june 17, 2014...1st pir vs pre amp 1st pir vs approved $0 $8,060 losing current qtr gaining current...

June 17, 2014

Mr. Mark Dimondstein President American Postal Workers

Union, AFL-CIO 1300 L Street, NW Washington, DC 20005-4128

Dear Mark:

Certified Mail Tracking Number: 7013 3020 0002 3616 5854

As information, enclosed is a copy of the first Post Implementation Review (PIR) for the Clovis, New Mexico Customer Service Mail Processing Center (CSMPC), Area Mail Processing (AMP).

In accordance with the Non-disclosure Agreement February 11, 2013 the Postal Service is providing both redacted and unredacted copies of the PIR.

If there are any questions, please contact Rickey Dean at extension 7412.

Sincerely,

Patrick M. Devine Manager Contract Administration (APWU)

Enclosures

(CA2014-482)

Type of Distribution Consolidated: Orig & Dest Facility Name & Type: Clovis CSMPC

Street Address: 1224 W 21st St City: Clovis

State: NM 50 Facility ZIP Code: 88101

District: Arizona Area: Western

Finance Number: 341765 Current 3D ZIP Code(s): 881

Miles to Gaining Facility: 103 EXFC office: Yes Postmaster: John Yeast

Senior Plant Manager: Clyde Jones District Manager: John DiPeri

Facility Name & Type: Lubbock TX P&DF Street Address: 1515 Crickets Ave

City: Lubbock State: TX

50 Facility ZIP Code: 79402 District: Ft. Worth

Area: Southern Finance Number: 485397

Current 30 ZIP Code(s): 793, 794 EXFC office: Yes

Plant Manager: Steve Olguin Senior Plant Manager: Tony Keeton

District Manager: Brenda Baugh

Approval Date: February 20, 2012 Implementation Date: Jul-01-2013

PIR Type: 1st PIR

REDACTED

Date Range of Data: Jul-01-2013: Dec-31-2013 Processing Days per Year: 310

Bargaining Unit Hours per Year: 1,745 EAS Hours per Year: 1,822

Date of DAR Factors/Cost of Borrowing!

New Facility Start-up Costs Update June 16, 2011

Date & Time this workbook was last saved: I 05-20-2014 11:24

Area Vice President: Drew Aliperto I JoAnn Feindt Vice President, Network Operations: David E. Williams

Area AMP Coordinator: Steve Murray I Steve Jackson NAI Contact: Todd Katkow I Barbara Brewington

PIR Data Entry Page

Executive Summary Last Saved May 20, 2014 Date Range of Data

Losing Facility Name and Type: Street Address:

City:

State:

Current SCF ZIP Code(s):

Type of Distribution Consolidated:

Gaining Facility Name and Type: Street Address:

City:

Savings/Costs

Function 1 Workhour Savings

Non-Processing Craft Workhour Savings (less Maint!Trans)

PCES/EAS Workhour Savings

Transportation Savings

Maintenance Savings

Space Savings

Total Annual Savings

Total One-Time Costs

Total First Year Savings

Staffing Craft Position Loss

Service FCM Service Performance (EXFC & PFCM 0/N)

FCM Service Performance (EXFC & PFCM 2 Day)

FCM Service Performance (EXFC & PFCM 3 Day)

Customer Experience Measurement Overall Satisfaction Residential at PFC level

Customer Experience Measurement Overall Satisfaction Small Business at PFC level

3

1st PIR vs Pre AMP 1st PIR vs Approved

$0 $8,060

Losing Current Qtr Gaining Current Qtr

99.48% 96.05%

93.90% %

88.78% 94.39%

PIR Type: 1st PIR Jul-01-2013 Dec-31-2013

from Work hour Costs - Combined

from Other Curr vs Prop

from Other Curr vs Prop

from Transportation HCR and Transportation PVS

from Maintenance

from Space Evaluation and Other Costs

from Space Evaluation and Other Costs

from Staffing-Craft

from Service Performance & CSM





PIR Executive Summary

Combined Losing and Gaining Facility Data: Pre AMP Proposed 1st PIR Function 1 Workhour Costs $8,871,705 $8,580,650 $10,408,945

Non-Processing Craft Workhour Costs $3,513,793 $3,513,793 $3,602,942 (less Maintenance & Transportation)

PCES/EAS Workhour Costs $1,396,699 $1 ,285,611 $1,383,482 Transportation Costs $1,150,740 $696,049 $492,020

Maintenance Costs $3,462,867 $3,462,763 $3,645,993 Space Savings $0

Total Annual Cost $18,395,804

Total One-Time Costs $0

Total First Year Costs $18,395,804 $17,546,927 $19,533,382

Staffing

Craft Position Total On-Rolls 210 207 216 PCES/EAS Position Total On-Rolls 11 11 14

1st PIR vs Proposed 1st PIR vs Pre-AMP (A[?[!roved) AMP Approved AMP

Function 1 Workhour Savings ($1 ,537.240) ($1 ,828,295) $291,055 Non~ Processing Craft Workhour Savings ($89,149) ($89,149) $0 (less Maint!Trans)

PCES/EAS Workhour Savings $13,218 ($97,871) $111,088 Transportation Savings $658,720 $204,029 $454,691

Maintenance Savings ($183,126) ($183,230) $104 Space Savings $0

Total Annual Savings $856,938

Total One-Time Costs $0 $8,060 ($8,060)

Total First Year $848,878

Staffing Craft Position Loss (6) (9) 3

PCES/EAS Position Loss (3) (3) 0

PIR Executive Summary 4

Summary Narrative Last Saved: May 20, 2014

Losing Facility Name and Type: Clovis CSMPC Current SCF ZIP Code(s): 881

Type of Distribution Consolidated: Orig & Dest

Gaining Facility Name and Type: Lubbock TX P&DF Current SCF ZIP Code s): 793, 794

Background

The Fort Worth Performance Cluster, with the assistance from the Southern Area Office, has completed the 151 (6-month) Post Implementation Review (PIR) to measure the success of consolidation of mail processing operations from Clovis NM Customer Service Mail Processing Center (CSMPC) to the Lubbock TX P&DF. The AMP was approved on February 20, 2012.

The approved AMP transferred the processing of all originating and destinating letter, flat, and parcel volumes for the 881 ZIP Code service area to the Lubbock TX P&DF. The transfer of volumes was completed on May 4, 2013. The Clovis NM CSMPC (Clovis) is approximately 103 miles from the Lubbock TX P&DF (Lubbock).

Financial Summary

Financial savings identified during this first PIR study for this consolidation of originating operations are:

Combined Losing and Gaining Facility Data: Pre AMP Proposed 1st PIR Function 1 Workhour Costs

Non~ Processing Craft Workhour Costs {less Maintenance & Transportation)

PCESIEAS Workhour Costs

Transportation Costs

Maintenance Costs

Space Savings

Total Annual Cost


Total First Year Costs

$8,871,705

$3,513,793 $1,396,699 $1,150,740 $3,462,867

$0 $18,395,804

$18,395,804

PIR vs Pre-AMP

$8,580,650

$3,513,793 $1,285,611

$696,049 $3,462,763

$17,546,927

PIR vs Approved

$10,408,945

$3,602,942 $1,383,482

$492,020 $3,645,993

$0

$19,533,382

Total Annual Savings Total One-Time Cost Total First Year Savings

($1,137,577) 0

($1,137,577)

($1,994,515) $8,060)

($1 ,986,455)

The estimated total first year cost of $1,137,577 is below the proposed first year savings of $848,878 for the AMP. The PIR includes impacts that can be attributed to the following concurrent activities that occurred:

- The hub operation that remains at Clovis and the Clovis Northwest Station share the same finance number. There are Function 2, Function 3 and Function 4 workhours with increased costs to Clovis totaling $151,719 and which are not related to the AMP.

- The AMP of Roswell NM to Lubbock was implemented 4, 2013. The proposed increased workhour costs for this AMP to Lubbock is $389,336. Mail volumes were moved from Albuquerque NM P&DC to Lubbock TX P&DC. These operational mail moves were made at a cost of $515,533.

Adjusting for the various impacts, which total $1,056,188, the adjusted first year cost is $81,369.

PIR Summary Narrative

5

Customer Service Considerations

There are 28 delivery rural routes at the Clovis CSMPC (Clovis Northwest Station). There are 2 retail counters and 1, 586 PO Boxes. The recommendation is to retain the facility with no planned consolidations. Clovis service scores are scattered. The district and area will review processes to ensure they align with established targets. Lubbock scores are just under pre-AMP and show impacts from the December holiday season.

Staffing Impacts

' Craft= Career+ Non-career

Lubbock had 1 0 craft employees over the proposed, including 13 additional clerks and mail handlers in mail processing. Some of the additional employees were from the Roswell AMP and some was from the operational changes from Albequerque to Lubbock discussed in the finanancial section. The management staffing for Lubbock is showing three positions over the proposed number, but the current authorized staffing for Lubbock is 14 positions .

. Transportation Changes

For the First PIR, the transportation savings were $658,720 which was $204,029 more than proposed savings. Most of the savings were the decrease in mileage Lubbock to Clovis versus Albuquerque to Clovis for ADC/AADC mail. Clovis to Lubbock is 103 miles versus 217 miles from Clovis to Albuquerque. HCR 88111 was terminated and replaced with HCR 793A3.

Equipment Relocation and Maintenance Impacts

Two DBCSs were relocated from Roswell to Lubbock which were not planned but were necessary to implement the AMP without a service standard change. The DBCS's were moved by postal

6

employees which impacted the maintenance costs at Lubbock. There were no equipment moves or costs allocated in the Clovis package.

One Time Costs

All of the one-time costs for Lubbock were included in the Roswell AMP PIR.

Space Impacts

The Clovis CSMPC (Clovis Northwest Station) is a 26,086 SF postal leased facility housing 28 delivery routes and hub operations for SCF 881 offices. There are 2 retail counters and 1.586 PO Boxes. The Node recommendation is to retain the facility. There are no recommended consolidations into the facility. It is recommended that 15,650 SF be identified as excess/unused space.

PIR Summary Narrative

7

Service Performance and Customer Satisfaction Measurement Last Saved: May 20, 2014

PIRType: 1st PIR Implementation Date: 07/01/13

Losing Facility: -:C_Io;;-v;....is.;.....:;C...;;S..;.;M;....P_C;;;...._ _________ _ District: Arizona ---------------------------------------

Gaining Facility: Lubbock TX P&DF District: Ft. Worth

( 15) Notes: __ E_X_F_c_s_c_o_re_s...,.ar_e_s_h_o_w_n_a_b_o_v_e_. _P_F_C_M_s_c_or_e_s_n_o_t •y-et_a_v_a_il_ab_l_e_. _

8

Satisfaction Measurement (CSM) became Customer Experience Measurement Data reflects most recently completed quarter available in GEM.

PIR Service Performance and Customer Satisfaction Measurement

j Combined Faci~-~--J


Workhour Costs - Combined Facilities Last saved: May 20, 2014

PIR Type•: .,.~<:;-·:;:;~-;;i~Ci'~;;EIR;;ml;o~=;;c,;::-.,;;:nn:::::~:::l;;:;i,e:;dc.;fo;;-, EFirnt=PIR

Date Range of Data: Jul-01-2013 to Oee-J1~2013

r~-ANJ\;IJAlllEJ·--1

PIR Workhour Costs- Combined Facilities

P!R Workhour Costs- Combined Facilities

(27)NOTESo ~:=======~~:==============··~======~====·~=========~=================~===~=i~~~~ ;:~-~-

11

PIR Workhour Costs - Combined F acilitles

Losing Facftity:-"C"'Io_::vis,_C00S:;cMc_P_;,:C _______________ _

Type of Distribution Consolidated ~-"~·~ Oest ___ _

12

Workhour Costs -Losing Facility La$! Saved: May 20.2014

P!RType•: -~~:,~~.,..,~A, .. .:_~~.

DateRangeofOata: --~~ to ~!:~-~

13 PlR Workhour Costs - Losing

Workhour Costs -Gaining Facility Last Saved: May 20, 2014

Gaining Facility: lubbock TX P&DF. PIR Type•; .~.:.: ,~~'" •• ,, •• '• ••• ,., •• n •• ••··• D>D

Type of Distribution Consolidated: Orig & Dest Date Range of Data: Jut-01-2013 to Oec--31-2013

[ JIN>J'JJITIZ~

P!R Wort<hour Costs -Gaining

P!R Workhour Costs· Gaining

(27)NOTES'~~~~~~~~~~~~~~~~~~~~~~-~~~~~~~~~~~~~~~~~~~~~~~~~~~~~========================================================== -·-~··~------------~~~------

16 P!R Workhour Costs- Gaining

L- Other Workhour Move Analysis ~

PIR Other Workhour Costs

18

Pl R Other Workhour Costs

PlR Other Workhour Costs

20

P!R Other Workhour Costs

I ~ - --~ ---- -~ -~ -- Distribution to Other PIR Worksheet Tabs I

21

PIR Other Workhour Costs

22

Operation Number

Workh:ourCost Worlchours I ($)

P!R Other Workhour Costs

Staffing - Craft Last Saved: May 20, 2014

PIR Type: 1st PIR Data Extraction Date: 01/10/14

Craft Positions

Gaining Facility: Lubbock TX P&DF Finance #: 485397

Craft Positions

~~----------~-----------~ I (23) I (24) I

! 1st PIR vs Pre AMP ! 1st PIR vs Proposed ! Total Craft Position Loss:L,_,_,~~-~--j ___ ,J.~l_. __ ,_J

(Above numbers are carried forward to the Executive Summary)

23 PIR Staffing -Craft

Staffing - PCES/EAS Last Saved: May 20, 2014

PIR Type: 1st PIR

Losing Facility: _C_Io_v_i_s-:C-:cS-:-M=PC:-:---------------Oata Extraction Date: 1/10/2014

Finance# _3_4_17_6_5 ____ _

PCES/EAS Positions (7)

Position Title

24

PIR Staffing PCES/EAS

Gaining Facility: Lubbock TX P&DF Finance# ...;4..:.8.:..53:.;9:..;7 _____ _ Data Extraction Date: 1/10/2014

r,_,_,_,_,_,_,_,_,_,,_,_,_,_,_,_,_"_,_,_,_,_,_,_,, j Total PCES/EAS' {37)

1 <38

) 1

j Position Lossj -3 j -3 j 25

~,_,_,_,_,_,_,_,_,j,_,_,_,_,_,_,_j_,_,_,_,_,_,_~

(Above numbers are carried forward to the Executive Summary)

PIR Staffing - PCES/EAS

Transportation- PVS Last Saved: May 20, 2014

Losing Facility: ~C:-:;to7v:;:is~C..::S.:.:.M.:.:.P...:C:..__ _________________ _ Finance Number: -=3~4...:..17.:..:6::.:5:..__ _____ _

(11) Total 1st PIR vs Pre AMP Transportation-PVS Savings: $0 (This number added to the Executive Summary

PIR Type: 1st PIR

Date Range of Data: Jul-01-2013 -------------------Gaining Facility: Lubbock TX P&DF

Finance Number: 485397 ~~~-----------

--to-- Dec-31-2013

(12) Total 1st PIR vs Proposed Transportation-PVS Savings: $0 (This number added to the Executive Summary)

(13)Nores: ______________________________________________________________ =========================================

26 PIR Transportation- PVS

Losing Facility: Clovis CSMPC

Transportation - HCR Last Saved: May 20, 2014

-------------------------------------------------------Type of Distribution Consolidated: Orig & Dest

Data of HCR Data File:

27

PIR Type: 1st PIR

CT for Outbound Dock:

PIR Transportation HCR - Losing

Change Analysis 1st PIR vs Pre AMP I 1st PIR vs Proposed

Notes:

28 PIR Transportation HCR- Losing

Gaining Facility: Lubbock TX P&DF


Date of HCR Data File:

(1)

Route#

(3) (4)

1stPIR

Transportation - HCR Last Saved: May 20, 2014

CET for Inbound Dock:

CET for Cancellations:

tt>)

Proposed Annual Cost

PIR Type: 1st PIR

CETforOGP:

CT for Outbound Dock: ------

1st PIR Annual Cost/Mile

PIR Transportation HCR- Gaining

Notes:

30

Summary HeR Losing & Gaining (11) (12) (13) I (14l

Change Analysis 1st PIR vs Pre AMP I 1st PIR vs Proposed 1st PIR vs Proposed

Losing

Gaining

(13) Total 1st PIR vs Pre AMP Transportation-HeR Savings: (from losing and gaining facilities)

(14) Total 1st PIR vs Proposed Transportation-HeR Savings: (from losing and gaining facilities)

Total Transp0ftl1f.km ......o........ • ...:........ •• ~-·-·-

(15) I (16)

1st PIR vs Pre AMP

1st PIR vs Proposed

HCR

PVS

(15) Total 1st PIR vs Pre AMP Transportation (PVS & HCR): (This number carried forward to the Executive Summary)

(16) Total 1st PIR vs Proposed Transportation (PVS & HCR): (This number carried forward to the Executive Summary)

$0 $0

PIR Transportation HCR- Gaining

MPE Inventory Last Saved: May 20, 2014

Data Extraction Date: 01/10/14 PIR Type: 1st PIR Date Range of Data: Jul-01-2013 --to -- Dec-31-2013

Losing Facility: ...:C:..:Io.:..v:..:is::....::C..:::S;,:.:M.:.:.P....:C::.._ ________ _ Gaining Facility: Lubbock TX P&DF

(5) (6)

1st PJR

(10) Notes:

31

(7) Proposed Relocation

Costs

(8) 1st PIR

Carried to Space Evaluation and

(9)

PIR MPE Inventory

Maintenance Last Saved May 20, 2014

Losing Facility: Clovis CSMPC --------------------------------

Workhour ActivitY

[-- Mail Processing $ LDC 36 Equipment

LDC37 Building Equipment $

LDC 38

LDC 39

Grand Total

(13)

32

(2)

~) Proposed PIR Costs sts

0 $

= 0 $ 0

-186,988 $ 224,550

--0 $ 0

= 0 $ 0 $ 0

-186,988 $ 224,550 \$' 37.458 $ 37,562

41,626

0

286,176

(11) 1st PIR vs Pre AMP- Maintenance Savings:

(12) 1st PIR vs Proposed- Maintenance Savings:

PIR Type*:_1_st_P_I_R ______ _

Date Range of Data: Jul-01-2013 : Dec-31-2013


Workhour ActivitY

Grand Total

$183,126

$183,230

---------------------------------

;d (8) (9)

Variance 1st Proposed 1st PIR PIR to Pre

Costs Costs AMP

1,586,776 $ 1,750,020 181,244 $

479,714 $ 617.401 137,687 $

428,298 $ 345,112

260,707 $ 76.479 (184,229) $

23,293 $ 4,148 \18,145) $

2,760,788 $ 2,793,159 32,371 $

(These numbers earned forward to the Executive Summary)

(These numbers carried forward to the Executive Summary)

"Data in P!R columns !S annualiZed for F1rst P!R

(10) Variance 1st PIR to Pre Proposed

181,244

137.987

IS3, 1$7)

1184,229)

{19.145)

32,371

PIR Maintenance

(1)

Distribution Changes Last Saved: May 20, 2014

Losing Facility : _C_Io_v_is_C_S_M_P_C.:__ __________ _ PIR Type: 1st PIR

Type of Distribution Consolidated: Orig & Dest Date Range of Data: Jul-01-2013 --to-- Dec-31-2013

Place a "X" next to the DMM labeling list(s) revised as result of the approved AMP.

DMM L001 X DMM L011

Identify the date of the Postal Bulletin that contained DMM labeling list revisions.

<2l PB 22359 Mar 21-2013

X DMM L002

DMM L003

X DMM L004

X DMM L005

DMM L006

DMM LOO?

DMM L008

X DMM L009

DMM L010

X

X

X

X

X

X

DMM L201

DMM L601

DMM L602

DMM L603

DMM L604

DMM L605

DMM L606

DMM L607

DMM L801

Was the Service Standard Directory updated for the approved AMP?

<3l Yes

(4) Drop Shipments for Destination Entry Discounts

FAST Appointment Summary Report NASS

Facility Name Total No-show Late Arrival Open

Month Losing I Gaining Facility Code Schd Count % Count % Count %

Nov '13 Losing Facility 881 Clovis NW Station 0 0 0.00% 0 0.00% 0 0.00%

Dec '13 Losing Facility 881 Clovis NW Station 0 0 0.00% 0 0.00% 0 0.00%

Nov '13 Gaining Facility 793 Lubbock 233 58 24.89% 59 25.32% 0 0.00%

Dec '13 Gaining Facility 793 Lubbock 210 67 31.90% 49 23.33% 0 0.00%

(5) Notes: Clovis dropped at Lubbock

Count

0

0

175

143

Closed %

0.00%

0.00%

75.11%

68.10%

33 PIR Distribution Changes

Unschd I Count

0

0

0

0 I

Customer Service Issues Last Saved May 20. 2014

Losing Facility:..:C:.:Io::_v:.:is::...::C..::S:.:.:M:.::.P__:C::_ _____________ _

5-Digit ZIP Code: ..:8:.:8..;.10;::..1;__ _____ _

Data Extraction Date:---------

1. Collection Points Number picked up before 1 p.m.

Number picked up between 1-5 p.m.

Number picked up after 5 p.m.

Total Number of Collection Points

2. How many collection boxes are currently designated for "local delivery"? I . - - I

3. How many "local delivery" boxes were removed as a result of AMP?

4. Delivery Perfonmance Report

% Carriers returning after 1700

5. Retail Unit Inside Losing Facility (Window Service Times) 6. Business (Bulk) Mail Acceptance Hours

7. Can customers obtain a local postmark in accordance with applicable policies in the Postal Operations Manual? Yes

8. Notes:


9. What postmark is printed on collection mail?

""''~ 34

PIR Customer Service Issues

Space Evaluation and Other Costs Last Saved: May 20, 2014

Losing Facility:..::C:.:.Io::..v:.:.is::....::Cc:S:.;cM:.:;P_C:::_ _______________ _ Date: ________ _

1. Affected Facility

2. One-Time Costs

Enter any one-time costs: __ ...;:;$0::...,. __ $0 $0 (These numbers shown below under One-Time Costs section.)

3. Savings Information

Space Savings ($): __ ...;$;;;0 __ _ $0 $0 (These numbers carried forward to the Executive Summary)

4. Did you utilize the acquired space as planned? Explain. The Clov1s Northwest Station IS a 26,086 SF leased facility hous1ng 28 delivery

routes and hub operations tor SCF 881 offices. There are 2 retail counters and 1,586 PO Boxes. The FSO Node recommendation is to retain the

facility. There are no recommended consolidations into the facility but it is recommended to identify 15,650 SF as excessed/unused space.

5. Notes: All One-Time Costs for Lubbock are included in the Roswell First PIR.

Employee Relocation Costs

Mail Processing Equipment Relocation Costs (from MPE Inventory)

Facility Costs (from above)


$8,060

$0

$8,060

Losing Facility:..:;.;.;:..:.;.;;,_;;_.::.;.;.~--------

$0 $0

($8,060)

$0

$0 ($8,060) PlR costs carried forward to Executive Summary)

Pre-AMP: FY 2012 Range of Report

35 PIR Space Evaluation and Other Costs

june 17, 2014...1st pir vs pre amp 1st pir vs approved $0 $8,060 losing current qtr gaining current...

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