july 2008 introduction to techsoup prepared for: networking academy’s cee study tour techsoup...

July 2008

Introduction to TechSoup

Prepared for:

Networking Academy’s CEE Study Tour

• TechSoup Overview• Cisco and TechSoup• Global Expansion

Confidential and for Discussion Purposes Only

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Section 1: TechSoup Overview


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We are working toward a time when every social benefit organization on the planet has the technology resources and knowledge they need to operate at their full potential

We meet this mission in 2 ways:

• Direct Services which provide technology products and community to social benefit organizations

• Indirect Services which support capacity-building in the sectors we serve


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TechSoup builds NPO capacity by connecting corporate giving to nonprofit needs.

Creating Connections, Delivering Resultsand Advancing the Field

Partnerships with

Corporate & Philanthropic

Sources

Vision &

Leadership

Operational Excellence

Infrastructure for

Product & Knowledge Distribution

Presence in & Understanding

of theNonprofit /

NGO Sector

Leveraging Our Experience for Greater Reach and Impact


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• Founded in 1987 as CompuMentor to help nonprofits benefit from computer technology• Based in San Francisco, over 160 employees• We have a 20 year track record of being on the leading edge of ICT technology use in the in

nonprofit sector• 35 donor partners, representing almost 600 unique products available to the NPO community

TechSoup Distributes Technology Products and Knowledge to Nonprofits, NGOs and Libraries


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Techsoup projects emphasize community involvement.

MaintainIT: a project to sustain public access computing in libraries

NetSquared:promoting Web 2.0 in the NPO sector


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• $312 million retail value of technology product donations distributed

• $296 million potential savings for NGOs

• 901,028 technology products distributed

• 32 TechSoup product donor partners

• 180,000 visits to our download section

• 45,238 organizations received product donations

• 19 countries now operational through partner NGO network

• 420,000 unique monthly visitors• 180 countries of origin of

visitors• 27% of overall traffic to

TechSoup from outside U.S• 117,000 monthly TechSoup

online forum visitor sessions

IMPACT REACH

FY 2008 Key Performance Metrics


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Partner NGOs (partial)

Do

no

r P

art

ne

rsTechSoup Partner Ecosystem


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TechSoup services make it possible for organizations to concentrate on their mission.


“Solutions were installed five months ago, and we’ve quite literally not asked for a single IT support call-out since.”-Ian Trafford, 42nd Street

In the UK’s Manchester area, the 42nd Street provides services to young people experiencing mental health problems.

“Investing resources in a technology plan provided a framework for how to make changes...and it’s also a way to let the organization know that we value it, support it, and invest in it.”

-Charlie Quaid, Director of Finance, San Francisco Conservation Corps

San Francisco Conservation Corps serves more than 250 young people each year. Corps members engage in community service programs that range from installing play structures to supporting local recycling programs.

Section 2: Cisco & TechSoup


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Cisco Programs at TechSoup

Direct ServicesCisco US MainCisco Global

Cisco One Economy

Institutional ServicesCisco Employee Donation Program

Product Grant ProgramNetworking Academy


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Cisco US Donations

CISCO DONATION REQUESTS

0

50

100

150

200

250

300

350

400

450

500

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

F07 Donation Requests F08 Donation Requests

70%

9%

21%

Basic Human Needs

Education

Individual Economic Opportunity

74%

12%

14%

CISCO RECIPIENT ORGANIZATIONS

F07 F08

In FY08, the combined US Cisco Donation Programs served 1,974 NGOs totaling $13.4M FMV through the TechSoup Program


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Cisco Global Donations

CISCO DONATION REQUESTS

0

10

20

30

4050

60

70

80

90

100

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

F07 Donation Requests F08 Donation Requests

69%

9%

22%

Basic Human Needs

Education

Individual Economic Opportunity

63%9%

28%

CISCO RECIPIENT ORGANIZATIONS

F07 F08

In FY08, the Global Cisco Donation Programs served 425 NGOs totaling $2.8M FMV through the TechSoup Program


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Organizations Served by Cisco in FY08

Using a Cisco ASA-5505, America’s Second Harvest was able to set-up a VPN between our Chicago office and a new food bank opened in San Diego. The new food bank just opened and has very limited funding for technology and no funding for technology staff. Using the ASA-5505, we connected them to our systems in Chicago so they could run their email, warehouse food management and financial accounting system off our server. We also used a Cisco switch to network the local San Diego office PCs. As they expand, they will likely install a Cisco VOIP system.

The majority of our food banks are smaller operations with no technology staff and very limited budgets.... The ability to acquire Cisco equipment through Tech Soup is a great benefit to our network. As the economy becomes worse and more people are in need of our assistance, we need to direct even more operating funds to food and transportation, leaving even less for technology.

Cisco’s support of this program is a great help to America’s Second Harvest’s mission of providing hope by Feeding America.

Thank you, Kevin KEVIN LUTZ

VP of Technology


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Cisco Program Objectives & Goals for FY09

All Programs/ Overall Relationship

• Launch Cisco Canada

• Launch VoIP Pilot offering

• Launch CISCO Global in additional countries

• Demonstrate value-add in partnerships – beyond donation program

• Improved tracking on customer follow up

• Enhance operational efficiencies


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Section 3: Global Expansion


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Local Branding TechSoup Partnership

Outside of North America, TechSoup partners with NGO capacity-building organizations to establish localized versions of the product donation platform


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Recognition – International press for Partner NGO’s and TechSoup


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Examples of Partner Web Sites

UK

Poland

Belgium


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Where is TechSoup Today?

Currently operating in 19 Countries on 6 ContinentsExpanding at rate of 1-2 countries per month

Australia

Belgium

Botswana

Canada

Chile

France

Hong Kong

Hungary

India

Ireland

Luxembourg

New Zealand

Poland

Russia (Pilot)

South Africa

Spain

Taiwan

United Kingdom

United States


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CEE: Existing partners

• Hungary: Nonprofit Information and Training Center Foundation (NIOK) http://www.niok.hu/fedolapangol.html

• Poland: Stowarzyszenie Bank Drugiej Reki (BDR) http://bdr.org.pl/

• Russia: Institute for the Information Society (IIS) http://www.e-NGO.ru ( pilot phase)

Existing CEE Partners


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The CEE Direct Model

• TechSoup CEE office– TechSoup will host and run operations regionally from their CEE office in

Warsaw, and will manage/ coordinate with TS Affiliates and TS Fellows (with assistance as required from the head office global operations team).

• Regional rather than Country focus– For activities such as defining eligibility and outreach, the focus will be placed on

implementing a regional rather than country specific model. This will help simplify the deployment and ongoing management of the model.

• Introduction of Advisory Board Concept– Key stakeholders and regional experts will be engaged to help assist in the

design and evolution of the direct model and the core components of the model such as the TechSoup affiliates and fellows concepts.


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Central Eastern Europe (CEE): increase our presence and deepen our impact

TechSoup Warsaw Office

• Establish Direct Model allowing for more sustainable program in region with TS office providing back-end support

• Provide a European base of support and “time-zone” friendly base of operations

• Gain access to skills & talent in-region for office staffing and “Global Fellows” program (eRider concept)

• Build TechFellows and Advisors community in-region

Support of CEE expansion: Invited Funding Proposal pending with The Charles Stewart Mott Foundation, commitment from Microsoft Community Affairs, interest

expressed by Cisco Systems


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CEE Countries

Two CEE country groupings have been created for the purpose of the direct model and deployment process:

• Group 1:– Bosnia-Herzogovina– Croatia– Czech Republic– Macedonia– Serbia– Slovenia

• Group 2:– Bulgaria– Greece– Romania– Slovakia– Ukraine


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CEE WorkplanA

fillia

tes

Adv

isor

y P

anel

Tec

hSou

pM

S Localize Eligibility for pilot countries

Establish CEE Presence

Establish Advisory Panel

Select Pilot Countrie(s)

Participate in Program Design

Launch PilotRefine / document

methodology

Act as Affiliates for Pilot

Continue Country Rollouts

In Country Program Support

Ongoing PR / Collaboration

Localize Eligibility for additional

countries

Months 1-2 Months 3-6 Ongoing


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Preliminary Milestones & Timing

• August – September 2008– Convene CAMs & standardize eligibility– Establish advisory group and kickoff– Finalize program design– Fill CEE Direct support role

• October 2008– Arrange face-to-face workshop for Advisors in conjunction with

Grantmakers East Forum in Dubrovnik– Finalize and Train affiliates– Plan launch phasing

• November 2008– Launch CEE Direct pilot

• December 2008– Announce as part of eInclusion event in Vienna

july 2008 introduction to techsoup prepared for: networking academy’s cee study tour techsoup...

Documents

discussion purposes

techsoup services

techsoup overview slide

techsoup projects

npo community techsoup

technology products

impact slide

npo sector slide