Phone: 911

4

Safety


Aboriginal Patient NavigatorsSupport to aboriginal patients at Royal Inland Hospital

Phone: 250.314.2100 Local 3109

AmbulanceNon-emergency without medical appt. $80 fee

Phone: 250.374.5937

AmbulancePatient transfer to medical appt. $80 fee

Phone: 1.800.661.2257

City of Kamloops/Crime Prevention SafetySeniors Safe Tea Parties – combined talks with RCMP and Transportation Coordinator that focus on pedestrian and scooter safety, personal safety and security, frauds and scams

Phone: 250.828.3500

Crisis Line – Urgent ResponseKamloops Mental Health & Addiction Services Intake Urgent Response Team and After Hours Response Services (Provided through the Interior Health Authority)

Phone: 250.377.0088

Doctors Taking New PatientsPhone: 250.374.5111 (Royal Inland Hospital)

Fire (Non-emergency)Phone: 250.372.5131

ONCORE Central Services (formerly Seniors Outreach Society)Provides emergency suites for seniors in crisis

Phone: 250.828.0600Website: www.kamseniorsoutreach.com

Safety


RCMP (Non-emergency) Phone: 250.828.3000

RCMP Victim ServicesFrom a call for help, to the investigation of a crime, to an offer of a referral, police work in close partnership with victim services organizations to ensure victims of crime receive the support they need without delay

Phone: 250.828.3000

Seniors’ Guide to Federal Programs and ServicesProvides clear, accurate, up-to-date information on federal programs and services in the area most critical to seniors’ well-being

Phone: 1.800.622.6232

Seniors Health Care SupportProvides support to senior’s who have experienced challenges through the health care or residential support systems

Phone: 1.877.952.3181

Victims Services Info LineProvides information and support for all victims of crime

Phone: 1.800.563.0808Website: www.victimlinkbc.ca

Victim Services Program BC Centre for Elderly Advocacy and SupportSupport to adults 50+ who have experienced or are vulnerable to abuse/victim of crime

Phone: 1.866.437.1940Website: www.bcceas.ca/programs/sail/

8

Health


Health

Foot and Nail Care ServicesAt Home with LisaMobile foot care service

Phone: 250.828.7143

Classic Foot CareMobile foot and hand care services

Phone: 250.374.8147 and 250.320.9497

Forever Feet Footcare Ltd.Mobile foot care services by a licensed practical nurse

Phone: 250.554.4500Website: www.foreverfeet-footcare.ca

Happy FeetMobile foot care service

Phone: 250.573.3999 Website: www.happyfootcare.ca

In Home Foot CareMobile foot care service

Phone: 250.571.3703

Health Facilities and Walk-In ClinicsHill Top HouseFor individuals with a serious and persistent mental illness who require a longer stay in facility to develop the knowledge and skills to move to a higher level of independence (provided through the Interior Health Authority)

Phone: 250.376.3788


Health

Hillside CentreProvides services to both adults and elderly individuals with acute illness and/or severely dysfunctional behaviours who cannot be cared for in the psychiatric system in their own area (Provided through the Interior Health Authority)

Phone: 250.314.2700

Kamloops Downtown Health CentreEach centre has an interdisciplinary healthcare team that provides a range of services in a single site – i.e. a checkup with your family doctor, a visit to a physiotherapist, pharmacist, or public health nurse

Phone: 250.851.7954

Kamloops Home & Community CareOffers a variety of at-home and community services to people with acute, chronic, palliative or rehabilitative health care needs (Provided through the Interior Health Authority)

Phone: 250.851.7900

Kamloops Mental Health and Addictions Services – Kamloops Urgent Response Team (KURT)Addiction Counselling serves adults concerned about substance abuse. Mental Health Counselling assists clients with depression, anxiety or adjustment issues and includes assessment, consultation and individual/group treatment (Provided through the Interior Health Authority)

Phone: 250.377.6500

Kamloops Public Health Services/Health UnitDelivers core programs for public health that broadly cover the areas of health improvement, prevention of disease, disability and injury, health emergency management, and environmental health

Phone: 250.851.7300


HealthHealth

Kamloops Urgent Care ClinicWalk-In Medical Clinic

#4-910 Columbia StreetPhone: 250.371.4905

NorKam Health Care CentreWalk-In Medical Clinic

370 Tranquille RoadPhone: 250.376.9595

Overlander Extended Care/Liberty ManorA 9-bed unit specifically designed for the very medically complex residents who require specialized care (e.g. ventilated and tracheotomy residents) (Provided through the Interior Health Authority)

Phone: 250.554.2323

Ponderosa Community RespiteTwelve private respite rooms (available for clients in the community to use on a short-term basis) (Provided through the Interior Health Authority)

Phone: 250.374.5735

Ponderosa LodgeThe beds at Ponderosa are “short term” only and consist of:

68 FAB (First Appropriate Bed) - these residents are waiting for a permanent bed in a residential care facility

68 PTH (Pathway to Home) – these include convalescent care beds as well as respite care. (Provided through the Interior Health Authority)

Phone: 250.374.5671

Royal Inland HospitalPhone: 250.374.5111


Health

South Hills – Centre for Psychiatric RehabilitationConsists of two - 20 bed units specifically designed for the treatment of adults with serious and persistent symptoms of mental illness (Provided through the Interior Health Authority)

Phone: 250.554.5590

Summit Medical ClinicWalk-In Medical Clinic

1380 Summit DrivePhone: 250.374.9800

Additional Health ResourcesALS Society of BCSupport for ALS patients and their caregivers

Phone: 1.800.708.3228Website: www.alsbc.ca

ASK Wellness CentreAwareness, education, advocacy, housing support, support for those with HIV/AIDS and Hepatitis C

Phone: 250.376.7558

Acquired Brain Injury ProgramHelps families, caregivers, and staff in supporting individuals with brain injury and in understanding and managing the changes to their family that may occur after brain injury (Provided through the Interior Health Authority)

Phone: 250.377.6500 Ext. 4090

Alcohol & Drug Information & Referral ServicesCertified information and referral specialists respond to inquiries on all aspects of alcohol and drug use and misuse. 24/7 Service provided

Phone: 1.800.663.1441


HealthHealth

Allergy/Asthma Information AssociationRegistered charity dedicated to helping allergic individuals and their families

Phone: 250.764.7507Phone: 1.877.500.2242Website: www.aaia.ca

Alzheimer Society of BCProvides information and support in the personal and social consequences of Alzheimer’s disease and other related dementias

Phone: 250.377.8200Website: www.alzheimerbc.org

Arthritis SocietyConducts research and provides care, education and advocacy for people with arthritis

Phone: 1.800.321.1433Regional Coordinator: 250.868.8643Website: www.arthritis.ca

BC Brain Injury AssociationProvides a voice to promote a better quality of life for those with acquired brain injury: educate, prevent, support

Phone: 1.877.858.1788Website: www.bcbraininjuryassociation.com

BC Cancer AgencyProgram that provides cancer care for people of BC

Phone: 250.314.2734 (Royal Inland Hospital Cancer Centre in partnership with BC Cancer Agency)Website: www.bccancer.bc.ca


Health

BC Epilepsy SocietyProvides information and referral, support services to people with epilepsy

Phone: 1.877.734.0873Website: www.bcepilepsy.com

BC Health Guide Nurse/Pharmacist LineSpeak with a nurse any time of the day or night; on weekdays, you can speak to a dietitian about nutrition and healthy eating; at night we have pharmacists available to answer your medication questions

Phone: 811Crisis Line: 250.810.6789Website: www.healthlinkbc.ca

BC Lung AssociationProvides information on lung diseases

Phone: 1.800.665.5864Website: www.bc.lung.ca

BC Lupus SocietyProvides education and support to people affected by lupus

Phone: 1.866.585.8787Website: www.bclupus.org

BC Paraplegic AssociationHelps people with spinal cord injuries adjust, adapt and thrive by providing answers, information and community experiences

Toll Free: 1.877.324.3611

BC Seniors’ GuideInformation and resources to help Seniors plan for and live healthy lifestyles

Phone: 1.877.952.3181Website: www.gov.bc.ca/seniorsguide


HealthHealth

BC Seniors’ Medication InformationDrug information service for the public

Phone: 1.800.668.6233

BC Spinal Cord InjuryAssists people with spinal cord injuries or related physical disabilities

Phone: 1.800.689.2477 (SCI BC Infoline)Website: www.sci-bc.ca

CNIBCanadian National Institute for the Blind. National, community-based registered charity committed to vision health

Phone: 250.374.8080Website: www.cnib.ca

Canadian Cancer SocietyProvides information, resources and support for cancer patients and their families

Phone: 250.374.9188Website: www.cancer.ca

Canadian Diabetes AssociationPromotes health through research, education, services and advocacy

Phone: 1.800.226.8464Website: www.diabetes.ca

Canadian Liver FoundationImprove public awareness and understanding of liver health and liver disease, raise funds for research and reach out to liver disease patients and their families

Phone: 1.800.856.7266Phone: 1.800.563.5483Website: www.liver.ca


Health

Canadian Mental Health Association – Kamloops BranchSupports the resilience and recovery of people with mental illness through advocacy, education, research and service

Phone: 250.374.0440Website: www.kamloops.cmha.bc.ca

Cardiac Health Foundation of CanadaSupports cardiac rehabilitation, advocacy of prevention and education

Phone: 416.730.8299 (Toronto)Phone: 250.314.2142 (Royal Inland Hospital Vascular Improvement Program)Website: www.cardiachealth.ca

Cerebral Palsy Association of BCProvides support, education and information throughout BC through advocacy, networking, education, government relations activities and implementing programs for individuals with cerebral palsy

Phone: 1.800.663.0004Website: www.bccerebralpalsy.com

Community Living BCDelivers supports and services to adults with developmental disabilities and their families in British Columbia

Phone: 250.377.4444After-Hours Emergency: 1.800.663.9122

Crohn’s & Colitis FoundationWorks to cure Crohn’s disease and ulcerative colitis and improve the lives of children and adults affected by these chronic diseases

Phone: 250.376.4090Website: www.ccfc.ca


HealthHealth

Denturist Association of BCProvides information on dentures and where you can find a local denturist

Phone: 604.582.6823Website: www.denturist.bc.ca

Diabetes Education ProgramProvides education to increase diabetes awareness and prevention, and help individuals with diabetes manage their condition effectively including insulin adjustment

Phone: 250.314.2457

Dial-A-DieticianProvides nutrition information, counselling and advice based on most current sources by registered dietitians

Phone: 1.800.667.3438

Heart and Stroke FoundationPromotes the health of Canadians through research, education, services and advocacy

Phone: 250.372.3938Website: www.heartandstroke.bc.ca

Home & Community CareHelp to remain at home, transition to full time professional care in a residential facility and respite for caregivers

Phone: 250.851.7900 (Interior Health Authority)

Interior Health AuthoritySupport for: Abuse and Neglect, Falls and Injury Prevention, Immunization, Tobacco Use, Brain Health (Dementia), Hearing Health and more

Phone: 250.851.7300 (Health Unit)


Health

Kamloops Aboriginal Friendship Centre SocietyDoctor is at centre Mondays, Wednesdays and Fridays and you can call to book an appointment

Phone: 250.376.1296

Kamloops Hospice AssociationEnhances the quality of life of persons and their families facing death and bereavement through skilled and compassionate physical, emotional and spiritual care in the setting of the individual’s choice

Phone: 250.372.1336Website: www.kamloopshospice.com

Keep on MovingSupport for exercise programs for older adults

Phone: 250.828.3500Website: www.keeponmoving.ca

Kidney Foundation of Canada (BC)Committed to patient services, public education, organ donation awareness, peer and community support and communications

Phone: 1.800.567.8112Website: www.kidney.bc.ca

King Street CentreProvides acute counselling, case management, assertive community treatment, rehabilitation, psychology, urgent response and mental health emergency services, and central intake (Provided through the Interior Health Authority)

Phone: 250.376.7855

MDS LabInland Lab Mobile Clinic:

Phone: 250.374.1644

North Shore Location:

Phone: 250.376.4101


HealthHealth

Medical Services PlanProvincial medical and drug coverage information

Phone: 1.800.663.7100Website: www.health.gov.bc.ca/msp

Multiple Sclerosis SocietyProvides information, support counselling, referral and advocacy services to people with MS and their families

Phone: 250.314.0773Website: www.mssociety.ca/kamloops

Muscular Dystrophy CanadaEnhance the lives of those affected with neuromuscular disorders by continually working to provide ongoing support and resources while relentlessly searching for a cure through well funded research

Phone: 1.800.366.8166Website: www.muscle.ca

Organ Donor RegistryProvides information regarding organ donor registration, including the on-line application

Phone: 1.800.663.6189Website: www.transplant.bc.ca

Osteoporosis CanadaEducates, empowers and supports individuals and communities in the prevention and treatment of osteoporosis

Phone: 1.800.463.6842Website: www.osteoporosis.ca

Parkinson Society British ColumbiaAddresses the personal and social consequences of Parkinson’s disease through advocacy, education, community outreach, scientific research and public awareness

Phone: 1.800.668.3330Website: www.parkinson.bc.ca


Health

Personal Supports Information LineToll-free service directs callers from BC to provincial government programs that may provide equipment and assistive devices for persons with disabilities

Phone: 1.888.818.1211Website: www.personalsupports.bc.ca

PharmaCareProvincial program that provides financial assistance to BC residents for eligible prescription drugs and designated medical supplies

Phone: 1.800.663.7100Website: www.health.gov.bc.ca/pharmacare

Phoenix CenterProvides detox, support, treatment, education, prevention and advocacy to those impacted by problematic substance abuse

Phone: 250.374.4634Website: www.phoenixcentre.org

Physical Activity LineBritish Columbia’s primary physical activity counselling service & your FREE resource for practical & trusted physical activity & healthy living information

Phone: 1.877.725.1149Website: www.physicalactivityline.com

Ponderosa Day ServicesBath Program 12:00 to 14:30 Monday - Friday (Provided through the Interior Health Authority)

Phone: 250.374.5671


HealthHealth

Prostate Cancer Canada NetworkAssists individuals and their families understand and cope with prostate cancer by providing up to date medical information and individual support

Phone: 250.376.4011 (Larry Reynolds)Website: www.prostatecancer.ca

Royal Inland HospitalPhone: 250.374.5111Crisis Counselling Line: 250.376.1948

Seniors Health Care Support LineFor seniors who have issues accessing health care services or with the health care they receive

Phone: 1.877.952.3181

Telecommunications Device for the DeafProvides information related to Telecommunications Devices for the Deaf

Phone: 1.800.667.4770

Thompson Region Division of Family PracticeTo connect with a family doctor

Phone: 250.372.1621

Veterans Affairs CanadaProvides all information related to programs and services offered to Veterans in Canada

Phone: 1.866.522.2122Website: www.veterans.gc.ca


Health

Home and Community Care ServicesAdult Day ProgramDesigned to help individuals to remain at home while supporting caregivers by providing a range of health, personal, social and recre-ational services in a safe and caring environment (Provided through the Interior Health Authority)

Phone: 250.851.7900

Assisted LivingProvides housing, hospitality and personal care services for those who are unable to live at home independently but do not need 24-hour nursing care (Provided through the Interior Health Authority)

Phone: 250.851.7900

Community Home Care NursingNurses provide care to clients who may need acute, chronic, palliative or rehabilitative care (Provided through the Interior Health Authority)

Phone: 250.851.7900

Community RehabilitationProvides treatment and strategies to optimize functional abilities at home (Provided through the Interior Health Authority)

Phone: 250.851.7900

Facility Care InformationProvides information and resources related to Facility Care (Provided through the Interior Health Authority)

Phone: 250.851.7900

Health Services for Community Living (HSCL) A Home and Community Care program that provides health services assessment, planning, and care supports to youth and adults with developmental disabilities and their families and caregivers (Provided through the Interior Health Authority)

Phone: 250.851.7300


HealthHealth

Home Support (MSP)Help with activities such as bathing and dressing (Provided through the Interior Health Authority)

Phone: 250.851.7900

Long Term Care (MSP)For adults who can no longer live safely or independently at home. Includes both long term and short term bed (Provided through the Interior Health Authority)

Phone: 250.851.7900

Home Support AlternativesCommunity Care Home SupportHome and community care services offered through Interior Health

Phone: 250.851.7949

Everything OrganizedService offers downsizing, moving, liquidation of estate, etc,

Phone: 250.374.2402Website: www.everythingorganized.net

High Country Health CarePrivate service that offers home health care supports

Phone: 250.376.7417

Hinke FlorisPersonal care, housekeeping, driving to appointments (Private Service)

Phone: 250. 372.5815


Health

In-Home Care Inc.Provides personal care, companion care, respite care, housekeeping, meal preparation, laundry and ironing, and assisted transportation. Short-term 24-hour care is possible if full-time attention is required (Private Service)

Phone: 250.851.0078Email: [email protected]

Lana FaryaukMobile senior care services (Private Service)

Phone: 250.554.4710

Nurse Next DoorOffers a wide range of one-on-one home care services in Kamloops (Private Service)

Phone: 250.377.0011Website: www.nursenextdoor.com

We Care Home Health ServiceProvide services that help people to stay safe, comfortable and as independent as possible wherever they live – at home or in a long-term care or retirement community. We also provide relief for family and friends who act as caregiver, helping them with the assistance and support their loved ones need and the peace of mind they need (Private Service)

Phone: 250.851.2911Website: www.wecare.ca

Medical Equipment and SuppliesCanadian Red Cross (HELP Depot)Mobility equipment and bath aids (Free service with a referral from a medical professional)

Phone: 250.372.2334


HealthHealth

Charvet Respiratory Inc.Medical and hospital equipment (Private)

Phone: 250.374.5383

Kamloops LegionLending supply of scooters, walkers and crutches for veterans (Free)

Phone: 250.374.1742

Kipp-Mallery Home Health Care CenterOffers supplies and services related to health care. Located next to Kipp- Mallery Pharmacy

Phone: 250.372.0842

Manshadi PharmacyProvides home health product and medical equipment and supplies as well as rentals of a variety of medical equipment

Phone: 250.372.2223

MEDIchairA full service home medical equipment establishment offering a full range of home medical equipment and supplies and services

Phone: 250.571.1456

Medigas (Praxair)Oxygen service and supplies

Phone: 250.851.2702Toll Free: 1.866.446.6302

Ministry Housing and Social Development Health Assistance BranchProvide support with medical equipment and supplies to clients currently receiving income assistance

Phone: 1.866.866.0800


Health

Mountain Medical Equipment and Supplies Inc.Offers medical equipment and supplies to Kamloops and surrounding areas

Phone: 250.828.6682

OxyLife Respiratory ServicesOxygen service and supplies

Phone: 250.828.6726

VitalAireOxygen service and supplies

Phone: 250.374.6333

Orthotics/ProstheticsBalanced Foot CareOffer treatments through the use of custom-made orthotics, over-the-counter insoles and orthopedic shoes

Phone: 250.377.3433Website: www.balancedfootcare.com

Certified Prosthetics & OrthopedicsProvide design, fabrication and fitting of prosthetics and orthotics

Phone: 250.828.7886Website: www.certifiedpo.com

Davidson, John V. Dr.Provides assessment and fittings for orthotics

Phone: 250.374.3226

Dewitt, Stephen Dr.Podiatrist

Phone: 250.374.7495


HealthHealth

Progressive Step Orthotics & BracingSpecializes in comprehensive lower body care, featuring detailed movement analysis, orthotics & bracing

Phone: 250.314.1203Website: www.progressivestep.ca

Rowmac Orthopedic Services Ltd.Provides prosthetic, orthotic, off-the-shelf bracing and footwear needs

Phone: 250.374.5462Website: www.rowmac.ca

Pharmacy DeliveryKipp-Mallery PharmacyNo Delivery to Westsyde or Dallas

Phone: 250.372.2531

London DrugsPhone: 250.372.0028

Medi-CenterNo Delivery to Westsyde or Dallas

Phone: 250.374.2345

Manshadi PharmacyPhone: 250.372.2223

PharmasaveNo Delivery to Valleyview, Dallas or Juniper

Phone: 250.376.5611

Pratt’s PharmacyPhone: 250.374.7226


Health

Safeway Grocery StorePhone: 250.376.9672 (North Shore)Phone: 250.372.1994 (Sahali)

Shopper’s Drug MartPhone: 250.374.0477 (Aberdeen)Phone: 250.376.5611 (Brocklehurst)Phone: 250.376.9010 (North Hills)Phone: 250.374.3131 (Valleyview)


Health Well-Being Support Services

29


Well-Being Support Services

Self-Help and Counselling/Support ServicesAl-Anon/AlateenSupport and recovery group for friends and relatives of alcoholics, past and present, as well as teens

Phone: 604.688.1716Website: www.bcyukon-al-anon.org

Alcoholics AnonymousSupport group for individuals working with an addiction to alcohol

Phone: 250.374.2456Website: www.bcyukonaa.org

BC Alcohol and Drug Information and Referral ServiceProvides information, options and support as well as referrals to a full range of counselling and treatment services across BC

Phone: 1.800.663.1441Website: www.bc211.ca

BC Association of Clinical CounsellorsListing of registered clinical counsellors in British Columbia

Phone: 1.800.909.6303Website: http://bc-counsellors.org/

BC Cancer Agency Patient & Family Counselling ProgramProfessional counsellors available to help you and your loved ones deal with the emotional and practical challenges associated with cancer

Phone: 1.800.523.2885

BC Partners for Mental Health and Substance Use InformationProvides support, options, education and hope of recovery for people living with a mood disorder or other mental illness

Phone: 1.800.661.2121Website: www.mdabc.net


Well-Being Support ServicesWell-Being Support Services

BC Responsible & Problem Gambling ProgramProvides help in recognizing the warning signs of problem gambling and information on free programs, services and resources available to assist problem gamblers and their families

Phone: 1.888.795.6111Website: www.bcresponsiblegambling.ca

BC Smokers Help LineAssists people whose lives are affected by smoking with support that is available for those who are considering quitting smoking, are about to quit smoking, have just quit smoking, are not thinking of quitting smoking, or are concerned about someone else’s smoking

Phone: 1.877.455.2233

Bounce Back – CMHAAssists adults experiencing symptoms of depression and anxiety from stress or other life circumstances

Phone: 250.374.1273Website: www.kamloops.cmha.bc.ca

Centre for Seniors InformationAssisting seniors find answers and solutions to questions and peer counselling services

Phone: 778.470.6000

Chronic Disease Self-Management ProgramA six-week workshop that helps people with chronic conditions to better manage their symptoms and their daily lives

Phone: 1.866.902.3767Website: www.selfmanagementbc.ca

Compassionate Friends of CanadaFor families who have suffered the loss of a child from any cause

Phone: 250.374.6030



Crisis Intervention and Suicide Prevention Centre of BCProvides emotional phone and on-line support to youth, adults and seniors in distress

Phone: 1.800.784.2433Website: www.crisiscentre.bc.ca

Gamblers Anonymous Support group for individuals working with an addiction to gambling

Phone: 604.878.6535Website: www.gamblersanonymous.org

Grandparents Raising Grandchildren Support LineThis provincial toll-free line assists grandparents and other relatives raising a family member’s child to navigate complex services systems such as MCFD; to find the answers, assistance and resources they need to prevent or solve problems; and to learn about benefits and services that will support the whole family

Phone: 1.855.474.9777Website: www.parentsupportbc.ca/grandparents_raising_grandchildren

HEROS Elder Abuse Support and Awareness ProgramOffers help, education, referrals; promoting community outreach and awareness about how to recognize the signs and symptoms of elder abuse

Phone: 778.470.6000 Website: www.csikamloops.ca

Head Injury Support GroupOperated through the Kamloops Brain Injury Association

Phone: 250.372.1799

Interior Community ServicesCounselling supports and services, individual and group

Phone: 250.554.3134Website: www.interiorcommunityservices.bc.ca



Kamloops Hospice AssociationGrief counselling for families, both individual and group

Phone: 250.372.1336Website: www.kamloopshospice.com

Kamloops Immigrant ServicesProvides information, referrals, workshops and translation services

Phone: 778.470.6101Website: www.immigrantservices.ca

Living with Cancer Information & Support GroupOffered through the Canadian Cancer Society, Kamloops Office

Phone: 250.374.9188

Look Good, Feel Good ProgramAssists in improving self image and appearance through complimentary beauty sessions (Operated through the Royal Inland Hospital Auxiliary)

Phone: 250.374.7724Phone: 250.314.2331

Mood Disorder Association of BCNon-profit organization that provides support, options, education and hope of recovery for people living with a mood disorder or other mental illness

Phone: 250.376.7855Website: www.mdabc.net

Narcotics AnonymousSupport group for people with addictions to drugs/narcotics

Phone: 250.320.5032 (Kamloops Area Help Line)Website: www.bcrna.ca



ONCORE Central Services (formerly Seniors Outreach Society)Senior Peer Counselling: Free one-on-one service for emotional support and guidance for at-risk seniors troubled by loneliness, depression, isolation, etc,...

Volunteers provide calls to seniors as a daily check on their well-being

Emotional support and supportive counselling are also provided

Phone: 250.828.0600Website: www.kamseniorsoutreach.ca

Ostomy Support Group1st Thursday of each month from 7-8:30 at 773 Victoria Street

For those facing life with gastrointestinal or urinary diversions

Email: [email protected] (Ken)

Parkinson Society of British ColumbiaKamloops self-help support group

Phone: 1.800.668.3330Website: www.parkinson.bc.ca

Quit NowBC Lung Association program to help you to quit smoking

Phone: 1.877.455.2233Website: www.quitnow.ca

Stroke Recovery Association of BC – KamloopsOffers information and programs for stroke survivors, after they leave hospital

Phone: 250.320.1348Website: www.srabc.com

White Cane Club - KamloopsSupport group for blind and visually impaired people

Phone: 250.372.9427



Y Women’s Emergency ShelterA residence (shelter) offering 24-hour access for women fleeing abuse and their children

Phone: 250.374.6162Website: www.kamloopsy.org/vawiss.htm

Groups and ActivitiesAccess Kamloops (United Way and City of Kamloops)Not-for-profit online resource directory

Website: www.accesskamloops.org

Adult Day Programs, PonderosaReferral from a doctor required for these 7-day a week programs (exercise, crafts)

Phone: 250.374.5671

BC Seniors’ Community ParksProvides specialized outdoor recreation equipment designed to improve mobility, coordination and balance. Free use and available in Kamloops

Website: www.seniorsbc.ca/activeaging/parks

Centre for Seniors Information Activity CenterFloor curling, wood carving, cribbage, whist, bridge, carpet bowling, bingo, potluck lunches, pancake breakfasts and dances are just a few examples of things offered on a regular basis

Phone: 778.470.6000Website: www.csikamloops.ca



City of Kamloops • ARCH (Affordable Recreation for Community Health)• Fitness Programming• Tournament Capital Ambassador Program• Social Planning/Seniors Advisory• Keep on Moving

Phone: 250.828.3500

Desert Gardens Community CenterPrograms are geared toward those who like to participate and become involved in the community, including entertainment and social afternoons

Phone: 250.372.5110Website: www.desertgardens.comuv.com

Heritage HouseSeniors’ activities, events, programs and social structures

Phone: 250.314.0823

Kamloops Aboriginal Friendship Centre SocietyMonthly luncheons and weekly craft groups

Phone: 250.376.1296

Kamloops Adult Learners SocietyLifetime learning for seniors through peer tutoring, courses and workshops

Phone: 250.819.5153Website: www.kals.ca

Kamloops Community YMCA/YWCAHealth and recreation activities (pool, gym, programs)

Phone: 250.372.7725 (South Shore)Phone: 250.554.9622 (North Shore)



Kamloops Visitor CentreProvides information on all tourism-related activities in Kamloops and surrounding areas

Phone: 250.374.3377Website: www.tourismkamloops.com

North Shore Seniors’ Community CentreFitness classes, card games, drop-in coffee room

Phone: 250.376.4777Website: nsccs.webs.com

ONCORE Central Services (formerly Seniors Outreach Society)• Volunteers facilitate access to community services and groups• Programs available to help seniors connect to our community


Overlander Residential CareReferral from a doctor required. Recreation programs are available seven days a week and offer a wide variety of choices that include special events, cultural and religious holiday celebrations, hobbies, exercise programs, entertainment, leisure skill building and community outings (Provided through the Interior Health Authority)

Phone: 250.554.2323

Volunteer KamloopsProvides volunteer recruitment and referral services

Phone: 250.372.8313Website: www.volunteerkamloops.org


Food & Dietary Needs


Food & Dietary NeedsFood & Dietary Needs

Grocery, Shopping and Meal ServicesBetter MealsFree delivery Tuesdays. Diabetic, low sodium, puree options (Private Service)

Phone: 1.888.838.1888Website: www.bettermeals.ca

Blackwell DairyDelivery service for local dairy products

Phone: 250.573.4747Website: www.blackwelldairy.com

Community Kitchen ProgramSelf-referral program through Interior Community Services that assists groups of people to create their own community kitchens that can prepare 3 to 6 nutritious and economical meals for individuals and their families


Coopers Grocery Store - DowntownHome delivery Wednesday & Friday. Free on orders over $30

Phone: 250.374.4187

Extra FoodsHome delivery Tuesday, Wednesday & Thursday. $5 Charge

Phone: 250.312.3323

Kamloops Food Bank & Outreach ServicesProvides secure healthy food to any resident of Kamloops who is in need

Phone: 250.376.2252Website: www.kamloopsfoodbank.org


Food & Dietary Needs

Meals on Wheels Provides delivery of fresh and frozen meals to residents of Kamloops, through Interior Community Services


ONCORE Central Services (formerly Seniors Outreach Society)Better at Home Program – services to support seniors in their homesDelivers hampers from the Kamloops Food Bank to the homes of seniorsAssistance with in-store and phone-in shopping


Outpatient Nutrition CounsellingOutpatient dietitians offer counselling on nutrition issues, usually by physician referral (Provided through the Interior Health Authority)

Phone: 250.314.2740

Safeway Grocery StorePhone: 250.374.2811(Sahali)Phone: 250.376.4129 (North Shore)

Salvation Army Good Food Box Program – Provides a box filled with items from the following groups: dairy, eggs, margarine, chicken/beef or pork, fresh fruit and vegetables. There is a cost per box

Phone: 250.554.1611

Thistle FarmsOrganic produce delivery

Phone: 250.579.9617Website: www.thistlefarm.com

Food & Dietary Needs Housing

41


Housing

Assisted LivingActive Care Senior Services Ltd.

Phone: 250.554.9244

Bedford Manor Phone: 250.434.1702

Berwick on the ParkPhone: 250.377.7275Website: www.berwickrc.com

Brocklehurst Gemstone Care CentrePhone: 778.470.2596Website: www.brockgemstone.ca

Cariboo ManorPhone: 250.579.9340

Chartwell Kamloops Retirement ResidencePhone: 250.376.5363

Website: www.chartwell.com

Hamlets At WestsydePhone: 250.579.9061Website: www.thehamletsatwestsyde.com

Kamloops Seniors VillagePhone: 250.571.1800Website: www.retirementconcepts.com

Overlander Extended Care/Liberty ManorPhone: 250.554.2323

Pine Grove Care CenterPhone: 250.376.5701


HousingHousing

Ridgeview LodgePhone: 250.376.3131

Independent Residences and ApartmentsAcacia Towers

Phone: 250.374.7455

Brock Estates Mobile Home ParkPhone: 250.376.2828

Carma CourtPhone: 250.376.1485

Carmel PlacePhone: 250.851.9310

Carrington HousePhone: 250.579.9003

Catalina CourtPhone: 250.299.8740

Central ApartmentsPhone: 250.554.4590

Cottonwood ManorPhone: 250.376.4777

Desert GardensPhone: 250.372.5110

Edgewater TerracePhone: 250.299.8740


Housing

Glenfair ApartmentsPhone: 250.554.3134 Local 205

Golden Vista SuitesPhone: 250.318.4192

Greenfield PlacePhone: 250.376.9596

Interior Community ServicesAffordable Kamloops housing


Jason Adam ManorPhone: 250.554.4590

Kamloops Seniors VillageIndependent and assisted living, residential care

Phone: 250.571.1800Website: www.retirementconcepts.com

Le Jeune ManorPhone: 250.376.3653

Library Square ResidencesPhone: 250.372.2277Website: http://librarysquarekamloops.com

Nicola TowerPhone: 250.851.0468

Nelson ManorPhone: 250.851.9310


HousingHousing

Northland Properties North ShorePhone: 250.376.1427

Northland Properties South ShorePhone: 250.374.1218

Oakdale Mobile Home ParkPhone: 250.579.9959

Oaks ApartmentsPhone: 250.374.3429

Orchard Mobile Home ParkPhone: 250.376.6614

PA & JM Gaglardi Senior Citizen’s SocietyPhone: 250.374.1616

Parnell ApartmentsPhone: 250.376.2208

Pines ApartmentsPhone: 250.372.7185

Ponderosa Lodge TransitionPhone: 250.374.5671

Ponderosa Place Retirement CommunityPhone: 250.372.7483

Chartwell RidgepointePhone: 250.851.8800Website: www.chartwell.com

Riverdale Mobile Home ParkPhone: 250.376.8356


Housing

RiverBend Seniors CommunityPrivate ownership, support services, Rent at RiverBend, Own at Mayfair

Phone: 250.682.4378Website: www.theriverbend.ca

Riviera Villa ApartmentsPhone: 250.554.7888

Rosewood Court ApartmentsPhone: 250.851.9310

Shores ApartmentPhone: 250.376.0315

Silvercrest SuitesPhone: 250.318.4192

Thompson VillaPhone: 250.372.0510

Thrupp ManorPhone: 250.376.6536

Valleyview ManorPhone: 250.851.2826

Viscount VillaPhone: 250.819.3691

Wedgewood Arms ApartmentsPhone: 250.314.0228

Willows ApartmentsPhone: 250.372.8000


HousingHousing

Respite ServicesBerwick on the ParkMust be accessed through Home & Community Care – Interior Health Authority

Phone: 250.377.7275Website: www.berwickrc.com

Brocklehurst Gemstone Care CentreOffers temporary respite services

Phone: 778.470.2596Website: www.brockgemstone.ca

Diane McDonaldRespite care day or overnight (Private Service)

Phone: 250.374.2402

In-Home Care Inc.Provides personal care, companion care, respite care, housekeeping, meal preparation, laundry and ironing, and assisted transportation. Short-term 24-hour care is possible if full-time attention is required (Private Service)

Phone: 250.851.0078Email: [email protected]

Nurse Next DoorOffers a wide range of one-on-one home care services in Kamloops (Private Service)

Phone: 250.377.0011Website: www.nursenextdoor.com

Ponderosa Respite ProgramMust be accessed through Home & Community Care – Interior Health Authority

Phone: 250.374.5735


Housing

We Care Home Health ServiceServices to help people stay safe and independent at home or in long-term care or retirement community, including respite care for caregivers.

Phone: 250.851.2911Website: www.wecare.ca

Residential Support ServicesAcute, Home and Community Care ServicesBC’s health authorities provide a variety of acute care and community health, residential and special support services

Website: www.healthservices.gov.bc.ca/hcc/index.html

BC HousingSeniors, Supportive Housing, Independent Living, Affordable Housing for Seniors, Home Adaptations for Independence

Phone: 1.800.257.7756Website: www.bchousing.org

BC Seniors Living AssociationProvide seniors with choices and services that allow for more independence and assistance with daily living

Phone: 604.689.5949Phone: 1.888.402.2722Website: www.bcsla.ca

ONCORE Central Services (formerly Seniors Outreach Society)Better at Home program – services to support seniors in their homesYardwork, housecleaning, home repair and snow removal (Snow Angels – in partnership with City of Kamloops). Fees may apply.


City of KamloopsGarbage, Recycling and Garden Refuse Pick Up Program

Phone: 250.828.3500


HousingHousing

Home Owner Grant ProgramProvincial program to help homeowners reduce the amount of taxes they pay on their residence

Phone: 1.888.355.2700Website: www.sbr.gov.bc.ca/hog

Independent Living BCAffordable assisted living housing for seniors and people with disabilities

Phone: 1.800.257.7756Website: www.bchousing.org

Kamloops Indian Band Social DepartmentHomemaking for elders and disabled band members

Phone: 250.828.9700Website: www.tkemlups.ca

Kamloops Native Housing SocietyProvides affordable rental units

Phone: 250.374.1728

Residential Tenancy OfficeProvides landlords and tenants with information related to their rights and responsibilities

Phone: 1.800.665.8779Website: www.rto.gov.bc.ca

SAFER Rental AidShelter Aid For Elderly Renters: Provincial program provides cash assistance to eligible seniors age 60 and over who pay more than 30 percent of their income in rent

Phone: 1.800.257.7756Website: www.bchousing.org/programs/SAFER


Housing

Tenant Resource & Advisory CentreTRAC works to improve legal protection for tenants, community action to protect and increase supply of affordable rental housing

Phone: 1.800.665.1195Website: www.tenants.bc.ca

Welcome WagonLocal greeting service that provides helpful community information

Phone: 1.866.856.8442Website: www.welcomewagon.ca


Housing Transportation


Transportation

BC Ministry of Aboriginal Relations and ReconciliationThrough the First Citizens Fund, the Elders Transportation Assistance Program provides financial assistance to Elders to travel to heritage, cultural and educational workshops and conferences. The program is administered by the BC Association of Aboriginal Friendship Centres.

Website: www.gov.bc.ca/arr/economic/fcf/default.html

BC Transit KamloopsLocal transit provider – bus and HandyDART

Phone: 250.376.1216

Bus Passes for SeniorsOffers a reduced cost, annual bus pass for low income seniors and individuals receiving disability assistance from the Province of British Columbia

Phone: 1.866.866.0800 Local 4

Can Am Cruisers Inc.Wholesale wheel chair lifts and ramps

Phone: 250.491.0003

City of KamloopsScooter Rodeo (In partnership with John Howard Society) Annual Free Event

Phone: 250.828.3500

Driver Fitness Medical Reports & Road Test Re-examsAssessments to determine if someone is physically, cognitively and medically fit to drive

Phone: 1.800.663.7867 (Enquiry BC) ask to be transferred to 250.387.7747Website: www.pssg.gov.bc.ca/osmv/medical-fitness/index.htm


TransportationTransportation

HandyDARTA transportation service for persons who have a disability that is sufficiently severe that the person is unable to use conventional transit service without assistance

Phone: 250.376.7525Website: www.transitbc.com/regions/kam/accessible/handydart.cfm

Hospital TransfersTransportation Service operating through SN Transport LTD. (Quotes can be provided for this fee for service)

Phone: 1.800.768. 0044

ICBCDrivers’ Licences

Phone: 1.800.950.1498Website: www.icbc.com/driver-licensing/fees

Older Drivers In CanadaSafe driving strategies, warning signs, community mobility and more

Website: www.olderdriversafety.ca

ONCORE Central Services (formerly Seniors Outreach Society)Better at Home Program Volunteers will transport seniors to and from medical related appointments when HandyDART is not an option


People in MotionParking placards to people with disabilities

Phone: 250.376.7878Website: www.peopleinmotion.org


Transportation

Travel Assistance ProgramProvincial program to assist with travel costs when medical care isn’t locally available. Forms are available from your family physician during referral process. Complementary program is Health Connections through Interior Health Authority. See website below for more information.

Phone: 1.800.661.2668Website: www.health.gov.bc.ca/tapbc

Volunteer Drivers Program (Freemasons)Free transportation to and from cancer treatments

Phone: 1.800.299.0188

Wheelchair Accessible TaxisPhone: 250.374.5151 (Kami Cabs)Phone: 250.374.3333 (Yellow Cabs)

Transportation Financial and Legal

55


Financial and Legal

Financial Services and SupportsAboriginal Affairs and Northern Development CanadaSupports Aboriginal people and Northerners in their efforts to:• improve social well-being and economic prosperity;• develop healthier, more sustainable communities; and• participate more fully in Canada’s political, social and economic

development - to the benefit of all Canadians

Phone: 1.800.567.9604Website: www.aadnc-aandc.gc.ca

Allowance ProgramBenefit available to the spouses or common-law partners of Guaranteed Income Supplement recipients - Service Canada

Phone: 1.800.277.9914

BC Assessment AuthorityProduces annual property assessments

Phone: 250.376.6281Website: www.bcassessment.ca

Before You GiveFacts about how to be an informed charitable donor

Phone: 1.800.267.2384Website: www.cra.gc.ca/donors

Better Business BureauPromotes marketplace fairness, honesty and helps people find and recommend businesses, brands, and charities they can trust

Phone: 1.888.803.1222Website: http://mbc.bbb.org/consumers/


Financial and LegalFinancial and Legal

Canada Pension Plan (CPP)Provides a retirement pension and other benefits for people who have contributed to this plan through paid employment in Canada - Service Canada

Phone: 1.800.277.9914

Canadian Anti-Fraud CentreCollects information and criminal intelligence on mass marketing fraud (telemarketing), advance fee fraud letters (e.g. West African), internet fraud and I.D theft complaints

Phone: 1.888.495.8501Website: www.antifraudcentre.ca

Centre for Seniors InformationAssists in filling out any forms and with income tax processes

Phone: 250.554.4145Website: www.csikamloops.ca

Consumer Protection AuthorityA not-for-profit corporation that protects consumers and encourages a fair marketplace in British Columbia

Phone: 1.888.564.9963Website: www.consumerprotectionbc.ca

Credit Counselling SocietyFree Credit Counselling

Phone: 250.860.3000 (Kelowna Office)Toll-Free: 1.888.527.8999Website: www.nomoredebts.org

Employment Insurance (EI) BenefitsFor Seniors who continue working after age 65 - Service Canada

Phone: 1.800.206.7218Website: www.servicecanada.gc.ca/eng/sc/ei/index.shtml


Financial and Legal

Guaranteed Income Supplement (GIS)Provides additional money (on top of Old Age Security), to low-income seniors living in Canada- Service Canada

Phone: 1.800.277.9914

Ministry of Social Development Seniors Assistance ProgramsTax Deferment, Home Renovation Tax Credit, Home Owner Grants

Phone: 1.866.866.0800 Ext. 4 and then Ext. 3

ONCORE Central Services (formerly Seniors Outreach Society)Certified Income Tax volunteers help seniors prepare their tax returns


Old Age Security (OAS)A federally-funded monthly pension for Canadian citizens who are 65 and meet residency requirements – Service Canada

Phone: 1.800.277.9914

Targeted Initiative for Older WorkersSupports Canada’s unemployed older workers

Email: [email protected]

Veterans Affairs Canada (VAC)Provides services and benefits for eligible Veterans, their families and caregivers, both at home and in community facilities

Phone: 1.866.522.2122Website: www.veterans.gc.ca/eng/services



Legal Services and SupportsAccess Pro Bono Society of BCProvides high quality pro bono legal services to people and non-profit organizations of limited means

Phone: 1.877.762.6664Website: www.accessprobono.ca

BC Centre for Elder Advocacy and SupportNon-profit organization that delivers the following services: Education & Outreach programs, Seniors Advocacy & Information Line, Victims Services, Legal Advocacy programs, Elder Law Clinics

Phone: 1.866.437.1940Website: www.bcceas.ca

ClicklawOn-line legal information

Website: www.clicklaw.bc.ca

Community Legal AssistanceFor the benefit of those who are physically, mentally, socially, economically or other-wise disadvantaged, or whose human rights need protection

Phone: 1.888.685.6222Website: www.clasbc.net

Lawyer Referral ServiceEnables members of the public to consult with a lawyer for up to 30 minutes for a $25 fee

Phone: 1.800.663.1919Website: www.cbabc.org/For-the-Public

Legal Services SocietyLegal aid for people with low incomes

Phone: 250.314.1900Website: www.legalaid.bc.ca


Financial and Legal

Public Guardian and Trustee of BCService for adults who require assistance in decision making through protection of their legal rights, financial interests and personal care interests

Phone: 250.712.7576Website: www.trustee.bc.ca

The Canadian Centre for Elder LawExpertise in Elder Law issues both in Canada and internationally

Phone: 604.822.0633Website: www.bcli.org/ccel

Vital Statistics AgencyRegisters all births, marriages, deaths and changes of name that occur in British Columbia

Phone: 1.888.876.1633Website: www.vs.gov.bc.ca

Education ServicesEnglish Language TrainingNew immigrants and refugees may qualify to beginner and intermediate-level English as a Second Language courses

Website: www.welcomebc.ca/wbc/immigration/settle/learn

Kamloops Adult Learners SocietyLifetime learning for seniors through peer tutoring, courses and work-shops

Phone: 250.819.5153Website: www.kals.ca

Literacy in Kamloops (LinK)Community partners who work together to increase the literacy levels of children, youth and adults within Kamloops

Phone: 250.376.2266Website: http://literacyinkamloops.com



Post-Secondary TuitionProvincial program that offers reduced or free tuition for seniors

Website: www.aved.gov.bc.ca/institutions/welcome.htm

St. John AmbulanceProvide courses and training, first aid kids and supplies, community services, safety tips and other resources

Phone: 250.372.3853Website: www.sja.ca/bc

Thompson-Nicola Regional District Library SystemOffers free computer courses on a weekly basis

Phone: 250.374.8866 (Downtown)Phone: 250.376.3526 (North Shore)Website: www.tnrdlib.ca


Index


Notes


Notes Notes

kamloops & area seniors' quick guide

Documents

meal services

counsellingsupport services

nail care services

community care services

guide contact

oncore central services

wellbeing support

valuable support