Juli Oliver-SmithJuli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several

local authorities – and what she’s learned along the way

Effective Collaboration in a Competitive World.

• Aims:– share good practice – explore practical solutions– encourage open exchange of experience– bring together speakers, case studies and opinion

from the HE/FE and other sectors

Sharing Experience

Sharing Experience

• David Ulrich – his legacy– 59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle

books and his own page on Amazon!– Lucky enough to have seen him speak 3 times and been fed

and self learnt his theories, but I can’t through his repertoire today!

• Juli Oliver-Smith – my experience– 16 years experience, EMEA (Europe, Middle East and Africa),

Asia, US and UK, including 4 set up and implementations.– No academic studies but have the scars and grey hair to prove

it!– TCK (Third Culture Kid) through and through

Sharing Experience

• Culture• Mutual Intent• Managing the Change Terrorists• Create a team that understands and commits

to the vision• Will, Drive and Stubbornness

Sharing Experience - Culture

• How similar are the two/three/four......cultures?

• Do you really understand each other?

Juli Oliver – Smith

Sharing Experience - Culture

• Have you done a cultural audit?• Where will you clash as partners or a shared

supplier?

Sharing Experience - Culture

• Where are the “smelly fish”?

Sharing Experience - Mutual Intent

• Are we committed?• Are we dating or serious?• Are we in an open relationship?• Are we faithful?• Is this marriage “till death us do part”? or• Is this a short term liaison?

Sharing Experience - Managing the Terrorists

• There will be resistance– Internally– Externally

• Employees & Line Managers do not ask for HR Shared Services

• It was cosy before, just down the corridor• Now the Tribe has split• Immediate change – the trust has gone!

Sharing Experience - Create a team

• The internal resistance can be as strong as the external

• You knew/liked your customers, can you just carry on as if nothing has happened?

• Shared Services is a culture your team (the one you inherited) may not want.

• WIIFM (what’s in it for me)?

Sharing Experience – Will, Drive and Stubbornness

• You have to believe it can work• Complaint Management• Continuous Improvement• Partner Support• Language and its meaning• Excellence• You cannot exhibit a chink in the armour! • It is a war!

Explore

Explore - Shared Services

• Shared Services – what is it?• HR Shared Service – what is it?• Why would you create an HR Shared Service?• A shared system, will not create a shared

service.• What works and what doesn't?

Explore - Objectives

• EKHRP Objectives– Efficiency Savings – Increased service resilience – Aligned business processes – HR / Payroll (self service functionality & timely

management information) – Larger pool of HR expertise & specialists – Greater buying / procuring power

Explore - language?

It is often said that Britain and America are "two nations divided by a common language".

Practical Solutions

Practical Solutions – 1

• Cultural Audit • Capability and Accountability Assessment• Are Leaders really Leading• Are Managers managing

Practical Solutions – 2

• Clear plan of implementation with impact and if required training.

• Change Management Plan• Respond to every criticism – no matter how

small or quietly raised!• Implement and embed continuous

improvement within your culture (SS)– CIR – Ford 8D

Practical Solutions – 3

• Measurement and Data, but not for data’s sake!

• Tracking!• Prove what you do, if you can’t you’re not

doing it!

Practical Solutions – 4

• Vision – long term plan, short term actions• Flexibility• Consistency• You mustn’t let it lie! Strength of Leadership!

Class Over

“Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first.

Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”

Effective Collaboration in a Competitive World.

• Aims:– share good practice – explore practical solutions– encourage open exchange of experience– bring together speakers, case studies and opinion

from the HE/FE and other sectors

Questions