WorkPlus Board Report

July, 2009

Utilization for July

3183

2282

897

0 500 1000 1500 2000 2500 3000 3500

# of Services Utilized

# of Visits

# of Customers

Utilization for JulyTop 10 Services Utilized

1. Job Search

2. Computer Usage

3. Copier/Fax/Phone

4. First Time Visitor

5. WIA Orientation

6. Training Information

7. SCOTI Services

8. Computer Basics Workshop

9. Meetings

10. WIA (Walk in/drop off)

2,601

2,439

2,045

2,228

2,0382,129

2,540

2,739

3,181

3,482 35103373

3183

1,6721,752

1,5881,702

1,504

1,715

1,887

2,196

2,511

2,693

2245

2056

2282

529 579458 521

456 504570

693 715781

708 721

897

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

# of Services Utilized

# of Visits

# of Customers

Customer Profile - July

White71%

African American23%

Other6%

Bachelor's Degree or Equivalent

3%

Associate's Degree6%

None22%

Master's Degree or Equivalent

1%

High School Graduate, GED

68%

Customer Profile – July

18-2427%

25-3430%

35-4417%

45-5417%

Over 652%55-64

7%

Under 180%

Unemployed84%

Underemployed2% Employed

14%

Customer Profile - July

Spfld 455026%

Spfld 4550320%

Spfld 4550524%

Spfld 4550618%

Spfld 4550411%

Western Clark Co.13%

Out of County5%

Eastern Clark Co.3%

Female52%

Male48%

Area7 Customer Tracking System

• “Fully integrated customer tracking, case management and funds accounting system”

• Compatible with our existing accounting systems

• Easy-to-use, secure, web-based• Allows us to track, report, control, and

schedule services to both the universal customer and participants who receive training and/or supportive services