julie endries - resume
TRANSCRIPT
Julie A. Endries4713 Landover Dale Drive
Raleigh, NC 27616919-291-2681
Summary of Qualifications
Over 19 years of sales and order fulfillment experience in customer service industry. Acquired strong relationship building skills. Strive to understand client needs and provide exceptional service. Provide Leadership to other team members at location.
Experience
Large Account Manager/High Profile Job Project Manager, Stone Center of Carolina – 2014-2017
o Focus on high volume accounts providing exceptional customer service to ensure customer loyalty and account growth
o Assist customers in selecting products that will accomplish desired outcomes
o Provide accurate information to customers and their clients regarding material costs and availability, including specialty materials and fabricated products, to ensure client timetables are met
o Supply project management support to Sales Team and Contractors for large value projects
o Support Outside Sales Team as needed with project estimating and material ordering
o Support Inside Sales and Counter Staff by providing leadership and product knowledge
Pro Services Associate, Lowe’s Home Improvement – 2014
o Provide purchase assistance to customers in building supply area of store
o Responsible for demonstrating, preparing, and loading merchandise for customer orders, including deliveries
o Responsible for Area Sales Quota, as well as, promotion of Customer Loyalty Plans, Extended Protection Plans, and Product Replacement Plans
Project Manager, Charles Luck Stone Center -- 2011 - 2013
o Provided accurate product pricing estimates to Sales Associate and Customers
o Sourced, and procured, special order materials requested, as well as, ensured material quality
o Supported operational needs of Sales Associates and customers including jobsite assistance
Inside Contractor Sales Representative, Charles Luck Stone Center -- 2009 - 2011
o Demonstrated CRM focus in providing one-to-one customer service and building strong relationships with customers
o Quickly and efficiently solved customer challenges. Worked to create a win-win situation for both the customer and the company
Assistant Center Manager, Charles Luck Stone Center – 2006 - 2009
o Led 6 Yard and Delivery Associates in customer order fulfillment for location
o Responsible for verifying orders for pickup and delivery were accurate
o Responsible for Yard layout and housekeepingo Operated CAT IT-14G loader and CAT forklift to
load customers and unload vendor trucks
Inside Contractor Sales Representative, Luck Stone Corporation – 2003-2006
Assistant Center Sales Manager/Center Sales Manager (2 locations), Luck Stone Corporation – 2001-2003
Inside Retail Sales Representative, Luck Stone Corporation – 1998 – 2001
Yard Associate/Driver, Luck Stone Corporation – 1997 - 1998
Technical Skills
Proficient is Sage Software
Proficient in NetSuite CRM tracking
OSHA 30hr safety course certified
Education
State University of New York at Potsdam (SUNY Potsdam) 1992