judith ungar and barbara stockland harrisburg area community college, pennsylvania
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Judith Ungar and Barbara Stockland Harrisburg Area Community College, Pennsylvania. March 12 2013. Full-Time Students 3659 Part-Time Students 6808 Freshmen 24.9% of FT 39.1% of PT Enrolled in Developmental Courses English1729 Math1726. - PowerPoint PPT PresentationTRANSCRIPT
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Judith Ungar and Barbara StocklandHarrisburg Area Community College, PennsylvaniaMarch 12 2013
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HACC - Harrisburg Statistics(College Data Book- 2011-2012)
Full-Time Students 3659Part-Time Students 6808
Freshmen24.9% of FT39.1% of PT
Enrolled in Developmental CoursesEnglish 1729Math 1726
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Library Issues
Increase in Reference Desk staff time due to:
• Microsoft Word• PowerPoint• Resetting
Passwords
Student confusion • Financial aid• Counselors/
Advisors• College Calendar• Professor contacts
No computer literacy test
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The Initial Meeting
It Takes a Village Chris Fuller, Harrisburg IT Christine Cappuzzo, Harrisburg
Director of Counseling Judith Ungar, Librarian Barbara Stockland, Librarian
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The Initial Planning
Questions: What are the students having trouble with? How much information should we give them? What information must we include? What is the best way for us to present this
information? When will Boot Camp take place? What do we need in a location? How much help will we need? Can we do this?
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Boot Camp is Born
HACC’s Computer Boot Camp is a one-on-one interaction between a volunteer and a student that provides time to discuss technical skills and computer knowledge required by our students to succeed at our college.
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What information did we include?
A combination of HACC specific and general technology
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Q: What if I forget my PIN or it doesn’t work?
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What is it?What is it?
This is HACC’s official student email system used to communicate with you. Your username and temporary password were sent to you in your admission letter.
How can I open my HAWKMail account?How can I open my HAWKMail account?
Option 1: From the HACC main page (www.hacc.edu/), click the “HAWKMail” link on the right.
Option 2: Login through the “myHACC” portal
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What if I forget my HAWKMail username or password?What if I forget my HAWKMail username or password?
To find your username, login to HACCWeb and locate your HAWKMail username and email address under the Personal Information tab.
To reset your password, call 717-780-2570 for assistance from 7:30 AM - 5:00 PM, Monday – Friday.
For more information about HAWKMail, see http://www.hacc.edu/HAWKMail/.
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A storage device you can use to save your research papers, presentations, and other course assignments.
Step 1: When starting a paper, plug in your flash drive.
Step 2: Once your paper is set-up, click the “save” icon in Word or other program.
Step 3: In the folders area, select your flash drive.
Step 4: Save often, making sure you are always saving on your flash drive.
Step 5: Before removing flash drive, click the “remove and eject”icon, wait for the “safe to remove” pop up.
View video and add our documents to your new flash drive.
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Material Given to Students
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Logistics
Hold Event in Library
• Centrally located
Room Location-Smaller Library Classroom
• Larger room used for library instruction
• Noise level
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Call for Volunteers
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Volunteer Training
Training can’t be time consuming
Given a folder of materials Volunteers had different skills
and experiences Rules:
Introduce yourself Give a handout Let students drive the mouse Give out flash drive Survey
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Incentives for Students to Attend
Development Officer, Harrisburg Campus
John Frisch, President, Higher Information Group
• HIG has contract for photocopiers and printers at HACC
• Frisch donated 500 1g flash drives for Boot Camp
E-mail blast to faculty• Extra credit
Welcome Center• Identify students who had trouble with
technology when registering for classes
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Certificate
Validation of student’s accomplishment
Served as proof of attendance
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Publicity
•E-mail blast to Harrisburg Faculty and Staff•Student Newsletter•Faculty Newsletter•Info cards
• Cafeteria• Library• Counseling center• Career Center• Writing Lab
•Poster on front door of Library•Facebook•Web site (Library and Harrisburg Campus)
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Possible/Unforeseen Issues
Decision not to make appointments Classes cancelled and students required
to attend Busy times versus sharp drop at night Volunteers who couldn’t attend training LOTS of printing. Who can share costs? First week of class is busy time for
everyone
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Attendance
Average session ~25 minutes
43 hours 31 hours 28 hours
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Survey Results: Question 1
How helpful was Boot Camp? (1=not helpful; 5=very helpful)
Score WED THURS FRI CLASSES
1 0 0 0 22 0 0 0 53 0 3 0 174 7 3 2 305 85 62 52 61
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Survey Results: Question 2
0 10 20 30 40 50 60 70 80
Nothing (but wish I'd had this last year)Free flash drive
Forward HAWKMail to personal emailHACCWeb
Math course online lab infoMicrosoft Word
How to send an attachmentMyHACC portal
How to use a flash driveHAWKMail
One-on-one helpDesire2Learn
Everything!
What did you find most useful about Boot Camp?
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Anecdotal Data - Faculty
As a tutor in the learning center, I have noticed that we have had fewer students who have needed help logging into their math and chem. homework programs this semester. I do not have any hard data to provide, as we did not keep records of these types of questions. So this is an anecdotal observation. We also did not ask students if they attended the boot camp. However, we have overheard students say that they attended.
Thanks to all who helped with the computer boot camp!
-Rose Ann C.
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Anecdotal Data - Students
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What’s Next
Computer Boot Camp materials to be included in Student Orientation
Requests for Boot Camp materials from other campuses
Computer Boot Camp in individual classes
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