KADAMBA TRANSPORT

CORPORATION LIMITED CITIZEN

CHARTER

INTRODUCTORY

PROFILE

FARE STRUCTURE

LIST OF OFFICES/DEPOTS

LIST OF BOOKING OFFICES

CONTACT PERSONS

SERVICES

INTER STATE DEPARTURES

SHUTTLE SERVICES

SCHOOL/ SPECIAL SERVICES

SPECIAL PILGRIMAGE SERVICES

HIRING OF BUSES ON CONTRACT

PASS SERVICES ON SHUTTLE SERVICE

OTHER SERVICES

CONCESSIONS

REFUND RULES

INTRODUCTORY

PROFILE

The Kadamba Transport Corporation Ltd. is a state Transport Undertaking of

the state of Goa. It was established in the year 1980 under Companies Act, 1956

with the objective to provide safe, reliable, comfortable, punctual effective and

efficient passenger transport to the traveling public. The entire Share Capital of the

Company is held by the Government of Goa. The total Share Capital as on date is

Rs. 108.44 Crores. The capital invested was utilised to develop the infrastructure of

the Corporation like construction of Depots, Bus Stands, Central Workshop and

acquisition of buses. The Corporation has a fleet strength of 540 no. of vehicles.

The Corporation since its inception has been operating in competition with the

Private Operators. We are unable to meet the entire demands of public transport, but

we are presently operating around 91162 kms. per day. The Liberalisation Policy, the

amendment in the Motor Vehicle Act, 1988 and the increasing input costs in terms of

material and labour have had a direct impact on the cost of operation. The

Corporation has still endured to provide the best means of transport to the people of

Goa thereby assisting in the economic growth of the State.

The Kadamba Transport Corporation Ltd. has both Intrastate and interstate bus

services to Maharashtra and Karnataka. The Kadamba Transport Corporation operates

278 routes by its fleet, through Volvo, Luxury, Sleeper coaches, Semi Luxury and

Delux buses. The Corporation Registered office is located at Paraiso de Goa, Alto

Porvorim, Bardez Goa, 403521, The Corporation has major four depots at Margao,

Panaji, Porvorim and Vasco with a Central workshop at Porvorim.

The Kadamba Transport Corporation Ltd. operates shuttle services known as

point to point buses connecting major commercial towns like Panaji, Margao, Vasco,

Mapusa, Ponda, Curchorem, Sanquelim and airport services.

The Corporation has Bus stands at Panaji, Margao, Ponda,Vasco, Marcela,

Mapusa, Saquelim, Bicholim, Assonora, Honda, Cuncolim, Canacona, Shiroda,

Curchorem and Pedne Bus Stand. There are 15 Bus stands which provide basic

amenities to the travelling public.

The corporation has a staff strength of 2142 employees of working at the Depots,

Central workshop and Head office. The corporation has Depots at Panaji, Margao,

Ponda, Vasco, Porvorim and one central workshop at Porvorim.

Fare Structure

1. The maximum fares chargeable with effect from 1st June 2019 by the Operators of Stage Carriage / City Buses plying in the state of Goa is as under:

Stage Carriage

(i) Maximum fare upto 0-3 kms `. 10.00

(ii) Maximum fare from 3.1 to 8 kms: additional `. 5.00

(iii) For every next 8kms or part thereof .............. `.5.00

for every additional km or part thereof.

2. The maximum fares chargeable w.e.f. 01/06/2019 by the operators of stage carriage plying point to point with no standing passengers in the state of Goa shall be at the rate of `.1.40 per k.m. rounded off to the nearestrupee.

Provided that the Fares charged at every stage for Stage Carriages and City Buses involving fraction of 0.51 paise and above may be rounded off to the next higher Rupee and fraction of 0.50 paise and less than to be ignored.

3. Air conditioned buses `.2.00 per km

4. Airport to calangute shuttle service `.150.00 per passenger

LIST OF OFFICES / DEPOTS

Name of the Company : KADAMBA TRANSPORT CORPORATION LIMITED Registered Office : Parasio De Goa, Alto Porvorim, Bardez - Goa, Head Office : Pin Code - 403521

DEPOTS : (1) Depot Manager Panaji Depot

Near KTC Bus Terminus Panaji- Goa. Tel. No. 0832 - 2438029

(2) Depot Manager Margao Depot

Near KTC Bus Stand Margao, Salcete-Goa. Tel No. 0832 - 2714699

(3) Depot Manager Vasco Depot

Near KTC Bus stand Vasco- Goa. Tel No. 0832 - 2515670

(4) Depot Manager Porvorim Depot Porvorim Bardez-Goa. Tel. No. 0832 - 2417713

(5) Works Manager KTCL, Central Workshop, Porvorim, Bardez-Goa. Tel. No. 0832 - 2417712

List of Offices / Depots

Kadamba Goa Office’s

Sr.no. KTCL Office Contact Number Booking Mobile No.

1 KTCL-Bangalore-Karnataka 080-22351958 099480571263

2 KTCL Belgaum-Karnataka 0831-2451640

3 KTCL-Pune- Maharastra 09850431152

Kadamba interstate office’s

Sr.no. KTCL Office Depot Contact No

Contact No. Traffic

Contact Number Booking

Mobile No.

1 KTCL Panaji-Goa 0832-2438029 0832-2438034 0832-2438035 09923001904

2 KTCL Margoa-Goa 0832-2714699 0832-2701986 0832-2714670

3 KTCL Vasco-Goa 0832-2515670 0832-2513505

4 KTCL Porvorim-Goa 0832-2417713

5 KTCL Central Workshop-Goa

0832-2417712

6 KTCL Ponda-Goa 0832-2311050 0832-2311050

7 KTCL Mapusa 0832-2262161

8 KTCL SankhelimGoa 0832-2366511

Kadamba Booking Agents

Sr.no. Agents Place Contact No. Mobile No.

1 Manual J. Rodrigues Margao 9823456298

2 Sayyad Ajamoddin F Shirdi 9371675999

3 Vivekanand K. Pirankar Mumbai 9987485172 9819049730

4 Ace Marketing Vasco 0832-2510154 9422437161

5 Mathew D’ costa Margao 9822482648

6 Konkan Tours & Travel Mumbai 9324439846 7498642143

7 Vishwakamal Tour & Travel Ponda 0832-2314554

8 Vishnu kumar Bangalore 9739402964 9379944939

9 CIRT/ Radiant Infosystems Ltd.

Bangalore 9448444891

10 Pankaj Dessai Margao 9822154231 9945124182

11 Abhibus Service India Limited

Hyderabad 9502922227

12 M.Narsimhulu Hyderabad 9049160095

We also provide return journey and onward journey booking facility to the passenge`.

N.B ONLINE BOOKING FACILITY IS AVIALABLE AT OUR WEBSITE www.goakadamba.com

CONTACT PERSONS

Contact Officer for Citizen Charter (1) Shri. Sanjay L. Ghate General Manager Kadamba Transport Corporation Ltd. Parasio de Goa, Alto Porvorim, Bardez-Goa. Pin Code - 403521 Tel. No. 0832 - 2415901 Mobile No. 9422441041

Other Responsible Officer Divisional Traffic Officer

Kadamba Transport Corporation Ltd. Parasio de Goa, Alto Porvorim, Bardez-Goa. Pin Code - 403521 Mobile No. 9422059820

Email Address ktcmd@ktclgoa.com

Online Booking Website www.goakadamba.com

Complains of Online Booking kadambabook@gmail.com

Suggestion & Complains amchikadamba@gmail.com

SERVICES:

INTERSTATE BUS TIMINGS FOR DEPARTURES TO and FRO,

IN THE STATE OF MAHARASHTRA

K. T. C. L.

Sr. No.

Route Kms. Departure time

Return departure time

Fare

Vasco - Panaji - G. Bauda - Kolhapur - Miraj

32 7

11.00 09.30 365

Vasco - Panaji - Patradevi - Sawantwadi

91 14.25, 19.00

18.30, 06.35

80

Vasco - Panaji - Malewad - Dhamapur - Malvan

13 8

08.45 15.15 160

Vasco - Panaji - Malewad - Vengurla - Korjai - Karli

12 7

07.00 11.45 145

Vasco - Panaji - Malewad - Vengurla

96 06.00 10.05 100

Margao - Panaji - Radhanagari - Kolhapur - Miraj

32 8

08.45 07.15 375

Margao - Panaji - G. Bauda - Kolhapur

26 3

12.30 05.30 300

Margao - Panaji - Malewad - Nerurpar - Malvan

13 9

07.45 14.30 155

Margao - Panaji - Patradevi - Sawantwadi

90 17.05 07.00 80

Panaji - Malewad - Kudal - Malvan

13 3

14.50 07.45 165

Panaji - Malewad - Vengurla 65 13.00 16.00 80

Panaji - Malewad - Shiroda - Terekhol

68 17.50 06.45 70

Panaji - Dodamarg - Tillari - Ghodgewadi

60 16.30 07.15 60

Panaji - Dodamarg - Tillari - Ghodgewadi - Morle

62 10.15 12.45 60

Panaji - Dodamarg - Tillari - Ghodgewadi - Ker

58 17.40 07.00 70

Panaji - Dodamarg - Usap 50 18.15 06.30 55

Panaji - G. Bauda - Kolhapur - 33 0

08.00 15.45 280

Panaji - Patradevi - Kankavli - Vijaydurga

19 0

12.30 07.00 225

Panaji - Patradevi - Sawantwadi 61 08.25/ 12.45/ 17.45/ 09.45/ 09.15

11.30/ 15.30/ 06.45/ 12.30/ 12.00

60

Panaji - Dodamarg - Sawantwadi 71 13.15/ 14.45

17.30/ 18.30

80

Panaji - Pedne - Madura - Banda 51 17.10/12.3 0

07.00/ 15.00

60

Mapusa - Harmal - Aronda - Terekhol

40 18.00/ 12.45

07.00/ 14.40

45

Panaji - Sawantwadi - Amboli - Belgavi

68 17.50 06.45 195

Margao - Anmod - Belgavi - Kolhapur

25 8

12.00 06.45 275

*Rates would vary with seasonal discounts.

INTERSTATE BUS TIMINGS FOR DEPARTURES TO and FRO,

K. T. C. L.

Sr. No.

Route Kms. Departure time Return departure time Return depart ure time

Vasco - Margao - Anmod - Hubballi

213 05.15 12.45 182

Vasco - Vasco - Margao - Honnawar

195 07.30 13.30 180

Vasco - Margao - Karwar 105 17.30/08.00 07.30/12.15 95

Vasco - Margao - Anmod - Belgavi

183 15.20/17.30 08.30/1 0.45

155

Vasco - Mapusa - Chorla - Belgavi

160 07.00/08.00/0 9.00

17.30/1 5/15.20

135

Margao - Canacona - Karwar

75 06.00/ 06.30 / 07.00/ 08.10/ 09.40/ 10.00/ 10.25/11.10/ 11.30/ 12.00/12.30/ 13.00 /13.45/ 14.00/ 14.40 / 15.10/ 18.30/ 19.00/

05.30/ 06.15/ 08.30/ 09.15/ 09.30/ 10.15/ 11.00/ 11.20/ 12.45/ 13.30/ 14.00/ 14.20/ 14.45/ 16.00/ 16.30/ 16.45/ 17.30/ 18.00/ 18.30/

75

Curcorem - Karwar 07.20 -- 80 Margao - Gokarna 133 13.00 08.15 120

Margao - Anmod - Hubballi

183 10.15 06.00 167

Marago - Curchorem - Anmod - Belgavi

160 07.30/ 08.30 -- 145

Margao - Ponda - Anmod - Belgavi

153 06.00/15.30/ 09.00/10.00

11.45/ 05.30/ 13.00/ 14.00/ 15.15

140

Marago - Ponda - Marcel - Chorla - Belgavi

139 08.00/ 07.00 16.00/1 3.30

170

Vasco - Margao - Anmod - Bagalkot - Muddebihal

391 19.00 17.00 357

Panaji - Anmod - Hubbali 183 12.15 07.30 170

Panaji - Anmod - Belgavi 156 13.00/16.30/ 06.30/ 11.00

05.00/0 7.30/

12.15/ 15.30/ 16.30

145

Panaji - Anmod - Bijapur -Gangapur - Gulbarga

526 17.00 16.30 500

Panaji - Anmod - Belgavi - Badami

364 11.30 -- 335

Panaji - Mapusa - Chorla 338 -- 06.15 325

- Belgavi - Badami

Panaji - Sankahli- Chorla - Belgavi

130 13.30/06.15/0 8.30/15.00/

06.45/ 12.15/ 1445/ 08.00

120

Panaji - Chorla - Belgavi - Saundatti -

218 06.45 14.30 195

Panaji - Anmod - Hubballi - Hospet

379 09.30 06.00 318

IN THE STATE OF MAHARASHTRA

*NB: RATES ARE SUBJECT TO CHANGE AS PER GOVERNMENT NOTIFICATION ISSUED FROM TIME TO TIME.

SHUTTLE SERVICES.

The Corporation in tune with its objective of providing comfortable and efficient services provides these points to point services through mini/midi/big buses connecting the major commercial towns like Panaji, Margao, Vasco, Mapusa, Ponda, Curchorem. These Services are non-stop without standees and hence, travel time is less, besides passengers are dropped inside the City during office timings.

The first bus depart from Margao to Panaji at 06.20 hrs and last shuttle bus from Margao

to Panaji at 20.00hrs. Similarly first bus from Panaji to Margao 06.15hrs and last bus from

Panaji to Margao at 20.00hrs and buses are operated with 10 minutes frequency.

The Fare for these services is as under:

Panaji to Margao and vice versa `.46.00 Panaji to Vasco and vice versa `.43.00 Panaji to Mapusa and vice versa `.17.00 Margao to Curchorem and vice versa `.28.00 Panaji to Ponda and vice versa `.39.00 Margao to Vasco and vice versa `.42.00 Panaji to Ponda `.39.00

SCHOOL SERVICES

The Corporation operates special services to the schools as per the School timings based on the request of the schools and colleges as per the request made by the school / colleges. The services are operated on the Monthly / Term Passes issued to the Students based on the concessional fare amount under monthly concessional pass system. The services are offered to the following Schools:

Sr No School Name Place Taluka No. Of Trips

1 Sanjay School for Special Education Porvorim Badez 8

2 Dattaram Chopdekar Memorial H. S. Porvorim Badez 2

3 L. D. Samant High School Porvorim Badez 4

4 INS KVD Mandovi Verem Badez 2

5 Peoples High School Camurlim Badez 2

6

Agnel Institute of Technology & Design

Assagao

Bardez

8

7 Progress High School Sankhali Bicholim 2

8 Margao - Agnel Ashram Canacona Canacona 2

9 S. S. Angle High School Mashem Canacona 2

10 Multi Faculty College Dharbandora Dharbandora 2

11 Rigina Mundi High School Chicalim Marmugoa 2

12 MES College Dabolim Marmugoa 2

13 Deep Vihar High School Sada Marmugoa 2

14 St. Teresa High School Vasco Marmugoa 2

15 Candelaria High School Vasco Marmugoa 2

16 Kendriya Vidyalaya 01 Vasco Marmugoa 4

17 Kendriya Vidyalaya 02 Vasco Marmugoa 4

18 Bhuwan High School Vasco Marmugoa 2

19 PCC Verna Vasco Marmugoa 8

20 Ameeniya High School Vasco Marmugoa 2

21 Goa Eng. Collage Vasco Marmugoa 12

22 Harmal Panchkroshi High School Harmal Pedne 4

23 Ganpat Parsekar College Harmal Pedne 2

24 Rayeshwar Inst. of Tech Edu Shiroda Ponda 2

25 Presentation High School Margao Salcet 4

26 Fatima Convent High School Margao Salcet 2

27 St. Joseph High School Margao Salcet 2

28 Don Khuris Margao Salcet 2

29 Don Bosco Eng. Fatorda Margao Salcet 4

30 Rayeshwar College of Engineering Fatorda Salcet 2

31 Multi Purpose High School Verna Salcet 2

32 Peoples High School Kumbharkhand Sattari 4

33 Bhiumika High School Poryem Sattari 2

34 Honda High School Honda Sattari 2

35 Goa University Bambolim Tiswadi 14

36 Durgawadi - Kendira Vidyalaya Bambolim Tiswadi 2

37 K. B. Hedgewar Cujira Tiswadi 22

38 Dempo High School Cujira Tiswadi 2

39 Dempo High Secondary School Cujira Tiswadi 2

40 Mushtifund High School Cujira Tiswadi 16

41 Don Bosco High School Cujira Tiswadi 2

42 Shared buses for Cujira Complex Cujira Tiswadi 2

43 Red Rosary High School Cujira Tiswadi 10

44 Our Lady of Rosary High School Donapaula Tiswadi 8

45 St. Xavier Acadamy Old Goa Tiswadi 4

46 Peoples High School Panaji Tiswadi 4

47 Kasaturba High School Panaji Tiswadi 2

48 Dayanad High School Chodan Tiswadi 2

SPECIAL PILGRIMAGE SERVICE

ASHTAVINAYAKA TOUR

The Corporation has introduced a special Ashtavinayaka tour by A.C.buses at weekends. The darshan of vinayakas is very important for peace, selfesteem and courage. The chintamani of Theur, Vighneshwar of Ozar, Girijatmak of Lenyadri, Varadvinayak of Mahad, Ballaleshwar of Pali are worshipped for the super power.

The tour covers 1600 kms and at the rate of `.5500/- per person. The booking of

this tour can be done at any of our booking offices at the bus stand or at any depots.

HIRING OF BUSES ON CONTRACT Casual Contract Rates

The Casual Contract rates for Volvo A. C., Luxury, Semi Luxury, Mini Buses are as follows:

Type of

Contract Types of buses

Min. K.M.

Charge & per km.

Amount

AC Corona 150 50 7500

AC Force Traveller 150 25 3750

A.C.Volvo 45 Seater 200 80 16000

Luxury 45 Seater 200 55 11000

Semi Luxury 40 Seater & above ( High back) 150 50

7500

Mini Bus 40-46 Seater 150 45 6750

Mini Bus 30-39 Seater 150 40

6000

Y-1 Series A.C. 27 Seater 150 45 6750

Y-1 Series Lux.36 seater 150 45

6750

A.C.Volvo 45 Seater 100 105 10500

Luxury 45 Seater 100 75 7500

Semi Luxury 40 Seater & above ( High back) 100 67.50 6750

Mini Bus 40-46 Seater 100 67.50 6750

Mini Bus 30-39 Seater 100 60.00 6000

Y-1 Series A.C. 27 Seater 100 67.50 6750

Y-1 Series Lux.36 seater 100 67.50 6750

Ac Force Traveller 100 37.50 3750

Ac Corona 100 75 7500

bove revised rates are in supersession to earlier order and same are applicable to private as well as Government departments.

Further maximum contracts on interstate as well as interstate routes shall be operated on the strength of stage carriage permits as per the earlier order No.649 dt.29.09.2012 in order to facilitate the party by not charging the service tax on the bill amount. Any casual contract bus operated without stage carriage permit shall be informed to this office.

The revised terms and conditions are:- (1) Recognized institute Students rates shall be charged - `.2/- less per Km. on all

types of buses.

(2) CGST @ 2.5% & SGST @ 2.5% on the contract / bill amount shall be paid by the

party in case contract is operated on special permit as per Note No.KTC/ACCTs-

H.O/2014-15/2060 dtd16.03.2015 (copy enclosed). Border taxes and Toll fees

shall be paid by the party.

(3) Students Concession shall be extended on Interstate routes too.

(4) Other Terms & Conditions to be signed by party is enclosed.

(5) Any additional expenditure like passenger tax, toll and parking fees, if paid by

KTCL shall be recovered from hiring party and advance shall be accordingly

taken.

(6) No extension or diversion of route is permitted without holding valid permit by

crew.

(7) If bus is utilized between 20.00 hrs to 05.00 hrs. `.500/- to be charged inaddition.

(8) Buses if required in the morning before 05.00 hrs, depot is allowed to send bus at

party’s place on first day evening for party’s convenience. The driver shall be

paid additional allowance of `.100/- for night stay in such case.

(9) Cancellation rates are modified in terms and conditions.

(10) No detention charges applicable for interstate operation. (Ref.No.KTC/TRF/9-

1/05-06/577 dt.25.07.2005)

(11) The starting and ending point of the contract will be from respective depot from

where the bus / buses is / are taken on contract or from the point of start in case

of school bus. This circular comes into force w.e.f. 01.04.2015. The casual

contracts booked till 31.03.2015 shall be charged as per existing rates.

PASS SERVICE ON SHUTTLE SERVICE

Monthly Concessional Pass System is implemented on shuttle services with effect

from 01/01/2013.

1. Panaji- Margao - Panaji `. 1119/-

2. Panaji - Vasco - Panaji `. 1047/-

3. Margao - Vasco - Margao `. 1023/-

4. Panaji - Ponda - Panaji `. 951/-

5. Panaji - Mapusa - Panaji `. 423/-

6. Margao – Curchorem - Margao `. 687/-

7. Panaji –Sankhali `. 951/-

Passes are issued under following Conditions.

1. 60% concession is given on total monthly fare amount. 2. No one way pass to be issued.

3. Pass should be purchased from T.C. or Ticket Issue Clerk at Pass counter. 4. Pass can be used on all KTCL buses, except for A. C. & Luxury. 5. Pass is valid on specified route.

6. Pass is not transferrable. 7. Passengers can directly board the bus on production of valid pass. 8. Passes are available at the Pass issue counter. 9. Passes available on any day.

10. Pass holder to carry pass daily. No passenger shall be allowed without pass on the bus.

11. Pass can’t be cancelled /surrendered. 12. Pass holders can board at bus station only and in between boarding shall not

be allowed on shuttle buses. He/she can board on other buses at any point on specified route.

13. Passes will be punched by Conductor or Traffic Controller.

14. This Pass System Scheme is implemented w.e.from 1st June 2013. 15. KTCL reserves the right enforce/delete/modify shuttle pass scheme as per

government directives.

CONCESSIONS

(A) Honourable Member of Legislative Assembly:

The MLA’s are provided 100% concession on intrastate / Interstate routes on production of Identity card issued by the Legislature Department

(B) Freedom Fighters:

Freedom fighters are given 100% concession on intrastate / Interstate routes on producing of Identity cards issued by Home Department.

(C) Senior Citizen: The Senior citizens are provided 50% concession on intrastate routes on

producing of Identity card issued by the Social Welfare Department.

(D) Students:

Students are given 50% concessions on intrastate routes on producing of identity card issued by schools/colleges/institutes

(E) Blind Person:

The blind person is provided 100% concession on intrastate routes on producing of Identity card issued by the Social Welfare Department.

(F) Handicapped person: The handicapped is provided 100% concession within the State of Goa.

(G) Cancer Patient:

The cancer patient is given 100% concession to travel on intrastate and interstate routes for medical treatment on producing of Medical Certificate issued by Goa Medical College/Tata Memorial Hospital. (H) AIDS PATIENT: 50%

REFUND RULES

The Refund Rules in brief are stated here below: The cancellation of advanced tickets booked can be done at the following

rates at all the Booking Offices of the Corporation and the Authorised Agents.

(a) Three days before the date of journey 10% of the amount shall be deducted towards cancellation charges.

(b) Two days before the date of journey 15% of the amount shall be deducted towards cancellation charges

(c) One day before the date of journey 25% of the amount shall be deducted towards cancellation charges

(d) Two hours before the journey 50% of the amount shall be deducted towards

cancellation charges

LOST TICKET

The passenger is required to purchase a fresh ticket for the same seat and the date of travel and on completion of travel he is required to send an application within 30 days attaching the ticket he / She travelled and reference of the date of booking of the old ticket and the booking office and submit this application to any of our booking offices for onward submission and verification. The refund shall be made at the desired address after deducting 10% and the Money order or Demand draft charges as applicable.

BREAKDOWN

In case of breakdown of services and no alternative arrangement made the proportionate fare shall be refunded. The refund of ticket in any cases shall be made within 30 days from the date of travel.

Cancellation of operation:-

Cancellation of operation is done in circumstances will be initiated to the

commuters is advance and the full refund is given to the passenger within fifteen days.