a JSW Foundation and JSoft Solutions Initiative

JSoft BPO (part of JSW group)An overview on “non-urban” BPO operations

About us

JSoft, part of $11bn JSW group, is a world class provider of the solutions for the core sector. With our expertise spanning a range of core sector industries, we understand the changing dynamics of the industry and market trends and correspondingly design and deliver agile solutions for sustainable competitive edge.

Headquartered in Bangalore, J Soft Solutions would operate from major metros and provide IT solutions to companies in various different domains, core competency being in manufacturing domain.

We operate across broad spectrum of IT& ITES services, which include:

* Business Applications/ERP * Managed Services * Distributed Systems * Shared Services

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The JSoft/JSW advantageScalability: Plant locations across more that 10 states making it scalable and feasible for us to build on existing infrastructure

“non-urban” operations: a serious business model reduce operational expenses by 50% as compared to metros

low attrition translates to less knowledge loss and recruitment costs

favorable government support since we generate employment for rural and non-urban areas

check migration and population explosion to metros

facilitate IT infrastructure growth in those parts

BOOT (Build Own Operate Transfer): Achieve high margin on projects

Moving away from Capex approach to a more variable Opex cost model over a shared business service center

Innovative pricing models like outcome based pricing or transaction based pricing

Operating Models

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Datahalli (Vijaynagar)Mission: to improve socio economic condition of the rural women

147 seater non voice BPO

High end computers and ergonomics

Security for Data and Personnel

Transport facility at door step

Covering 30 villages and 3 towns in the vicinity of 40 km around Vijaynagar

Winner of the coveted Golden Peacock Award 2008

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Impact Successful in transforming simple village girls to matured, positive and economically independent professionals

Dignified and decent livelihood

Enabled them to have a respectful place in family and society

Many young women are currently the bread earners for their families

Getting into BPO has encouraged women to continue education up to 10th or 12th std. instead of pausing at 7th std.

Increased computer literates and hence increasing employability

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rBellaryInfrastructure

Around 7000 sq. feet of office space

100 seater voice based BPO

24/7 support

ISO certified center

Redundancy built in IT and voice assets

Servicing multi lingual requirements for India’s largest Digital TV service provider

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Service Capabilities

Telecom

•Inbound customer support•Inbound sales•Cross / Up selling•Billing/Billing issues

BFSI

•New application data entry•Scanning proposals•E-billing applications•Scrutiny of proposals

HR & Finance

•Digitization of employee records•Employee helpdesk•Profile management•MIS report generation

E-publishing

•XML Coding/Tagging•Non XML coding•Converting books to E-pub formats•Digitization

What’s Your Message?

Contact: Karmesh GhoshHead, BPO Saleskarmesh.ghosh@jsw.inMobile: +91 9886675512

JSoft Solutions Ltd. (part of JSW Group),"The Estate", 3rd Floor, 121 Dickenson Road, Bangalorewww.jsw.in www.jsoftsolutions.in