jsw rural bpo

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Impact Sourcing Service Provider. Promoted by JSW Foundation. Threshold of women empowerment. Information Technology enabled services. Rural BPO fundamentals. Non voice set and call center with telecom focus


  • 1. a JSW Foundation and JSoft Solutions Initiative JSoft BPO (part of JSW group) An overview on non-urban BPO operations

2. About us JSoft, part of $11bn JSW group, is a world class provider of the solutions for the core sector. With our expertise spanning a range of core sector industries, we understand the changing dynamics of the industry and market trends and correspondingly design and deliver agile solutions for sustainable competitive edge. Headquartered in Bangalore, J Soft Solutions would operate from major metros and provide IT solutions to companies in various different domains, core competency being in manufacturing domain. We operate across broad spectrum of IT& ITES services, which include: * Business Applications/ERP * Managed Services * Distributed Systems * Shared Services 3. WinwithJSoft The JSoft/JSW advantage Scalability: Plant locations across more that 10 states making it scalable and feasible for us to build on existing infrastructure non-urban operations: a serious business model reduce operational expenses by 50% as compared to metros low attrition translates to less knowledge loss and recruitment costs favorable government support since we generate employment for rural and non-urban areas check migration and population explosion to metros facilitate IT infrastructure growth in those parts 4. BOOT (Build Own Operate Transfer): Achieve high margin on projects Moving away from Capex approach to a more variable Opex cost model over a shared business service center Innovative pricing models like outcome based pricing or transaction based pricing Operating Models 5. Ourreach 6. TheDatahallistory Datahalli (Vijaynagar) Mission: to improve socio economic condition of the rural women 147 seater non voice BPO High end computers and ergonomics Security for Data and Personnel Transport facility at door step Covering 30 villages and 3 towns in the vicinity of 40 km around Vijaynagar Winner of the coveted Golden Peacock Award 2008 7. TheDatahallistory Impact Successful in transforming simple village girls to matured, positive and economically independent professionals Dignified and decent livelihood Enabled them to have a respectful place in family and society Many young women are currently the bread earners for their families Getting into BPO has encouraged women to continue education up to 10th or 12th std. instead of pausing at 7th std. Increased computer literates and hence increasing employability 8. Bellarycenter Bellary Infrastructure Around 7000 sq. feet of office space 100 seater voice based BPO 24/7 support ISO certified center Redundancy built in IT and voice assets Servicing multi lingual requirements for Indias largest Digital TV service provider 9. ResourceEngagementModel 10. OurPeople 11. ValueProposition 12. Service Capabilities Telecom Inbound customer support Inbound sales Cross / Up selling Billing/Billing issues BFSI New application data entry Scanning proposals E-billing applications Scrutiny of proposals HR & Finance Digitization of employee records Employee helpdesk Profile management MIS report generation E-publishing XML Coding/Tagging Non XML coding Converting books to E-pub formats Digitization 13. Whats Your Message? Contact: Karmesh Ghosh Head, BPO Sales karmesh.ghosh@jsw.in Mobile: +91 9886675512 JSoft Solutions Ltd. (part of JSW Group), "The Estate", 3rd Floor, 121 Dickenson Road, Bangalore www.jsw.in www.jsoftsolutions.in