kale corporate profile
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Corporate Profile
“ Imagination is the highest kite one can fl y”
- Lauren Bacall ( Actress)
Kale Consultants Limited is a
leading solutions provider with
exclusive focus on the Airline,
Logistics and Travel (ALT) industry.
With 12 offi ces located across
India, USA, UK, Argentina and
New Zealand we offer a complete
sweep of solutions and services
which include data analytics,
consulting, managed process
outsourcing services, software
products, platform solutions,
customised technology and
hosting services.
Active partnerships with key
industry bodies and customers
keep us at the forefront of
emerging trends. Our strength lies
in our industry knowledge and
domain expertise combined with
strong technology insight. Our
proven track record of delivering
successful solutions on time
and to budget provide the best
testimonials of our capability.
We have the distinction of
working with industry giants
on landmark multi-year
engagements and we currently
service over 95 clients across 5
continents, including 12 of the
top 20 airlines.
Established in 1986, Kale employs
over 1500 techno-functional
professionals located across
3 large software development
centres and 4 Managed Process
Service (MPS) centres.
Clients can expect to stay ahead
in their businesses by partnering
with Kale on their technology
requirements. We not only
understand the domain and “talk
the language” but can help our
customers to get aligned with
industry initiatives. We contribute
to key industry bodies by helping
draft policies and spearheading
initiatives aimed at developing
standards and best practices.
Being neutral and independent,
we work well with other industry
players to bring together trusted
options that address client
needs and facilitate application
integration. Kale thus offers
holistic “Industry Solutions” that
deliver planned business benefi ts
and cater not only to current but
future needs as well.
INDUSTRY SOLUTIONS, CUSTOMISED APPROACH
At the same time, Kale recognises
that every customer has a unique
context that is shaped by their
business models and goals,
competitive challenges, size,
constraints, cultural sensitivities,
etc. Kale therefore takes a
“Customised Approach” and
works collaboratively to architect
solutions that optimise value for
the customers. We offer fl exibility
in choosing delivery models and
pricing structures.
Kale’s Business Matrix
INDUSTRY FOCUS
OFF
ERIN
GS
DATA ANALYTICS AND CONSULTING
TECHNOLOGY & HOSTING SERVICES
LOGISTICS
MANAGED PROCESS SERVICES
AIRLINES
SOFTWARE PRODUCTS & PLATFORM SOLUTIONS
TRAVEL
StB Preferred Partner – IATA
Trustee Member – TIACA
Member – CAPA, NASSCOM,
FICCI, CII, ESC
Alliance with ATPCO to promote
industry proration solution
Contemporary
Products and Services
Enduring
Partnership
Domain
Expertise
Best Fit Delivery
Kale Value System (Trust)
Kale’s “Customised Approach” to “Industry Solutions” illustrated through the anatomy of a kite
Industry Solutions
Customised Approach
Kale is a global leader in revenue
accounting and management
solutions. We have been a pioneer
in developing new generation
solutions for air cargo and
delivering innovation in the
e-Commerce and CRM space.
AIRLINE SOLUTIONS
These accomplishments are
anchored by industry acclaimed
products, largest pool of expertise,
widest solution portfolio and a
large customer base.
Kale’s solutions and services for Airlines
At the core of AIA’s First & Final™ Billing initiative is Neutral Fare Proration Service - powered by the industry renowned APEX®
Largest pool of manpower resources with over 1200 associates
Data Analytics
& Consulting
OFFERINGS Revenue Accounting &
Management
Cargo e-Commerce, CRM
and Services
Revenue accounting effectiveness
analysis
BIDT & MIDT analysis
Interline traffi c & SPA analysis
Passenger segment & Network
analysis
Operations analytics
Passenger revenue accounting
Proration
Interline billing
Revenue recovery & audit services
REVERA®
APEX®
CEO Cockpit
CROPIC
MIP / e-freight consultancy
Cargo process improvement
consultancy
Cargo analytics
Cargo revenue accounting
Cargo sales audit
Mail revenue accounting
CSP®
CSP-AMBER®
CSP-ULD®
Customer data analytics
Web analytics
CRM strategy review
ATPCO fare fi ling
Credit card billing
Settlement processing
RAINBOW™
Managed Process
Services
Products &
Platform Solutions
Horizontal Practices
Productivity linked bonus computation (PLB) | Over riding commission computation (ORC) |
Refunds pricing and processing | Reconciliation and audit | Payables management | Expenses management |
Station accounting | Cargo claims processing | Cargo track and trace | Turnkey e-Commerce fulfi llment |
Customer call centre | Refunds and reissues | Fulfi llment with suppliers | Inventory management |
Supplier accounting
Additional Managed
Process Services
Application development and maintenance | e-business and portal | Technology migration |
Package implementations | Validation and verifi cation | System integration |
Data warehouse | Business intelligence
Technology Services
iDEALS
AuditXtra™
REVENUE ACCOUNTING &
MANAGEMENT PRACTICE
APEX®, Kale’s fl agship product for
Interline Proration, is an outcome
of over 200 person-years efforts.
APEX® is a leader in automated
proration and is the industry
preferred solution chosen by the
IATA working group. Kale and
ATPCO jointly offer the neutral
fare proration service (part of
AIA’s First & Final™ Billing service)
which is exclusively powered by
Kale’s APEX®.
REVERA® is a comprehensive,
scalable and modern passenger
revenue accounting system,
designed to deliver high levels
of straight-through processing
and productivity. This best-of-
breed new generation solution
provides accurate and in-depth
management control for the
complex function of revenue
accounting.
Zero Octa, part of the Kale group,
is a leader in providing revenue
recovery and protection services
to airlines. We leverage innovative
technology to protect and recover
airline revenue by on-going
ticket sales review and validation
process.
AIR CARGO PRACTICE
Kale’s CSP® suite is an end-
to-end enterprise-wide cargo
solution developed with one of
the largest cargo focused airline.
Currently deployed at four of the
top cargo airlines, CSP® delivers
a comprehensive functionality
and puts cargo carriers fi rmly in
control of their operations.
e-COMMERCE PRACTICE
Our BillCard service enables
airlines to centralise funds
through a single bank acquirer
and settle funds in their currency
of choice. The service has helped
airlines to reduce direct cost
associated with the credit card
billing process by 40%. Kale’s
credit card billing service has
billed out and reconciled close to
2 million transactions in the last
15 months.
Over 25 million revenue
accounting transactions
processed through Kale-MPS®
annually
Helped airlines recover in excess
of $50 million per year – direct
addition to their bottom lines
3.4 million airway bills processed
through CSP® annually
AIRLINE SOLUTIONS
Kale’s expertise of working
with the entire logistics supply
chain—from shippers, to
carriers and airports—provides
a deep understanding of the
requirements of the sector. Our
logistics solutions are deployed at
locations across the Middle East,
Africa and Asia Pacifi c including
four of the busiest international
airports.
Technology &
Hosting Services
OFFERINGS
IT infrastructure management
Application maintenance and
support
Business intelligence
Airports
IT projects (e.g. RFID)
IT infrastructure
management
Business intelligence
CFS & ICD
IT infrastructure
management
Business intelligence
IT projects (e.g. Web
enablement)
System integration
Testing and validation
ERP implementation
Freight ForwardersWarehousing and
Distribution
Custodian management
system
MERCURY®
CFS management system Freight management
system
Warehouse management
system
Process consulting
IT consulting
Infrastructure consulting
Revenue audit service
Customer service
Accounting
Process consulting
IT consultancy
Documentation
Freight payment audit
Process consulting
IT consulting
Documentation
Customer service
Freight payment audit
Process consultancy
IT consulting
Infrastructure consulting
Freight payment audit
Track and Trace
Documentation
Products &
Platform
Solutions
Data Analytics &
Consulting
Managed Process
Services
LOGISTICS SOLUTIONS
Nodal agency - IATA’s e-Freight
initiative in India
Associate Member - IATA’s Cargo
2000 initiative
Our solutions enable logistics
businesses to operate in the fast-
growing and volatile environment
by providing higher levels of
automation, standardisation and
communication.
Kale also has the distinction of
working alongside IATA for its key
initiatives such as e-Freight and
Cargo 2000.
Kale’s solutions and services for the Logistics sector
Kale provides a comprehensive
set of technology solutions
and services for the Travel
industry that are designed to
handle intricate requirements by
ensuring streamlined processes
and improved performance.
Our Travel Technology practice
has a dedicated set-up for
development of solutions and
employs a pool of experts with
combined experience of 2000
man-years. Our Travel solutions
include a range of products
that facilitate internet booking,
delivery of real time fl ight
information, corporate travel
procurement and establishment
of fare databases.
Kale’s complete range of BPO
services for travel companies
include:
Error queue management*
ADM processing*
Customer response*
Refund management*
Fare fi ling*
Fulfi llment operations*
Reconciliation *
TRAVEL SOLUTIONS
Kale’s custom development and
technology services include:
Third party application *
development and maintenance
Product development *
outsourcing
Verifi cation & validation of IT *
products/solutions
Business solutions*
e-Commerce & portals*
Application/technology *
platform migration
RAINBOW™ is an integrated
solution for travel companies,
incorporating the following
modules:
�� Mid offi ce management
system
� Hotel contract management
system
� Air fare contract
management system
� Multi-supplier connectivity
� Internet booking engine
� Profi le management system
� Sales channels
These are also available as
independent functional modules.
First manned human fl ight recorded in 559
A.D. when the emperor’s son was launched on a kite in China as part of
an experiment!
Kale’s award-winning processing
services arm is a pioneer in
providing transformational
outsourcing value propositions to
clients.
Our unique platform-based BPO
business model, has signifi cantly
addressed client needs by
reducing upfront investment.
KALE MPS® (MANAGED PROCESS SERVICES)
Applicatio
n platform
Security
Domain
Resources
Process
Training
Quality Contro
l
Infrastr
ucture
TRADITIONAL BPO
KALE MPS®gives signifi cant compared
to traditional BPO
Outsourcing limited to training,
resourcing, infrastructure
Limited scope for vendor value
addition
Basic seat based approach
Major responsibilities still with
the client
Complete responsibility for
end-to-end business process
Transform the business process from
replication to value innovation
Offer a transaction based price
Shared risks and rewards
covers only the partial value chain
Kale MPS®
Over 75 million transactions
processed annually
Within the outsourcing space,
we occupy the highest niche in
the value chain and can claim
complete system ownership. Our
focus is on building long and
profound relationships with our
clients, and we consider ourselves
not as an external agency to
our customers but as a strategic
extension of their capacity. MPS
currently employs over 1100
employees, mainly comprising
IATA certifi ed professionals
trained in industry processes.
IATA certifi ed resources
With over 20 years of experience
in handling large outsourcing
engagements and providing
solutions to business problems,
Kale has unique understanding
of how to apply technology in an
innovative and optimum fashion.
For companies looking for quality
and cost effective outsourcing
partnerships, we offer a host
of consulting, implementation,
development, maintenance,
enhancement and migration
services supporting client’s
business strategies. We provide
business aligned IT services and
solutions facilitating optimised
business benefi ts.
KALE’S IT SERVICES
Kale‘s IT Solutions
Better requirements capture and reduced rework
Value add in conception and design
Quicker time to market
Reduced project risk
Partnering complete project life cycle
VALUE TO CLIENT
Technology & domain expertise
Experienced in managing mega outsourcing engagements
Proven methodology and quality systems
Reusable components library
DIFFERENTIATORS
Migration
Application Development & Maintainence
Business Solutions
Verifi cation & Validation
e-Commerce & Portals
AllFusion® GenServices
Product Outsourcing
AREAS OF OPERATION
Industry acknowledgement has
been the key to Kale’s success
over the years. Kale enjoys the
distinction of being the fi rst
Indian software company to join
the IATA Strategic Partnership.
Recent awards that Kale has
won include the NASSCOM
IT Innovation Award for its
platform-based BPO business
model, which was presented by
Hon. Prime Minister of India,
Dr. Manmohan Singh. Kale also
has the distinction of being
nominated for the Computer
World 21st century achievement
award in the Transportation
industry.
Kale adheres to strict quality
processes and information
security norms. In keeping
with the commitment to
global standards, Kale has been
appraised at Capability Maturity
Model Integration (CMMI)
Level 3 by the Carnegie Mellon
University’s Software Engineering
AWARDS, RECOGNITIONS & CERTIFICATES
Institute (SEI). Kale has also been
awarded the ISO 9001:2000
quality certifi cation and ISO/
IEC 27001:2005 information
security certifi cation by Bureau
Veritas Quality International,
accredited by UKAS. Further, Kale
is PCI DSS cerrtifi ed and SAS 70
compliant; this ensures that client
information is being processed
in a controlled and secure
environment.
Winner- NASSCOM IT
Innovation Award
• Domain expertise that keeps you on the leading edge of industry developments
• Solutions that meet your priorities and unique challenges
• One-stop partner for both technology and outsourced solutions
• Delivery excellence which consistently lets you realise real improvements in business performance
• Trustworthy partner
YOU WIN WITH KALE
“We chose Kale
because of their expertise
in understanding the
intricacies and complexities
of revenue accounting.
It gives me immense pleasure to
announce that we are continuing
our relationship and moving
towards achieving even greater
cost benefi ts.
We look forward to a partnership
with Kale.”
Mr. Akbar Al Baker,
Chief Executive Offi cer, Qatar Airways
“In Kale, we found a trusted
partner who has a long history
of providing value-based
solutions and developing
successful customer
relationships. Kale’s in-depth
domain expertise, professional
approach and technological
competence are very
impressive.”
Capt. Sunil Devrani,
Managing Director,Direct Logistics
Air Canada
Air France - KLM
Air New Zealand
Air Pacifi c Limited
Alaska Airlines
Alitalia
American Airlines
Apollo Logistics
Asiana Airlines
ASJ (Air India SATS)
Austrian Airlines
bmi
Canadian North
Cebu Pacifi c
Central Mountain Air
Continental Airlines
Continental Micronesia
Daallo Airlines
DAHACO
Delta Air Lines
Direct Logistics
Eva Air
Express Jet
Finnair Oyj
Flybe
Globalink Logistics
Gulf Air
HTL Logistics
WE HAVE THEIR TRUST
IATA
Iberia Airlines
Kenya Airfreight
Kuwait Airways Corporation
Korean Air
Lastminute
Luxair
Menzies Aviation Group
Mercury Travels
NACIL
National Handling Services
Northwest Airlines
Oman Aviation Services
Portaria Varig
Qatar Airways
QuikJet
Royal Brunei Airlines
SAS Cargo
Saudi Arabia Airlines
Singapore Airlines
South African Airways
TAAG Angolan Airlines
TAP Air Portugal
Thai Airways
United Airlines
US Air
Yatra Online Ltd.
Zuji
Corporate Head Office
INDIA1st Floor, Modi House, Naupada, Eastern Express Highway,Thane (W) - 400 602.Tel: + 91-22-6780 8888 Fax: +91-22-6780 8899
Global Offices
USA150 Morris Ave. Suite 203Springfield, NJ 07081Tel: +1- 973-376-8001Fax: +1-973-376-8006
UK100A High StreetHampton TW12 2STUnited KingdomTel: +44-20-8783-2392Fax: +44-20-8783-2391 Other offices and delivery centres
USA: Chicago - IL, Brasstown - NCIndia: Mumbai, Pune, NoidaNew Zealand: Christchurch Argentina: Mendoza
www.kaleconsultants.com
